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Added 4 mins ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
…financial needs. If you're passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you'll…
Added 4 mins ago
RC
Sales Specialist
Randstad Canada
Burlington, ON
- Full-time
Your day will be dynamic and relationship-focused, combining outbound business development connections with strategic face-to-face client visits to uncover new hiring needs. You will…
Added 4 mins ago
Q
Business Development Manager/Field Sales - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
As a Business Development / Site Acquisition Manager, you will play a critical role in expanding our parcel locker footprint by identifying, securing, and developing high-value locations…
Added 4 mins ago
MP
Project Manager - ICI construction - Ottawa
Michael Page
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
…the ICI sector, is actively seeking an experienced Project Manager to oversee construction projects ranging from $30M to $100M in the Ottawa…
Added 4 mins ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 4 mins ago
C&
Claims Manager, London Market TPA
Crawford & Company
Toronto, ON
- Full-time
We’re looking for an experienced Claims Manager to lead our London Market TPA claims team. This is an opportunity to combine your technical claims expertise, leadership skills and client…
Added 4 mins ago
Technical Business Development - Power & Drives (Process Electrification)
Spartan Controls Ltd.
Calgary, AB
We are currently recruiting for Technical Business Development – Power & Drives, based in Calgary and reporting to the General Manager, Power & Drives.
Added 34 mins ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
We have an excellent opportunity for an experienced Community Association Manager for our New Project Development team. This is an amazing opportunity for continuous growth and development.…
Added 1 hour ago
S
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 1 hour ago
TS
Regional Manager
TalentSphere Staffing Solutions
Saskatoon, SK
- Full-time
Reporting to the senior leadership team, the Regional Manager will provide strategic leadership across property operations, financial performance, resident satisfaction, capital planning,…
Added 1 hour ago
TS
Senior Electrical Design Engineer
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Our client is looking for an experienced Senior Electrical Manager / Team Lead to establish and grow their Electrical Engineering department. This is a unique leadership opportunity for an…
Added 1 hour ago
TS
General Manager – HVAC Distribution
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
…and play a key role in its next stage of growth. The General Manager for their Kelowna operation will have significant influence across sales, operations, financial performance, customer…
Added 1 hour ago
S
Branch Manager - Level II
SASCU
Salmon Arm, BC
- Full-time
An aptitude for business development and relationship building.
Added 1 hour ago
TS
Project Manager HVAC Projects
TalentSphere Staffing Solutions
Surrey, BC
- Full-time
…casual dress, on-site parking, team events, and professional development opportunities (including manufacturer…
Added 1 hour ago
TS
Regional Sales Manager – HVAC
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
This is a full-time position,with full benefits including health insurance, dental, vision, life insurance, paid vacation, mileage reimbursement and career development opportunities.
Added 1 hour ago
TS
Regional Manager
TalentSphere Staffing Solutions
Winnipeg, MB
- Full-time
We are seeking an experienced Regional Manager to lead business growth, operational performance, and client relationships within a growing commercial construction environment.
Added 1 hour ago
TS
Senior Business Development Manager
TalentSphere Staffing Solutions
Vancouver, BC
- $120,000 to $160,000 CAD / year
- Full-time
…they are seeking an experienced and entrepreneurial Senior Manager, Business Development to lead strategic growth initiatives and develop new business…
Added 2 hours ago
MI
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
- Full-time
As MUNN continues to grow its commercial presence across Atlantic Canada, they are seeking a Commercial Business Development Manager to lead commercial growth initiatives throughout Nova…
Added 2 hours ago
TH
Specialist, Paid Social
The Home Depot
Canada
- Full-time
…media initiatives. The ideal candidate will participate in the development and implementation of all social media programs and will ensure that plans are in line with strategy, as developed…
Added 2 hours ago
SA
Assistant Restaurant Manager at Dunkin
SSP America
Mississauga, ON
- Full-time
As an Assistant Restaurant Manager, you will partner with the General Manager to lead daily operations, drive team performance, and ensure every guest receives fast, friendly, and accurate…
Added 2 hours ago
GO
Archives Technician II
Government of Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Manager of Government Records Lifecycle Management, this is one of two positions located at the Provincial Records Centre (PRC). This position performs a variety of duties…
Added 2 hours ago
Z
Technical Consultant (Custom Software)
Zazz
Canada
- Full-time
Zazz is a software development firm. We design and build custom mobile apps, web platforms, and software, and provide IT staff augmentation, for clients across the US and Canada.
Added 2 hours ago
IS
Customer Success Manager - Quebec
InnovMetric Software Inc.
QC
- Full-time
By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer…
Added 2 hours ago
AC
Operations Manager - Healthcare, Food, Laundry & Housekeeping
Aramark Canada
Cochrane, AB
- Full-time
The Operations Manager is responsible for the food and facilities contract and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory…
Added 3 hours ago
BT
Accounting and Assurance Manager
Baker Tilly Canada
Leamington, ON
- Full-time
We are looking for an Accounting and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…

