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AccorHotel

Housekeeping Manager

Toronto, ON, Canada

Pay: The salary range for this position is $60,960 - $68,580.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Housekeeping Manager must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York.

Responsible for the successful performance of the day to day operation of the Housekeeping sections/department
Consistently offer welcoming, friendly and warm service to external and internal guests.
Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.
Foster positive cross departmental relationships to create a seamless experience
Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives.
Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas

Ensuring machines and equipment are in working order in collaboration with the Assistant Director, Housekeeping.
Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
Assist in developing departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
Ongoing professional development, growth, and job satisfaction of all colleagues t
Assist with colleague planning, selection, training and development strategies are in place and executed
Key involvement in the Hotel’s preventative maintenance programs.
Assist in reaching monthly financial obligations for labour and expenses
Understanding and knowledge and understanding of the CBA and Employee handbook and lead teams accordingly
Conducting annual performance reviews of housekeeping colleagues
Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing through regular audits
Effectively set up and prepare Housekeeping daily assignments and project plans
Performs other related duties and follow hotel standards as assigned/applicable.

Qualifications

Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset.
Previous Housekeeping leadership experience.
Knowledge of Property Management System (Opera PMS, HotSos/Rex or equivalent), Microsoft Office and Outlook.
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination.
May be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required.
Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs.

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 60 lbs
Ability to push or pull objects up to 60 lbs
Frequent work above shoulder height is required
Frequent kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

The salary range for this position is $60,960 - $68,580. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Housekeeping Manager is responsible for overseeing daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction. They lead, coach, and manage the housekeeping team while fostering positive cross-departmental relationships and maintaining hotel brand standards.

Requirements

Candidates should have previous housekeeping leadership experience and proficiency in property management systems like Opera PMS. A degree or diploma in Hospitality or Tourism is considered an asset, along with strong communication and human resources management skills.

Skills

Housekeeping management
Team leadership
Staff coaching
Performance management
Operational planning
Guest relations
Quality assurance
Budget management
Property management systems
Microsoft office
Communication skills
Problem solving
Health and safety compliance
Preventative maintenance
Time management
Attention to detail

Benefits

Free meals
Travel discounts
Dry cleaning
Professional development
Health and wellness committee
Sustainability committee
DEI committee

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Hospitality
Hotel Management
Opera PMS
HotSos
Rex
Microsoft Office
Outlook
Leadership
Human Resources
Quality Assurance
Preventative Maintenance
Guest Satisfaction
Performance Reviews
Staff Training
Budgeting
Health and Safety
Sustainability
Diversity and Inclusion
Operational Management

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