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Added 2 mins ago
LC
Gérant boulangerie
Loblaw Companies Limited
Alma, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 2 mins ago
Occupational Therapist Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
…the designated unit to ensure that patients referred to the service receive high quality occupational therapy and that students assigned to that service receive high quality clinical…
Added 2 mins ago
H
Cook
HealthCareersInSask.ca
Hudson Bay, SK
- Part-time
The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority…
Added 2 mins ago
E
Supervisor, Plant Operations & Maintenance
EllisDon
ON · Ontario Projects
- Full-time
Provide day-to-day leadership, direction, and oversight of maintenance, operations, and facility services staff.
Added 2 mins ago
Manager, Store Upper Canada Mall
Freedom Mobile
Newmarket, ON
…efficient supervision, goal setting and phenomenal customer…
Added 2 mins ago
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General Manager
Chipotle
Edmonton, AB
- Full-time
…committed to Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 2 mins ago
TH
Assistant Store Manager
The Home Depot
Brantford, ON
- Full-time
…and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve…
Added 2 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Caistor Centre, ON
…Postmaster, you will be the face of the Post Office in your community service area, supervising staff and ensuring that Canada Post demonstrates an energetic customer focus and commitment…
Added 2 mins ago
TH
Head Cashier Full-Time - 7050 Spruce Grove
The Home Depot
Spruce Grove, AB
- Full-time
Communicate goals, priorities, and directions from store leadership to associates.
Added 2 mins ago
Process Improvement Coordinator
Hydro One Networks Inc
Toronto, ON
…Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 2 mins ago
SG
Producer
Smoking Gun Interactive
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
Promote positive working relationships through leadership, teamwork and communication within the development teams to ensure consistent vision and goal setting;
Added 2 mins ago
Case Coordinator
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
Added 2 mins ago
SH
Supervised Practice Intern (SPEP)
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Demonstrated commitment to customer service and teamwork
Added 2 mins ago
SH
Respiratory Therapy Educator - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Respiratory Therapy (RT) Educator provides leadership, education, and clinical expertise in the support, orientation and competency based skills development of hospital staff. The RT…
Added 2 mins ago
SH
Registered Nurse - Clinical Resource Team (CRT)
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
…care, patient flow, and organizational responsiveness. CRT staff play a critical role in supporting multiple inpatient programs and developing broad clinical expertise across diverse…
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Operations Manager
Hays
Victoria, BC
- $130,000 to $165,000 CAD / year
- Full-time
…join the team as an Operations Manager. This role provides leadership and direction to field and office personnel with the goal of delivering projects safely, efficiently, and profitably…
Added 2 mins ago
SI
Future Talent Pipeline -Executive Chef - Sous Chef
Shannex Incorporated
ON · Ontario, Canada
- Part-time
We are building a pipeline of qualified and passionate Food Service & Hospitality professionals (Cooks, Dishwashers, Servers, Dietary Aides, Housekeepers) who are interested in future…
Added 17 mins ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - Niagara
- Full-time
Added 17 mins ago
YO
Sailing Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
…the camp environment. The position supports participants and staff across sailing and other waterfront activities, maintains a safe and organized program area, and contributes to camp-wide…
Added 17 mins ago
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Aircraft Serviceman
Cargojet
Hamilton, ON
- Full-time
…members are dedicated, hardworking, and have a strong sense of leadership and…
Added 17 mins ago
VC
Cardiac Sonographer
Vancouver Coastal Health
Vancouver, BC
- $43.32 to $54.04 CAD / hour
- Part-time
…and their families, co-workers, physicians, other health care staff, and staff of external…
Added 17 mins ago
VC
Cardiac Sonographer
Vancouver Coastal Health
Vancouver, BC
- $43.32 to $54.04 CAD / hour
- Full-time
…and their families, co-workers, physicians, other health care staff, and staff of external…
Added 17 mins ago
Reliability Maintenance Manager
Smurfit Westrock
Guelph, ON
The Reliability Manager is responsible for providing expertise and leadership to the service and maintenance staff while ensuring the safe maintenance, repair or replacement of Smurfit…
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Unit Manager
Havergal
Montreal, QC
- Full-time
Ensure excellent client relationships and client satisfaction with the service and menu options.
Added 17 mins ago
MI
Senior Associate Director, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
Ensure the accuracy of client deliverables prepared by their team and take accountability for meeting service level agreement deadlines.

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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