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Added 8 mins ago
MF
Lead Hand - Warehouse
McCain Foods
Grand Falls, NB
- Full-time
Reporting to the Supervisor, Warehouse Operations, the Warehouse Lead Hand is responsible for supporting the safe, efficient, and effective operation of warehouse and loading dock…
Added 8 mins ago
MF
Training Coordinator
McCain Foods
Florenceville-Bristol, NB
- Full-time
Conduct training audits and evaluate the effectiveness of training programs and supervisor-led coaching activities.
Added 8 mins ago
CG
Light Duty Housekeeper
Compass Group Canada
Windsor, ON
- Part-time
Report all injuries and hazards to the supervisor immediately
Added 8 mins ago
MF
Supervisor Warehouse
McCain Foods
Grand Falls, NB
- Full-time
The Warehouse Supervisor is responsible for overseeing daily warehouse shipping and receiving operations in alignment with schedules established through the Transportation Management System…
Added 8 mins ago
NG
Surface Labourer for Underground Area
New Gold Inc.
Emo, ON
- Full-time
Position Reports To: Underground Senior General Supervisor
Added 8 mins ago
NG
Mobile Maintenance Labourer
New Gold Inc.
Emo, ON
- Full-time
Position Reports To: Mine Maintenance Supervisor
Added 8 mins ago
SC
Wireless Sales Supervisor
Staples Canada
Pickering, ON
- Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
Added 8 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Mississauga, ON
- Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
Added 8 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Williams Lake, BC
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 8 mins ago
CG
Custodian/Janitor, Full Time
Compass Group Canada
Dease Lake 9, BC
- Full-time
Added 8 mins ago
MF
Licensed Millwright Mechanic
McCain Foods
Coaldale, AB
- Full-time
…and reliable plant operations. Reporting to the Mechanical Supervisor, this role plays a critical part in minimizing downtime, supporting overall equipment effectiveness (OEE), and ensuring…
Added 8 mins ago
MM
Supply Chain Supervisor
Mohawk Medbuy Corporation
Kingston, ON
- $71,757 to $84,101 CAD / year
- Full-time
We are currently recruiting for a full-time Supervisor, Supply Chain to support our In-Hospital Logistics team.
Added 8 mins ago
CG
Cook - Full Time
Compass Group Canada
Carman, MB
- Full-time
Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
Added 8 mins ago
TH
Receiving Associate Part-Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Part-time
Reports to Department Supervisor of Receiving
Added 8 mins ago
TC
HVAC Technician - CUPE Local 4400
Toronto Catholic District School Board
Toronto, ON
- Full-time
Reporting to the Maintenance Supervisor for their assigned area:
Added 8 mins ago
P
Retail Customer Service Lead
PetSmart
Winnipeg, MB
- Full-time
Provides feedback on associate performance to direct supervisor.
Added 8 mins ago
NH
LICENSED PRACTICAL NURSE (LPN), LONG-TERM CARE
Northern Health - BC
Fort St. John, BC
- Full-time
…Northern Health, and under the general supervision of Clinical Supervisor or designate, the Licensed Practical Nurse applies Nursing Process, performs assessments, plans, provides nursing…
Added 8 mins ago
SJ
Registered Practical Nurse
St. Joseph's Health Care London
London, ON
- Part-time
Ability and commitment to act as a supervisor under OHSA
Added 8 mins ago
TC
BAS Technician - CUPE 4400
Toronto Catholic District School Board
Toronto, ON
- Full-time
Report to the Maintenance Supervisor in the assigned region
Added 8 mins ago
CG
Food Service Worker Casual
Compass Group Canada
Aldergrove, BC
- Part-time
Resolve customer concerns and relays relevant information to supervisor.
Added 8 mins ago
CG
Food Service Supervisor
Compass Group Canada
Orillia, ON
- Full-time
Added 8 mins ago
TH
Lead Sales Associate - Full-Time
Tommy Hilfiger
Niagara-on-the-Lake, ON
- Full-time
Maintain respect of peer group, staff and supervisor.
Added 8 mins ago
DG
Exterior Cleaner
Dexterra Group
Halton Hills, ON
- Part-time
Able to communicate with supervisor, Client and general public
Added 8 mins ago
SH
Warehouse Supervisor (Night Shift)
Silver Hills
Abbotsford, BC
- $65,000 to $75,000 CAD / year
- Full-time
Position: Warehouse Supervisor (Night) Reports to: Operation Excellence Manager
Added 8 mins ago
A
Electrical Engineering Supervisor
Actalent
Calgary, AB
- $70 to $80 CAD / hour
- Contract
The Electrical Engineering Supervisor leads a team of Electrical and Controls Engineers responsible for the design, development, testing, deployment, and support of electrical systems and…

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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