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AccorHotel

IT Specialist

Jasper, AB, T0E 0A8, Canada

Annual salary of $60,000 - $70,000/year · Full-time

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Job details

Pay: Annual salary of $60,000 - $70,000/year
Job type: Full-time
Experience: 1–2 years of hands-on experience in IT support, help desk, and/or infrastructure.
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

As an IT Specialist, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation of a fast paced premier dining establishment.

What you will be doing:

Reporting to The IT Manager, supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional Team and the broader Technology Services Team, the IT Specialist plays a key role in supporting day-to-day IT support, service requests, and ensuring alignment with company IT standards.

Provides timely, professional, and friendly technical support to all property colleagues and end-users.
Troubleshoots and resolves hardware, software, and network connectivity issues at the desktop and device level.
Installs, configures, and maintains computers, printers, mobile devices, and peripherals.
Deploys and sets up new equipment, including imaging, driver installation, and device configuration.
Manages and maintains accurate records of IT assets, hardware inventory, and software licensing.
Logs, tracks, and follows up on support tickets to ensure timely resolution and a positive user experience.
Supports the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access.
Monitors antivirus, backup systems, and basic network connectivity, escalating alerts as needed.
Executes IT-related tasks and projects as directed by the IT Manager.
Follows and upholds Accor IT standards, data security, compliance, and safety policies always.
Performs other duties as assigned.

Qualifications

Your experience and skills include:

University or college degree, diploma, or technical certification in IT/IS or a related field.
1–2 years of hands-on experience in IT support, help desk, and/or infrastructure.
Foundational IT Support certifications such as CompTIA A+, Google IT Support Certificate, or Microsoft Fundamentals (Preferred).
Experience or understanding of hotel or hospitality operations is an advantage.
Strong verbal and written communication skills.
Excellent interpersonal and customer service abilities.
Highly organized, detail-oriented, and proactive.
Ability to work independently with a strong sense of accountability.
Eagerness to learn, grow, and take on new challenges in a dynamic hospitality-technology environment.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Annual salary of $60,000 - $70,000/year
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Want to learn more about this opportunity? View the complete job description by clicking this link: IT Specialist JD.pdf

Job-Category: Information Technology

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The IT Specialist supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. They are responsible for troubleshooting hardware and software issues, managing IT assets, and providing professional technical support to property colleagues.

Requirements

Candidates must have a degree, diploma, or technical certification in IT/IS and 1-2 years of hands-on experience in IT support or infrastructure. Strong interpersonal skills and the ability to work independently are required, along with legal eligibility to work in Canada.

Skills

IT support
Help desk
Hardware troubleshooting
Software troubleshooting
Network connectivity
Device configuration
IT asset management
Technical support
Customer service
Communication skills
Data security
Compliance
Inventory management
Imaging
Driver installation

Benefits

Complimentary upgrades
Extended stays
Discounted stays
Dining discounts
Wellness discounts
Subsidized staff accommodation
Complimentary meal per shift
Employee travel program
Mountain Explorer Travel Program
Wellness platform
Fitness center access
Golf course access
Colleague Lifestyle Program

Visa sponsorship

Not detected in the job text

Keywords

IT Specialist
Hospitality
Hardware
Software
Network connectivity
CompTIA A+
Google IT Support Certificate
Microsoft Fundamentals
Desktop support
Antivirus
Backup systems
IT infrastructure
Data security
Compliance
Asset management
Technical support
Help desk
Device configuration
Imaging
Peripherals
Accor IT standards

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