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Contract

AccorHotel

Housekeeping Operations Manager

Banff, AB, Canada

Pay: Competitive Salary: $67,000-$69,000 gross annually, based on previous experience & education
Job type: Full-time
Apply by: Sep 27, 2026
Experience: Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $67,000-$69,000 gross annually, based on previous experience & education

Job Duties Include:

Manage the Room attendants for guestroom quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met
Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment
Ensure proper closing of each floor and section; ensuring all room are completed and all back spaces are clean and stocked
Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
Establish goals, measurements and results for the department along with the Assistant Director of Housekeeping
Promote high morale through recognition and removal of identified barriers
Organize and participate in colleague recognition events
Responsible for coaching, developing and managing the performance of the Housekeeping team
Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
Track and address all guest comments and concerns
Provide necessary resources, functional tools and equipment to get the job done
Effective everyday communications, including performance management
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices
Enhance and monitor department environmental initiatives and recycling programs
Effective and timely interaction with all hotel departments
Communicate effectively with the Maintenance department regarding guest rooms and public areas
Adhere to all hotel environmental policies, programs and initiatives
Other duties as assigned

Qualifications

Proven ability to successfully lead and motivate a large team
Highly organized with a proactive approach to getting the job done
Proven ability to perform under pressure in a fast-paced, team-based environment
Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
Computer literate in Property Manager and Microsoft Window applications is required
Experience with Hotsos program would be an asset
University degree or college diploma in hospitality management is an asset
Strong interpersonal and problem solving abilities
Highly responsible and reliable

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Subsidized staff accommodation provided on-site for full time status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Housekeeping Operations Manager is responsible for overseeing room attendants to ensure high standards of cleanliness and guest satisfaction. They also manage team performance, coordinate deep cleaning projects, and ensure compliance with safety and environmental policies.

Requirements

Candidates must have 1-2 years of supervisory experience in a luxury hotel housekeeping or front office environment. Proficiency in property management software and strong leadership skills are required.

Skills

Team leadership
Performance management
Coaching
Housekeeping operations
Quality control
Communication
Problem solving
Staff training
Project planning
Safety compliance
Inventory management
Property management systems
Microsoft Windows applications
Attention to detail
Time management

Benefits

Complimentary meal per shift
Subsidized staff accommodation
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Hospitality
Operations Management
Luxury Hotel
Staff Supervision
Performance Management
Quality Assurance
Safety Training
WHMIS
WCB
ALLSAFE
Property Management System
Hotsos
Environmental Initiatives
Recycling Programs
Guest Services
Deep Cleaning
Team Recognition
Communication
Leadership

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