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Added 23 mins ago
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AccorHotel

Multi-Property VIP & Luxury Reservations Specialist

Jasper, AB, T0E 0A8, Canada

Pay: Starting rate of Pay: $ 26.21 per hour
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We’re looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated. In this role, you will manage multi-property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality.

You are not just booking rooms, you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.

What You’ll Be Doing:

Dual reporting into a Team Leader and the property Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

Manage complex, multi-property reservations, ensuring flawless coordination across all hotels within the destinations
Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners.
Maintain a high-touch service approach, anticipating needs and exceeding expectations at every interaction.
Build long-term relationships with repeat guests and travel partners
Book and enter room reservation requests using the Property Management System
Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed.
Other duties as assigned

Qualifications

Your experience and skills include:

Previous experience in luxury hospitality, reservations, or concierge services
Proven experience handling high-net-worth or VIP clientele
Strong understanding of luxury hotel brands, destinations, and global travel trends
Discretion and professionalism when handling sensitive guest information
Exceptional verbal and written communication skills
Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of Pay: $ 26.21 per hour
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Want to learn more about this opportunity? View the complete job description by clicking this link: Multi-Property VIP & Luxury Reservations Specialist

Job-Category: Sales & Marketing

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

Manage complex, multi-property reservations for high-net-worth guests while serving as a primary point of contact for travel partners. Coordinate with front office, concierge, and sales teams to ensure seamless VIP recognition and personalized guest experiences.

Requirements

Requires previous experience in luxury hospitality, reservations, or concierge services with a proven ability to handle VIP clientele. Proficiency in reservation systems like Opera Cloud and strong communication skills are essential for this role.

Skills

Luxury hospitality
Reservations management
Concierge services
VIP client relations
Opera Cloud
Microsoft Office
Communication skills
Problem solving
Relationship building
Attention to detail
Professionalism
Discretion

Benefits

Complimentary upgrades
Extended stays
Discounted stays
Dining discounts
Wellness discounts
Subsidized staff accommodation
Complimentary meal per shift
Employee travel program
Mountain Explorer Travel Program
Food and beverage discounts
Fitness centre access
Golf course access
Colleague lifestyle program
Mental health and wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Luxury hospitality
Reservations
Concierge
VIP
Opera Cloud
Microsoft Office
Guest relations
Travel industry
High-net-worth
Property management system
Front office
Sales
Customer service
Hospitality management
Resort operations

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