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Added 5 mins ago
MF
Lead Hand - Warehouse
McCain Foods
Grand Falls, NB
- Full-time
…cross-functional partners to support operational performance, customer service, and safety objectives. As a working Lead Hand, this position plays a critical role in maintaining continuity…
Added 5 mins ago
MF
Commercial Sales Training Manager
McCain Foods
Toronto, ON
- Full-time
The Commercial Training Manager is part of the Foodservice commercial organization and reports to the Senior Director, Strategy & Execution – Foodservice. This role partners closely with…
Added 5 mins ago
R
Field Service Technician
Raise
Oakville, ON
- $65,000 to $80,000 CAD / year
- Full-time
Opportunity to be part of an innovative, fun team in a leader in design, manufacturer, and service of highly sensitive technologically advanced radiation detection systems
Added 5 mins ago
D
Store Associate
Dollarama
Campbellton, NB
- Part-time
Processing checkout transactions and supervising self-service checkouts.
Added 5 mins ago
B
Cs Team Operator
Becklar
AB · Edmonton, AB
- Part-time
…Care F.I.R.S.T. values - Fun, Innovative, Relationship-driven, Service-focused, and…
Added 5 mins ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Toronto, ON
- Full-time
Added 5 mins ago
D
Store Associate
Dollarama
Goderich, ON
- Part-time
Processing checkout transactions and supervising self-service checkouts.
Added 5 mins ago
D
Store Associate
Dollarama
Drayton Valley, AB
- Part-time
Processing checkout transactions and supervising self-service checkouts.
Added 5 mins ago
D
Store Associate
Dollarama
Bay Roberts, NL
- Part-time
Processing checkout transactions and supervising self-service checkouts.
Added 5 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 5 mins ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Portage la Prairie, MB
- Part-time
One year of related experience or working in customer service
Added 5 mins ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Montreal, QC
- Full-time
Added 5 mins ago
SF
Corporate Actions & Security Master
SGGG Fund Services Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
…administration software, SGGG-FSI’s over 400 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United…
Added 5 mins ago
MF
Supervisor Warehouse
McCain Foods
Grand Falls, NB
- Full-time
Collaborate effectively with internal teams to support safety, quality, customer service, and operational objectives.
Added 5 mins ago
WF
Insurance Broker
Western Financial Group
Watrous, SK
- Full-time
You will manage and build customer relationships and meet insurance sales targets
Added 5 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Vancouver, BC
- Part-time
Join our holiday team! We're hiring immediately for our busiest and most exciting time of the year! Whether you're looking to build new skills, gain experience, or be part of a great team,…
Added 5 mins ago
AB
Rental Sales Agent - Part Time
Avis Budget Group
Ottawa, ON
- Part-time
…This includes processing contracts, listening and identifying customer needs, upselling our products and services to enhance their travel experience while providing excellent customer…
Added 5 mins ago
AE
Business Development Partner - Weyburn
Auto Electric Service Ltd.
Weyburn, SK
- Full-time
We're not looking for someone who simply maintains an existing customer list. We're looking for someone who actively pursues opportunities, isn't afraid to make the first call, thrives on…
Added 5 mins ago
GL
Delivery Specialist
goeasy Ltd.
New Glasgow, NS
- Full-time
Join easyhome - Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be…
Added 5 mins ago
WM
Laser Scanning Technician
Weir Minerals
Fort McMurray, AB
- $38.4 CAD / hour
- Full-time
Work Arrangement: Hybrid (approximately 60% travel to customer mine sites and 40% office-based)
Added 5 mins ago
D
Store Associate
Dollarama
New Glasgow, NS
- Part-time
Processing checkout transactions and supervising self-service checkouts.
Added 5 mins ago
TH
Receiving Associate Part-Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Part-time
Receiving Associates work as part of a team to unload merchandise from carriers and check the quantity and quality of merchandise. In addition, they must RGR (Rough Goods Receipt)/DGR…
Added 5 mins ago
WF
Insurance Broker
Western Financial Group
Prince Albert, SK
- Full-time
You will manage and build customer relationships and meet insurance sales targets
Added 5 mins ago
D
Store Associate
Dollarama
Medicine Hat, AB
- Part-time
Processing checkout transactions and supervising self-service checkouts.
Added 5 mins ago
D
Store Associate
Dollarama
Rimouski, QC
- Part-time
Processing checkout transactions and supervising self-service checkouts.

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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