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Added 6 mins ago
NH
REGISTERED NURSE (RN), CLINICAL PRACTICE LEAD, MED SURG
Northern Health - BC
Fort St. James, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position contributes to the delivery of patient care and the enhancement of professional…
Added 6 mins ago
NH
REGISTERED NURSE (RN), OPERATING ROOM
Northern Health - BC
Hazelton, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position directs the activities of designated staff in the Operating Room (OR)/Post Anesthesia…
Added 6 mins ago
L
5760 - Seasonal Sales Help
Lids
Medicine Hat, AB
- Temporary
Added 6 mins ago
L
7752 - Seasonal Sales Help
Lids
Lethbridge, AB
- Temporary
Added 6 mins ago
BH
Program Manager, Access Forester (Northern or Southern Interior)
BC Hydro
BC · British Columbia, Canada
- Full-time
The Program Manager, Access Forester reports to the Capital Forestry & Access Manager in Vegetation & Access Management, and is responsible for a key role in managing and delivering the…
Added 6 mins ago
TU
Ice Maker 3
The University of British Columbia
Vancouver, BC
- $35.47 to $38.29 CAD / hour
- Part-time
Under the general direction of the Chief Engineer and Senior Manager, Arena Operations, this position is responsible for ammonia refrigeration ice plant making operations, daily routine…
Added 6 mins ago
L
7765 - Seasonal Sales Help
Lids
Lethbridge, AB
- Temporary
Added 6 mins ago
HR
Senior Contracts Specialist
Hughes Recruitment & Strategy Collective
SK · Saskatchewan, Canada
- Full-time
Added 6 mins ago
BT
Class 1/AZ Shunt Driver
Bison Transport Inc.
Mississauga, ON
- Full-time
Bison Drivers are paid every week, on time! This schedule Monday to Thursday shift runs 0700 to 1730 with a 30-minute unpaid lunch break
Added 7 mins ago
TH
Receiving Associate Part-Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Part-time
Breaking down and disposing of trash by end of shift.
Added 7 mins ago
NH
MEDICAL DEVICE REPROCESSING TECHNICIAN
Northern Health - BC
Terrace, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position performs a series of detailed technical duties related to the decontamination,…
Added 7 mins ago
CG
Food Service Supervisor
Compass Group Canada
Orillia, ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 7 mins ago
CC
QA Technician
Central City Brewers + Distillers
Surrey, BC
- $24.1 CAD / hour
- Full-time
This position reports to the QC & EHSS Manager and requires rotating shift availability.
Added 7 mins ago
CC
Service Manager
Cintas Canada
Langley (District), BC · Langley, BC
- Full-time
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a…
Added 7 mins ago
SH
Warehouse Supervisor (Night Shift)
Silver Hills
Abbotsford, BC
- $65,000 to $75,000 CAD / year
- Full-time
Position: Warehouse Supervisor (Night) Reports to: Operation Excellence Manager
Added 7 mins ago
CT
Conductor - Sarnia, ON
CSX Transportation
Sarnia, ON
- Full-time
Miscellaneous activities and responsibilities as assigned by manager
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Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Number of Hours per Rotation: In a 3-week rotation: 14 shift(s) of 7.77 hours
Added 7 mins ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
Number of Hours per Rotation: In a 3-week rotation: 8 shift(s) of 7.77 hours
Added 7 mins ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
Number of Hours per Rotation: In a 3-week rotation: 8 shift(s) of 7.77 hours
Added 7 mins ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Number of Hours per Rotation: In a 3-week rotation: 14 shift(s) of 7.77 hours
Added 7 mins ago
H
Registered Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Number of Hours per Rotation: In a 3-week rotation: 14 shift(s) of 7.77 hours
Added 7 mins ago
MI
Press Operator
Magna International
Markham, ON
- Full-time
Added 7 mins ago
LC
Grocery Assistant Department Manager Full Time Day
Loblaw Companies Limited
Antigonish, NS
- Full-time
Able to move up to 50lbs and in constant mobility for an entire shift
Added 7 mins ago
Core Cutter (Fly In-Fly Out)
Matrix Camps and Logistics
AB · Edmonton, Alberta
…an attention for details. This position reports to the Camp…
Added 7 mins ago
Core Cutter (Fly In-Fly Out)
Matrix Camps and Logistics
Yellowknife, NT
…an attention for details. This position reports to the Camp…

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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