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AccorHotel

Guest Services Manager – Door, Bell & Valet

Vancouver, BC, Canada

Pay: A competitive salary, starting from $77,500.00 per annum
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Company Description

We’re looking for a Guest Services Manager to lead our Door, Bell, and Valet teams, bringing energy, presence, and exceptional service to every arrival and departure.

This role is at the heart of the guest experience, leading a dynamic team, creating memorable first impressions, and ensuring every interaction reflects the exceptional service and personality of Fairmont Pacific Rim.

Job Description

Why work for Fairmont Pacific Rim?

Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
A competitive salary, starting from $77,500.00 per annum
Complimentary work meals through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
TransLink monthly pass reimbursement program
Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
Opportunities to participate in sustainability, charity, and community engagement initiatives
Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
Opportunity to grow within a collaborative and professional Rooms Division team
Opportunity to shape and innovate elevated guest experiences
Work alongside passionate, service-driven professionals
Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times.
Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure all service standards are followed with friendly and engaging service
Participating in interviewing, recruiting and selection of new team members
Liaise with VIP parties, ensuring that transportation is in order and greeting and escorting as needed throughout stay
Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
Act as property champion for valet parking system and coordinate with external parking contacts
Liaise with other departments to ensure smooth guest arrival and departure experience
Respond to both employee and guest issues promptly, completing follow up and taking corrective action as required
Develop and implement arrival and departure SOP’s, fostering a service oriented culture.
Coordinate the training, operations, and success of the valet department
Complete workforce planning including scheduling and working with Rooms Division Coordinator to ensure Dayforce accuracy

All other duties as assigned

Qualifications

Your experience and skills include:

A minimum of two-year’s experience in luxury hospitality
Excellent interpersonal and communication skills
Highly organized and results-orientated
Ability to prioritize work in an environment with multiple interests
Ability to work effectively and efficiently in high-pressure circumstances
Competency using a variety of computer software
Previous hotel management experience preferred
Experience with Opera Cloud system and Windows applications

Additional Information

Your team and working environment:

Remarkable address in Vancouver.
Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
A team dedicated to providing the best guest experience
A team with outstanding attention to detail and dedicated to delivering unparalleled customer service

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

Lead and manage the Door, Bell, and Valet teams to ensure exceptional guest service and adherence to Forbes 5-star standards. Coordinate arrival and departure operations, manage staff scheduling, and collaborate with other departments to maintain a seamless guest experience.

Requirements

Requires a minimum of two years of experience in luxury hospitality and previous hotel management experience. Candidates must possess strong interpersonal skills, organizational abilities, and proficiency in hotel management software.

Skills

Luxury hospitality management
Team leadership
Customer service
Forbes 5-star service standards
Recruitment
Interpersonal skills
Communication skills
Organizational skills
Crisis management
Valet parking operations
Workforce planning
Opera Cloud
Windows applications
SOP development

Benefits

Health insurance
Paramedical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Company-matched pension plan
Group RRSP
Complimentary work meals
Food and beverage discount program
Complimentary hotel stay
Discounted room rates
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Luxury Hospitality
Guest Services
Valet
Hotel Management
Forbes 5-Star Standards
Opera Cloud
Workforce Planning
SOP
Customer Experience
Leadership
Recruitment
Emergency Preparedness
Rooms Division
Vancouver
Accor
Fairmont

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