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Added 14 mins ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - Niagara
- Full-time
Founded in 1963, Webber, part of Ferrovial Construction, is a leading construction company that specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated…
Added 14 mins ago
W
Project Manager
Wellington-Altus
Toronto, ON
- Full-time
…experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly…
Added 14 mins ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During…
Added 14 mins ago
SP
Resident Manager
Sifton Properties Limited
London, ON
- Full-time
We are looking for a temporary full-time Building Resident Manager for our Residential Rental Team at our 790 Wonderland Rd. location. This position includes working collaboratively with a…
Added 14 mins ago
RE
Youth Care Worker - Saskatoon, SK
Ranch Ehrlo Society
Martensville, SK
- Full-time
Position: Full Time Term ending January 10, 2028
Added 14 mins ago
M
Contracts Specialist
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Such other responsibilities as may, from time to time, be assigned by the Director or Manager of Contracts and Subcontracts
Added 14 mins ago
KD
Casual Direct Support Professional
Karis Disability Services
Orillia, ON
- Part-time
Employee Assistance Plan, comprehensive benefits package for full-time and part-time
Added 14 mins ago
MO
Safety Compliance Officer
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a temporary full-time Safety Compliance Officer in the Human Resources and Organizational Development division. This temporary full-time…
Added 14 mins ago
KD
Casual Direct Support Professional
Karis Disability Services
Orillia, ON
- Part-time
Employee Assistance Plan, comprehensive benefits package for full-time and part-time
Added 14 mins ago
KD
Direct Support Professional - Part-Time Flex
Karis Disability Services
Orillia, ON
- Part-time
Employee Assistance Plan, comprehensive benefits package for full-time and part-time
Added 14 mins ago
C
Aircraft Serviceman
Cargojet
Hamilton, ON
- Full-time
Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across…
Added 14 mins ago
Reliability Maintenance Manager
Smurfit Westrock
Guelph, ON
The Reliability Manager is responsible for providing expertise and leadership to the service and maintenance staff while ensuring the safe maintenance, repair or replacement of Smurfit…
Added 14 mins ago
Maintenance Millwright 433A
Smurfit Westrock
Toronto, ON
…Shifts rotate weekly. The position reports to the Maintenance Manager. Starting wage for a certified Millwright is $44.37. Shift premiums for…
Added 14 mins ago
Senior Product Manager, Serverless Compute
Amazon
Vancouver, BC
As a Senior Product Manager, you will be a critical part of the PM organization that owns the business model and P&L, prioritization of the product roadmap, customer segmentation and…
Added 14 mins ago
K
Print Production Manager
Klick
Toronto, ON
- Full-time
The Print Production Manager brings creative concepts to life through expert print execution. Reporting to the Director, Print Production, this role consults with Creative teams, defines…
Added 14 mins ago
IB
e-Commerce Coordinator
Indigo Books & Music
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on…
Added 14 mins ago
E
Assistant General Manager, Toronto
Equinox
Toronto, ON
- $70,000 to $78,000 CAD / year
- Full-time
…pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the…
Added 14 mins ago
Dartmouth- Welder
Human Resources
Dartmouth, NS
Pre-site inspections with sales and supervisor as part of installation process.
Added 14 mins ago
CO
26-171 Deputy Director of Finance (RFT)
City of Maple Ridge
Maple Ridge, BC
- Full-time
…meet the needs of the community now and into the future. Be part of our story. Come grow with…
Added 14 mins ago
AC
Account Manager
Amaco Construction Equipment Inc
ON · Ontario, Canada
- Full-time
Account Manager: Crushing and Screening Sales Specialist
Added 14 mins ago
EB
Director, Internal Audit (Information Technology)
EQ Bank
Toronto, ON
- Full-time
10+ years’ proven experience in a financial institution information technology audit role (senior manager or above).
Added 29 mins ago
Warehouse Operations Manager (3PL)
Canada Cartage Group of Companies
Winnipeg, MB
Under the direction of the General Manager, the Warehouse Operations Manager is responsible for managing the day-to-day operations of a multi-client third-party logistics warehouse. This…
Added 29 mins ago
Department Sales Manager, Hockey
Sporting Life Group
Whitby, ON
As part of Sporting Life Group, alongside Sporting Life and Golf Town, we are the home for all team sports athletes.
Added 29 mins ago
OL
Dietary Aide - Part Time
Optima Living
Medicine Hat, AB
- Part-time
Reporting to either the Food Services, Support Services or Hospitality Manager, the Dietary Aide assists with meal service, food preparation support, and maintaining cleanliness in kitchen…
Added 29 mins ago
OL
Licensed Practical Nurse - Part Time 0.5 Day
Optima Living
Calgary, AB
- Part-time
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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