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Added 6 mins ago
S
Absence, Time Tracking & Payroll Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 6 mins ago
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Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, IT Product and Enterprise Architecture, the Senior Business Analyst is responsible for supporting the development and implementation of the BC Health Workday…
Added 6 mins ago
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Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 6 mins ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager of Reporting and Dashboards, the Reporting Architect is responsible for governing the technical architecture and solution design to ensure alignment with enterprise…
Added 6 mins ago
PH
Manager, Clinical ServicesProgram Operations
Provincial Health Services Authority
Victoria, BC
- Full-time
The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise…
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Client Care Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Program Manager (PM) or designate, the Client Care Coordinator works collaboratively as part of an interdisciplinary team and within a trauma informed model of care and…
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Nurse Educator Clinical Prevention Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…inherent in all aspects of this position. Reporting to the Manager, Public Health, the Nurse Educator works collaboratively within the program of education to undertake curriculum…
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Respiratory Therapy Educator, NICU PICU P2BE
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- Full-time
…inherent in all aspects of this position. Reporting to the Program Manager or designate and collaborating with the Respiratory Therapy Professional Practice Leader (PPL) and Professional…
Added 36 mins ago
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Senior Product Manager
Vero
Winnipeg, MB
- Full-time
Senior Product Manager required by an exciting, fast-growing technology business looking to scale its existing product portfolio and unlock new commercial opportunities.
Added 52 mins ago
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Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Port Hawkesbury, NS
- Full-time
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Added 1 hour ago
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Organ Recovery Assistant, Organ Donation & Hospital Development - BC Transplant Society
Sanya’k̓ula
Vancouver, BC
- Part-time
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Added 1 hour ago
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Specialist, Paid Social
The Home Depot
Canada
- Full-time
…projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home…
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Community Outreach Worker - Community Wellness and Supports - Mental Health and Addictions
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Halifax, NS
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Added 1 hour ago
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Aramark Canada
AB · Edmonton, AB
- Full-time
Chef Manager | Long-Term Care | Edmonton, Alberta
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Learning & Development support through reimbursement of eligible certifications and professional development programs.
Added 1 hour ago
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Manager - Community Nursing
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Whitehorse, YT
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Demonstrated continuous learning/development in healthcare administration, leadership, or management is considered an asset.
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Added 1 hour ago
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Front End - Clerk Sales/Service - Tier II SW
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- Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 2 hours ago
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Added 2 hours ago
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Development, Credit Risk Management, Legal, Operations and Special Accounts.
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Manager, Financing Solutions
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Our action-based learning training programs allow you to master your profession. Access to colleagues with different expertise, experiences, and diverse profiles enriches your development…
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BANKING ADVISOR
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Added 2 hours ago
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Added 2 hours ago
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AccorHotel

General Manager - Fairmont Le Chateau Frontenac

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description

Fairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to making special happen for our guests. With over 40,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.

Fairmont Le Château Frontenac is an iconic 5-star luxury hotel nestled within the historic walls of Old Québec, a UNESCO World Heritage Site. Overlooking the heart of Québec City, our landmark property seamlessly blends centuries of rich heritage with contemporary luxury, creating an unforgettable experience for guests from around the world. With 610 elegantly appointed rooms and suites, exceptional personalized service, and a commitment to excellence, Fairmont Le Château Frontenac offers a unique environment where colleagues have the opportunity to be part of a legendary destination while shaping its dynamic future.

Job Description

As General Manager, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.

Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.

A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.

In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.

As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.

Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.

Key Behaviours and Responsibilities:

Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
Demonstrate explicit knowledge and awareness of company standards as an integral role model.
Build quality relationships with the management team.
Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.
Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
Recognize and appreciate the contributions and well-being of colleagues.
Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
Maintain product and service quality standards by conducting ongoing evaluations.
Handle VIP Guests and understand international protocols for government officials and royalty.
Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.
Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel’s assets.
Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
Recognize and reward outstanding performance and celebrate achievements within the organization.
Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
Encourage individuals to take on challenging assignments and stretch their capabilities.
Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.
Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.
Lead with passion and integrity, motivate and inspire others to achieve their best.
Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
Champions a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
Convince others, negotiate, debate, and find win-win solutions.

Qualifications

Proven experience as a General Manager within a luxury hotel
Strong operations expertise, ideally within a large, complex urban destination
Fluent in French & English
Demonstrated success driving commercial performance, revenue growth, and market-leading guest satisfaction.
Exceptional people leadership skills with a track record of building high-performing, engaged teams and fostering a positive culture.
Experience managing and influencing owner relationships, capital investments, and significant renovation projects.
Strong financial and business acumen, with the ability to balance strategic vision and operational excellence.
A passion for luxury hospitality and delivering exceptional guest experiences.
The ability to lead through change, inspire innovation, and elevate brand positioning.
Outstanding communication, stakeholder management, and relationship-building capabilities.
A collaborative leadership style with a commitment to colleague development, community engagement, and long-term succession planning.
Demonstrated leadership, organizational, and interpersonal skills.
Passion for civic community engagement & responsibility
Strong educational background with professional qualifications and a continuous learning mindset
Strategic thinker with excellent communication and presentation skills.
Displays a strong entrepreneurial and innovative spirit

Additional Information

Job-Category: Executive Management & Hotel Management

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The General Manager is responsible for overseeing all hotel operations, driving financial performance, and ensuring the delivery of world-class luxury service. They will lead strategic initiatives, manage owner relationships, and foster a culture of innovation and professional development among staff.

Requirements

Candidates must have extensive experience as a General Manager in a luxury hotel environment, ideally within large, complex urban destinations. Fluency in both French and English is required, along with strong financial acumen and a proven track record in commercial performance and team leadership.

Skills

Luxury hospitality management
Strategic planning
Financial acumen
Revenue management
People leadership
Stakeholder management
Brand ambassadorship
Operational excellence
Change management
Owner relations
Capital investment oversight
Renovation project management
Labor relations
Community engagement
Public relations
Mentoring

Visa sponsorship

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Keywords

General Manager
Luxury Hospitality
Fairmont
Hotel Management
Revenue Growth
Strategic Business Planning
Asset Management
Capital Investments
Renovation Projects
Labor Unions
Stakeholder Relations
Guest Experience
VIP Services
Entrepreneurial Spirit
Team Development
Coaching
Mentoring
Market Positioning
Operational Excellence
Financial Acumen
Community Engagement
Succession Planning
Innovation
Change Leadership
Performance Standards
Quality Assurance
Sales and Marketing
Executive Management
Quebec City
UNESCO World Heritage

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