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Added 7 mins ago
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- Full-time
Reporting to the Manager, Environmental, Health, and Safety, the Health and Safety Specialist is responsible for various services including, but are not limited to cleaning equipment,…
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AccorHotel

Guest Service Agent - Night Auditor (Full Time)

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Guest Service Agent - Night Auditor (Full Time)

First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day, you will be empowered to deliver on our mission of turning moments into memories for our guests.

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

Greet, check in, and settle guest accounts while ensuring all service standards are followed
Be knowledgeable regarding all guestrooms, suites, and services at the hotel
Maintain current and correct posting of all charges
Resolve customer concerns and complaints ensuring guest satisfaction
Assist in handling emergency situations
Train, motivate and develop front desk agents
Perform cashiering functions accurately
Review routing, rates and all night auditing functions
Cash handling, which includes currency exchange and balancing a float
Serve as a sales agent promoting and up-selling hotel services
Monitor rooms' inventory to assist in maximizing rooms' revenue
Other duties as required or assigned

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs, and ramps.
Working night shift (11:00 pm – 7:00 am)

Qualifications

Your experience and skills include:

High school diploma is needed
2 years of college is an asset
One year of hotel front desk agent or night audit experience as an asset, Property Manager – Opera, Microsoft Office as an asset
Previous PMS experience is an asset
Previous experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
Ability to communicate in English, both verbal and non-verbal
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment and manage conflicting priorities
Must have the ability to hand cash effectively and accurately
Computer literate and experience with front office applications a strong asset
Ability to work cohesively as part of a team with minimal supervision
Ability to anticipate and focus attention on guest needs

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support 
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $24.93- $25.93 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Compensation: CAD 24.93 - CAD 25.93 - hourly

Apply About employer

More about this job

Responsibilities

The Night Auditor is responsible for greeting guests, managing check-ins, and settling accounts while ensuring all service standards are met. They also perform night auditing functions, monitor room inventory, and resolve guest concerns to maintain high levels of satisfaction.

Requirements

Candidates should have a high school diploma and at least one year of hotel front desk or night audit experience. Proficiency in computer applications and the ability to work effectively in a fast-paced, team-oriented environment are essential.

Skills

Night auditing
Front desk operations
Customer service
Cash handling
Conflict resolution
Up-selling
Inventory management
Communication
Problem solving
Teamwork
Microsoft Office
Property management systems
Opera PMS

Benefits

Medical insurance
Vision insurance
Dental insurance
Mental health support
Employee travel program
Food and beverage discounts
Wellness platform
Learning programs
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Night Auditor
Front Office
Hospitality
Guest Service
Cashiering
Opera PMS
Microsoft Office
Inventory Management
Customer Satisfaction
Hotel Management
Emergency Response
Sales
Currency Exchange
Front Desk

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