AccorHotel

General Manager - Fairmont Le Chateau Frontenac

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Company Description

Fairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to making special happen for our guests. With over 40,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.

Fairmont Le Château Frontenac is an iconic 5-star luxury hotel nestled within the historic walls of Old Québec, a UNESCO World Heritage Site. Overlooking the heart of Québec City, our landmark property seamlessly blends centuries of rich heritage with contemporary luxury, creating an unforgettable experience for guests from around the world. With 610 elegantly appointed rooms and suites, exceptional personalized service, and a commitment to excellence, Fairmont Le Château Frontenac offers a unique environment where colleagues have the opportunity to be part of a legendary destination while shaping its dynamic future.

Job Description

As General Manager, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.

Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.

A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.

In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.

As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.

Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.

Key Behaviours and Responsibilities:

Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
Demonstrate explicit knowledge and awareness of company standards as an integral role model.
Build quality relationships with the management team.
Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.
Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
Recognize and appreciate the contributions and well-being of colleagues.
Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
Maintain product and service quality standards by conducting ongoing evaluations.
Handle VIP Guests and understand international protocols for government officials and royalty.
Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.
Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel’s assets.
Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
Recognize and reward outstanding performance and celebrate achievements within the organization.
Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
Encourage individuals to take on challenging assignments and stretch their capabilities.
Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.
Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.
Lead with passion and integrity, motivate and inspire others to achieve their best.
Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
Champions a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
Convince others, negotiate, debate, and find win-win solutions.

Qualifications

Proven experience as a General Manager within a luxury hotel
Strong operations expertise, ideally within a large, complex urban destination
Fluent in French & English
Demonstrated success driving commercial performance, revenue growth, and market-leading guest satisfaction.
Exceptional people leadership skills with a track record of building high-performing, engaged teams and fostering a positive culture.
Experience managing and influencing owner relationships, capital investments, and significant renovation projects.
Strong financial and business acumen, with the ability to balance strategic vision and operational excellence.
A passion for luxury hospitality and delivering exceptional guest experiences.
The ability to lead through change, inspire innovation, and elevate brand positioning.
Outstanding communication, stakeholder management, and relationship-building capabilities.
A collaborative leadership style with a commitment to colleague development, community engagement, and long-term succession planning.
Demonstrated leadership, organizational, and interpersonal skills.
Passion for civic community engagement & responsibility
Strong educational background with professional qualifications and a continuous learning mindset
Strategic thinker with excellent communication and presentation skills.
Displays a strong entrepreneurial and innovative spirit

Additional Information

Job-Category: Executive Management & Hotel Management

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The General Manager is responsible for overseeing all hotel operations, driving financial performance, and ensuring the delivery of world-class luxury service. They will lead strategic initiatives, manage owner relationships, and foster a culture of innovation and professional development among staff.

Requirements

Candidates must have extensive experience as a General Manager in a luxury hotel environment, ideally within large, complex urban destinations. Fluency in both French and English is required, along with strong financial acumen and a proven track record in commercial performance and team leadership.

Skills

Luxury hospitality management
Strategic planning
Financial acumen
Revenue management
People leadership
Stakeholder management
Brand ambassadorship
Operational excellence
Change management
Owner relations
Capital investment oversight
Renovation project management
Labor relations
Community engagement
Public relations
Mentoring

Visa sponsorship

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Keywords

General Manager
Luxury Hospitality
Fairmont
Hotel Management
Revenue Growth
Strategic Business Planning
Asset Management
Capital Investments
Renovation Projects
Labor Unions
Stakeholder Relations
Guest Experience
VIP Services
Entrepreneurial Spirit
Team Development
Coaching
Mentoring
Market Positioning
Operational Excellence
Financial Acumen
Community Engagement
Succession Planning
Innovation
Change Leadership
Performance Standards
Quality Assurance
Sales and Marketing
Executive Management
Quebec City
UNESCO World Heritage

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