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Added 46 mins ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Provide professional administrative support to direct supervisor, as well as back up coverage in order to support the accomplishment of department objectives
Added 46 mins ago
AU
Security Guard - Full Time Night Shifts
Allied Universal
Sudbury, ON · Greater Sudbury, ON
- $24 CAD / hour
- Full-time
…security services. This role is ideal for individuals with strong customer service skills, able to work night shifts, a professional demeanor, and willing to work with a dynamic…
Added 46 mins ago
AU
Security Guard - Hotel Setting
Allied Universal
Winnipeg, MB
- $16 CAD / hour
- Full-time
Experience with report writing and note-taking.
Added 46 mins ago
AU
Security Supervisor - Mobile Patrol
Allied Universal
Hamilton, ON
- $19 CAD / hour
- Full-time
Allied Universal is currently hiring a Shift Supervisor (Mobile position) in Hamilton, ON to provide professional, front-line security services. This role is ideal for individuals with…
Added 46 mins ago
CC
Accountant
Canadian Cancer Society
Toronto, ON
- Full-time
Identifies issues and deficiencies, resolves basic issues to clients’ satisfaction, and escalates appropriate matters to supervisor
Added 46 mins ago
CC
Accountant
Canadian Cancer Society
Vancouver, BC
- Full-time
Identifies issues and deficiencies, resolves basic issues to clients’ satisfaction, and escalates appropriate matters to supervisor
Added 1 hour ago
Operations Supervisor
David's Bridal
Edmonton, AB
Looking for a role that fits your lifestyle while helping you grow professionally? As an Operations Supervisor, you'll enjoy a flexible schedule, gain hands-on leadership experience, and…
Added 1 hour ago
Operations Supervisor
David's Bridal
Vaughan, ON
Looking for a role that fits your lifestyle while helping you grow professionally? As an Operations Supervisor, you'll enjoy a flexible schedule, gain hands-on leadership experience, and…
Added 1 hour ago
C
Service Coordinator - Security Systems
Convergint
Dartmouth, NS
- Full-time
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Added 1 hour ago
AC
1st Cook- Remote Lodge Chapleau, ON
Aramark Canada
Timmins, ON
- Full-time
Previous supervisor experience in a related role preferred
Added 1 hour ago
AC
General Maintenance Worker- Remote Lodge Chapleau, ON
Aramark Canada
Timmins, ON
- Full-time
Meet daily with the supervisor to discuss daily duties and instructions
Added 1 hour ago
C
Automations Systems Technician
Convergint
Oldcastle, ON
- Full-time
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Added 1 hour ago
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Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…quality service and meeting their individual needs. Resolves customer problems that have been escalated from the Supervisor/CTC level. Proactively communicate with, and seek feedback from…
Added 1 hour ago
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BAS Project Supervisor
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…enthusiastic, results driven and forward-thinking Building Automation Supervisor to join our amazing culture at our Toronto, ON location. As a Building Automation Supervisor, you will…
Added 1 hour ago
C
CCQ Security Technician
Convergint
Ottawa, ON
- Full-time
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Added 1 hour ago
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MSCC Operator
Convergint
Ottawa, ON
- Part-time
…Operator will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire,…
Added 1 hour ago
Food Services Assistant
Region of Waterloo
Kitchener, ON
Communicates observations regarding residents' eating habits and preferences to dietitian, supervisor, and/or nursing staff as appropriate and records information in communication book.
Added 1 hour ago
Material Management Technician
Winnipeg Regional Health Authority
Brandon, MB
One (1) year equivalent full-time experience with inventory management functions within the last three (3) years
Added 2 hours ago
AC
Baker Lead
Aramark Canada
Calgary, AB
- Full-time
Previous experience as a supervisor in a related role preferred
Added 2 hours ago
AC
Lead Cook
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
Previous supervisor experience in a related role preferred
Added 2 hours ago
AC
Housekeeping Supervisor- Remote Lodge Chapleau, ON
Aramark Canada
Timmins, ON
- Full-time
The Housekeeping Supervisor responsible for assisting, facilitating and training the housekeepers and Janitors on the daily cleaning operations in the remote lodge. The Housekeeping…
Added 2 hours ago
AC
Housekeeper
Aramark Canada
Ottawa, ON
- Full-time
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs.
Added 2 hours ago
AC
Housekeeper
Aramark Canada
Calgary, AB
- Full-time
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs.
Added 2 hours ago
AC
Housekeepers- Remote Lodge Chapleau, ON
Aramark Canada
Timmins, ON
- Full-time
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs.
Added 2 hours ago
AB
Engineering Supervisor
Amphenol Borisch Technologies
London, ON
- Full-time
The Engineering Supervisor leads the Engineering team at the London, Canada production facility and ensures that manufacturing processes, equipment, and products comply with safety…

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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