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Added 11 mins ago
FC
Courier Team Lead-2
FedEx Canada
London, ON
- Part-time
Other Specific Mandatory Experience Requirements - (Preferred)
Added 11 mins ago
R
Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
Expérience avec la programmation G&M codes des tours et fraiseuse CNC
Added 11 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 11 mins ago
AE
AE - Associate Selling Team Leader (Associate Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…high-performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards…
Added 11 mins ago
FH
Director, Contract Management Office
Fraser Health
Surrey, BC
- Full-time
Lead Fraser Health’s enterprise-wide contract management and supply chain strategy, shaping high-value partnerships, mitigating risk, and driving financial performance across one of…
Added 25 mins ago
OT
Food Service Supervisor
One Therapy Network
Victoria, BC
- Full-time
…daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet…
Added 25 mins ago
EL
Head of AI Product – Trust Intelligence
EnStream LP
Toronto, ON
- Full-time
Lead customer discovery and turn fraud and identity problems into product opportunities with measurable success criteria.
Added 25 mins ago
OH
Lead, Coordinated Access
Ontario Health | Santé Ontario
Waterloo, ON
- Full-time
Lead delivery: Manage complex projects, budgets, milestones and risks; drive implementation, change management and quality improvement.
Added 26 mins ago
S
Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Added 26 mins ago
CS
Office Manager
Cogir Senior Living
Kelowna, BC · Sandalwood Retirement Resort
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 26 mins ago
Accounts Receivable Specialist II
Conexiom
Canada
Lead the investigation and resolution of billing discrepancies, customer inquiries, and receivables issues - escalating complex or unusual cases to Finance & Accounting.
Added 26 mins ago
TR
Software Engineer
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
…with cross-functional teams to deliver solutions that meet customer needs. Your primary focus will be on core development tasks, demonstrating a good handle on programming languages and the…
Added 40 mins ago
CH
Food & Beverage Manager
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Work with hospitality professionals that take pride in providing a high-end guest experience.
Added 40 mins ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
Own the customer relationship, experience, and satisfaction for assigned accounts.
Added 40 mins ago
TT
Fabrication Operator
TTM Technologies
Toronto, ON
- Full-time
Experience working in a manufacturing environment preferred
Added 40 mins ago
KE
Labourer
KBL Environmental Ltd.
Whitehorse, YT
- Full-time
Under the supervision of the Lead Hand & Facility Manager, the Labourer/Driver must demonstrate strong listening skills, adhere to safety protocols when working with hazardous materials,…
Added 40 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Campbell River, BC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 40 mins ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
Lead customer engagement - Facilitate regular customer reviews, performance discussions and strategic planning to ensure alignment on priorities, expectations and outcomes.
Added 40 mins ago
N
Manager, Security GRC
nesto
Canada
- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 40 mins ago
WC
(CAN) Leader de nuit
Walmart Canada
Thetford Mines, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 40 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
New Glasgow, NS
- Full-time
Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to…
Added 40 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
ON · Greater St-Catharines-Niagara Metropolitan Area
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 40 mins ago
AA
Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Avez-vous de l'expérience en gestion des connaissances et en structuration du cycle de vie des produits ? Vous rêvez de façonner l'ingénierie dans l'industrie aérospatiale et souhaitez…
Added 40 mins ago
KE
Labourer
KBL Environmental Ltd.
Yellowknife, NT
- Full-time
Under the supervision of the Lead Hand & Facility Manager, the Labourer/Driver must demonstrate strong listening skills, adhere to safety protocols when working with hazardous materials,…
Added 40 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Saint John, NB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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