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Added 14 mins ago
C
Claims Representative I, Auto
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Hamilton, ON · London, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · North York, ON
- Full-time
You collaborate with team members to share knowledge to support your peers.
Added 14 mins ago
2027 University New Hire - Commercial Risk
Phillips 66
Calgary, AB
…provide accounting, finance, business analysis, and decision support to operations and management. You will have the opportunity to work in a collaborative environment that allows you to…
Added 14 mins ago
W
Project Manager
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Toronto, ON
- Full-time
Lead projects and support the development, coordination, and execution of project plans, including monitoring contract deliverables.
Added 14 mins ago
Property Field Appraisal Specialist
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Cambridge, ON
…parties or third party insurers, and other stakeholders to support accurate, fair, and cost-effective claim…
Added 14 mins ago
SP
Resident Manager
Sifton Properties Limited
London, ON
- Full-time
Facilitates the completion of all building and suite service requests with the support of the Maintenance Manager and Property Manager, and will perform basic repairs and maintenance in the…
Added 14 mins ago
M
Contracts Specialist
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Provide support to the proposal team, including review of all aspects of the request for proposal, responding to terms and conditions, and proposal submission
Added 14 mins ago
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Part Time Product Specialist
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Lethbridge, AB
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Must be at least 18 years of age at time of application.
Added 14 mins ago
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Bilingual Campus Recruiter
BonLook
Kitchener, ON · Mississauga, ON · Ottawa, ON
- Full-time
…institutions, track student interactions and outcomes in the CRM, and support recruitment events and travel across North America (with an East Coast focus). You’ll also stay current on…
Added 14 mins ago
KD
Casual Direct Support Professional
Karis Disability Services
Orillia, ON
- Part-time
The Relief Support provides call-in or back-fill support to people supported. They assist with activities of daily living and work within the protocols of the location. They work with other…
Added 14 mins ago
MO
Safety Compliance Officer
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Provide health and safety support to departments across the organization, working with supervisors and employees to promote safe work practices and compliance with legislative and corporate…
Added 14 mins ago
KD
Casual Direct Support Professional
Karis Disability Services
Orillia, ON
- Part-time
The Relief Support provides call-in or back-fill support to people supported. They assist with activities of daily living and work within the protocols of the location. They work with other…
Added 14 mins ago
C
Aircraft Serviceman
Cargojet
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- Full-time
Shift, relocate or move equipment, ground support equipment, aircraft parts, documents, offices supplies, furniture, tools, cleaning supplies,
Added 14 mins ago
Reliability Maintenance Manager
Smurfit Westrock
Guelph, ON
This posting is for an existing job vacancy. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by November 30, 2026.
Added 14 mins ago
Maintenance Millwright 433A
Smurfit Westrock
Toronto, ON
…may apply online at Smurfit Westrock External Careers and the application window is expected to close by November 30,…
Added 14 mins ago
RS
Customer Service Coordinator II
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Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and…
Added 14 mins ago
ML
Casual Team Member - Offline
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London, ON
- Contract
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
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General Labour - Online
Maple Leaf Foods Inc.
London, ON
- Full-time
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
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Casual Team Member - online
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Bird Hanger - Casual Team Member
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Casual Team Member - online
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London, ON
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Bird Hanger
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- Full-time
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
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Casual Team Member- Box forming
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Added 14 mins ago
MI
Senior Associate Director, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
…and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the…
Added 14 mins ago
NM
Specialist Tailings
Newmont Mining Corporation
Dease Lake 9, BC
- $113,600 to $151,500 CAD / year
- Full-time
…local communities, and our partners to create lasting value and support opportunities across the…
Added 14 mins ago
NM
Advisor, Reliability
Newmont Mining Corporation
Dease Lake 9, BC
- $85,400 to $113,900 CAD / year
- Full-time
…local communities, and our partners to create lasting value and support opportunities across the…

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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