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Added 1 min ago
LC
Supervisor, Warehouse
Loblaw Companies Limited
Moncton, NB
- Full-time
As a Warehouse Supervisor, you will play a key leadership role in ensuring the smooth and efficient operation of our facility. You will be responsible for overseeing a shift team and…
Added 1 min ago
E
Supervisor, Plant Operations & Maintenance
EllisDon
ON · Ontario Projects
- Full-time
You as a Supervisor, Plant Operations & Maintenance will:
Added 1 min ago
Power & Recovery Supervisor
Domtar Products
Port Mellon, BC
Our Howe Sound Mill, located on the Sunshine Coast of British Columbia, is seeking an experience Supervisor to join our team.
Added 1 min ago
TH
Assistant Store Manager
The Home Depot
Brantford, ON
- Full-time
Health & Safety Management system element under "Supervisor".
Added 1 min ago
TH
Head Cashier Full-Time - 7050 Spruce Grove
The Home Depot
Spruce Grove, AB
- Full-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 1 min ago
SS
Human Resources Generalist\Conseiller(ère) en Ressources Humaine
Samuel, Son & Co.
Laval, QC
- Full-time
In collaboration with the Operations Manager or the production supervisor, draft disciplinary notices and related documentation for unionized employees.
Added 1 min ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 16 mins ago
DT
Customer Service Associate I
Dollar Tree Stores
Duncan, BC
- Part-time
…perform any other related duties as may be required by their…
Added 16 mins ago
YO
Ropes Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Work Hours: Must be available to work 6 days a week between Monday – Sunday, with days off predetermined by supervisor
Added 16 mins ago
Supervisor-Planning
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Director- Planning & Operations, the Planning Supervisor leads the planning team. The Planning Supervisor oversees production planning, and MRP activities to support…
Added 16 mins ago
MO
Safety Compliance Officer
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Review workplace activities, operations, programs, projects, and work environments to identify hazards, assess risks, and recommend appropriate controls to reduce the risk of occupational…
Added 16 mins ago
SI
Saskatoon Interview Day’s- November 24th & November 26th
Saputo Inc.
Saskatoon, SK
- Full-time
Work closely with Operations and other departments to minimize equipment downtime
Added 16 mins ago
ML
General Help, Full Time
MAPLE LEAF LOUNGE
Mississauga, ON
- Full-time
You will be responsible for supporting our daily operations with a wide range of tasks such as cleaning, food preparation, serving meals, and dishwashing.
Added 16 mins ago
RG
Mechanical Maintenance Millwright
ROCKWOOL Group
Milton, ON
- $44.43 CAD / hour
- Full-time
You will become part of the Operational Maintenance team reporting to the Maintenance Supervisor.
Added 16 mins ago
PC
Lead Sales Associate - Full-Time
PVH Corp.
Niagara-on-the-Lake, ON
- Full-time
Maintain respect of peer group, staff and supervisor.
Added 16 mins ago
W
Commis d’entrepôt/Chauffeur
Westlake
Sherbrooke, QC · Distribution - Sherbrooke
- Full-time
Capacité à effectuer des opérations mathématiques de base (addition, soustraction, multiplication et division)
Added 16 mins ago
Dartmouth- Welder
Human Resources
Dartmouth, NS
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable…
Added 16 mins ago
AT
Office Clerk - Fixed Term
Armour Transportation Systems
Winsloe, PE · South Winsloe, PE
- Full-time
…keeps our terminal running smoothly. From supporting dispatch operations to ensuring accurate data flow and clear communication, you’ll play a key role in delivering exceptional service to…
Added 16 mins ago
CI
Stock Taking Supervisor
Calian in Space & Technology
Quebec, QC
- Full-time
The Stocktaking Supervisor directs counting teams, manages workflows, coordinates stocktaking activities, and ensures inventories are counted accurately and safely according to DND…
Added 16 mins ago
ML
Technical Services Representative
Maple Leaf Foods Inc
New Hamburg, ON
- $71,000 to $103,000 CAD / year
- Part-time
…liaison between producers, sales and procurement teams, live operations, and external industry partners, delivering best-practice management guidance, troubleshooting technical challenges,…
Added 31 mins ago
OVERNIGHT SHIFT SUPERVISOR
Recipe Unlimited
Mississauga, ON
Harvey's hiring an OVERNIGHT SHIFT SUPERVISOR at our Mississauga location!
Added 31 mins ago
Shift Coordinator - Markham
BelPak
Markham, ON
…and support the continuous improvement of the manufacturing operations. This position will be based at the Markham facility located at 121 McPherson St., Markham. The position works on the…
Added 31 mins ago
Licensed Practical Nurse (PWLST) - Casual
Connecting Care (2000) Inc.
Stettler, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 31 mins ago
Health Care Aide (PWLST)
Connecting Care (2000) Inc.
Stettler, AB
At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 31 mins ago
Corporate Store Key Holder
Bulk Barn
Ottawa, ON · KANATA, ON
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.

AccorHotel

Front Office Supervisor

Banff, AB, Canada

At three years the pay rate for this role would be $32.21 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $32.21
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Understand and promote the Hotel's vision, while supporting with departmental goals and vision
Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
Communicate and liase effectively with other leaders in the department and hotel
Strong attention to detail, highly organized and able to meet time sensitive tasks
Other duties as assigned

Qualifications

Your Skills & Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Excellent knowledge of Micros-Opera Property Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Front Office Supervisor leads and coaches the front desk and royal service teams to ensure seamless guest experiences and effective service recovery. They are responsible for maintaining departmental standards, managing daily operations, and fostering a positive, safe environment for both guests and colleagues.

Requirements

Candidates should have at least one year of previous front desk supervisory experience in a large hotel setting. Proficiency in Micros-Opera Property Manager and strong interpersonal, organizational, and problem-solving skills are required.

Skills

Front desk operations
Guest service
Team leadership
Staff coaching
Micros-opera property manager
Guest recovery
Performance management
Emergency procedures
Health and safety compliance
Problem solving
Interpersonal skills
Attention to detail
Organization
Communication
Time management

Benefits

Subsidized staff accommodation
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employee travel program
Discounts on food and beverage
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hospitality
Guest Services
Supervision
Micros-Opera
Property Management
Royal Service
Performance Evaluation
Mentorship
Emergency Procedures
Health and Safety
Team Leadership
Guest Recovery
Resort Operations
Customer Experience
Staff Development
Conflict Resolution
Hotel Management

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