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Added 1 hour ago
SA
Tonic Bar Team Lead
Sweat and Tonic
Toronto, ON
- Full-time
…projection screens and state-of-the-art sound systems, to premium spa, recovery and high-tech biohacking amenities - every aspect of S&T has been designed to deliver a best-in-class…
Added 1 hour ago
LP
Registered Massage Therapist
La Palma Spa
Calgary, AB
- Full-time
La Palma Spa is currently seeking experienced and dedicated registered massage therapists to become a part of our exceptional team. If you want to get excited about coming to work, feel…
Added 2 hours ago
FH
Front Office Supervisor
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 2 hours ago
FH
Registered Massage Therapist
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
We are seeking a talented Registered Massage Therapist to join our team. If you are passionate about guest service, eager to be a part of something special and, ready to contribute to the…
Added 2 hours ago
FH
Hairstylist (Seasonal)
Fairmont Hotels & Resorts
Lake Louise, AB
- Temporary
As part of our collaborative Spa team, the Seasonal Hairstylist will also assist with Reception and guest services during periods when hairstyling appointments are not scheduled.
Added 2 hours ago
FH
Front Desk Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 3 hours ago
HM
Restaurant Manager (Maître d’Hôtel)
Hôtel Mont Gabriel, une propriété Tribute Portfolio
Sainte-Adèle, QC
- Full-time
Supervise, train, and motivate the dining room team.
Added 3 hours ago
SC
Analyste programmeur React/.NET (intermédiaire)
SII Canada
Montreal, QC
- Full-time
Expérience dans la conception de solutions web et le développement de Single-Page Applications (SPA) avec React et TypeScript.
Added 4 hours ago
E
Territory Representative, Hospitality Sales & Service
Ecolab
Corner Brook, NL · NL
- Full-time
Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.
Added 4 hours ago
S
Paid Services Beauty Advisor II - Part Time
Sephora
Brantford, ON
- Part-time
Experience in retail sales, beauty services, makeup artistry, skincare, salon, spa, or client-facing service.
Added 4 hours ago
E
Assistant General Manager, Toronto
Equinox
Toronto, ON
- $70,000 to $78,000 CAD / year
- Full-time
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
Added 5 hours ago
A
Front Office Supervisor
AccorHotel
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 5 hours ago
A
Hairstylist (Seasonal)
AccorHotel
Lake Louise, AB
- Full-time
As part of our collaborative Spa team, the Seasonal Hairstylist will also assist with Reception and guest services during periods when hairstyling appointments are not scheduled.
Added 7 hours ago
GN
Procurement Coordinator
Groupe Nordik
Gatineau, QC
- Full-time
Creators of unique Canadian Spa Villages, at Groupe Nordik we bring exceptional wellness experiences to life in all our destinations.
Added 7 hours ago
GN
Restaurant Supervisor
Groupe Nordik
Winnipeg, MB
- Internship
Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village Winnipeg Inc. opened its doors in 2015. This relaxation and renewal centre focuses…
Added 7 hours ago
PL
Yora Front Desk Concierge
Pomeroy Lodging
Kananaskis, AB
- Full-time
Yora Nordic Spa Kananaskis | Kananaskis, Alberta
Added 7 hours ago
PL
Yora Spa Attendant (Housekeeping )
Pomeroy Lodging
Kananaskis, AB
- Full-time
Yora Nordic Spa Kananaskis | Kananaskis, Alberta
Added 7 hours ago
A
Front Desk Agent
AccorHotel
Banff, AB
- Full-time
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure…
Added 8 hours ago
GS
Analyste programmeur React/.NET (intermédiaire)
Groupe SII
Montreal, QC
- Full-time
Expérience dans la conception de solutions web et le développement de Single-Page Applications (SPA) avec React et TypeScript.
Added 9 hours ago
A
Registered Massage Therapist
AccorHotel
Lake Louise, AB
- Full-time
We are seeking a talented Registered Massage Therapist to join our team. If you are passionate about guest service, eager to be a part of something special and, ready to contribute to the…
Added 9 hours ago
MD
IT Licensing and Procurement Administrator - SPA Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…revenue collection systems and administers state tax laws. The team is responsible for powering technology that collects over $30 billion…
Added 10 hours ago
Night Audit
Banff Caribou Properties
Banff, AB
BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Added 11 hours ago
VH
Maintenance Technician
Vantage Hotels
Valemount, BC · Best Western Plus Inn and Suites, Valemount, British Columbia
- Full-time
Perform plumbing, electrical, carpentry, painting, pool or spa maintenance, and HVAC support
Added 11 hours ago
VH
Maintenance Technician
Vantage Hotels
AB · Mountaineer Lodge, Lake Louise, Alberta
- Full-time
Perform plumbing, electrical, carpentry, painting, pool or spa maintenance, and HVAC support
Added 14 hours ago
FS
Seasonal Commis II
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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