Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
B
Personal Banker
BMO
Toronto, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 11 hours ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 13 hours ago
T
Keyholder
Torrid
Vaughan, ON
- Part-time
…experience that will encourage positive customer connections and…
Added 17 hours ago
S
Sales Consultant
Sysco
Regina, SK · Sysco Regina
- Full-time
Participate in company functions, promotions, and customer events.
Added 1 day ago
Retail - Sales Representative
Wirelessdna
Toronto, ON · Mississauga, ON
…building strong customer relationships and maintaining customer loyalty by constantly answering questions, pitching services and providing advice on the most suitable devices and plans.…
Added 1 day ago
Ecommerce Operations Manager (18-month temporary position)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The role is accountable for ensuring website campaigns, promotions, content updates, product launches and other digital initiatives are effectively prioritized, planned and executed across…
Added 1 day ago
Ecommerce Operations Manager
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The role is accountable for ensuring website campaigns, promotions, content updates, product launches and other digital initiatives are effectively prioritized, planned and executed across…
Added 1 day ago
BS
Marketing Manager - Professionals
Bushbalm Skincare
Ottawa, ON
- Full-time
Campaigns & launches: Lead integrated PRO campaigns, product launches and promotions from start to finish. This includes working with Performance and Growth Marketing on email strategy and…
Added 2 days ago
FH
Reservations Experience Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.
Added 2 days ago
BU
Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 2 days ago
S
Interim Manager Front End -FreshCo Coliseum
Sobeys
AB · Edmonton, AB
- Temporary
…motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are…
Added 2 days ago
B
Market Leader - Financial Planning
BMO
Halifax, NS
- Full-time
Takes a lead in proactively engaging with new and existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.
Added 2 days ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fall River, NS
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 2 days ago
S
Meat & Seafood - Manager Meat
Sobeys
Larrys River, NS
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 2 days ago
P
Retail Customer Service Lead
PetSmart
Newmarket, ON
- Full-time
PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This…
Added 2 days ago
B
Market Leader - Financial Planning
BMO
Halifax, NS · Nova_Ctr
- Full-time
Takes a lead in proactively engaging with new and existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.
Added 2 days ago
Player Development Associate-GCT
Great Canadian Entertainment
Toronto, ON
…Development Associate is to aggressively market current offers or promotions to casino guests and facilitate the development of players within the respective region/sites. The Player…
Added 2 days ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
…motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are…
Added 2 days ago
A
Reservations Experience Manager
AccorHotel
Banff, AB
- Full-time
We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.
Added 3 days ago
AI
Digital Marketing and Retail Growth Specialist
American Iron & Metal (AIM)
Laval, QC
- Full-time
Drive measurable growth in yard admissions and sales of tires, batteries, and other priority products through targeted promotions, optimized customer journeys, and retention initiatives.
Added 3 days ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…relevant prior experience. As an Engagement Manager, you will lead project teams in both post-deal value creation efforts and pricing/GTM due diligence activities. Specific responsibilities…
Added 3 days ago
AG
Multi-unit General Manager
Altitude Golf
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
We are looking for a hands-on, business-minded Multi-Unit General Manager to lead our Markham flagship and support the opening, development and operational oversight of additional Altitude…
Added 3 days ago
AI
Digital Marketing and Retail Growth Specialist
American Iron and Metal
Laval, QC
- Full-time
Drive measurable growth in yard admissions and sales of tires, batteries, and other priority products through targeted promotions, optimized customer journeys, and retention initiatives.
Added 3 days ago
B
Personal Banker
BMO
Markham, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 3 days ago
B
Personal Banker
BMO
Markham, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.

AccorHotel

Reservations Experience Manager

Banff, AB, Canada

Competitive Salary: $78,000 gross annually, based on previous experience & education · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: Competitive Salary: $78,000 gross annually, based on previous experience & education
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.

Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized guest experience from initial inquiry through arrival.

As a Department Head within the Rooms Division, this role oversees reservation accuracy, guest communication standards, contractual agreements, operational turnovers, inventory coordination and departmental performance. Working closely with Revenue Management, Sales, Conference Services and hotel operations, the Reservations Experience Manager ensures guest expectations are understood, accurately communicated and effectively delivered while driving colleague development and commercial performance.

Competitive Salary: $78,000 gross annually, based on previous experience & education

Job Duties Include:

Pre-Arrival Experience & Guest Communication

Lead the delivery of a personalized reservation and pre-arrival experience, proactively addressing guest preferences, special requests and expectations.
Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.
Resolve escalated reservation-related guest concerns, ensuring appropriate service recovery and timely follow-up.

Reservation Accuracy & Quality Assurance

Oversee reservation setup across Group, FIT, Leisure and other market segments, ensuring accuracy of rates, room types, packages, inclusions, billing instructions and reservation conditions.
Establish reservation standards, verification procedures and regular quality audits, addressing recurring errors through corrective actions, coaching and process improvements.
Serve as the departmental subject-matter expert for reservation systems, market segments, room products, rates and policies, including Opera Cloud, ALL RESA and Passkey/GroupMAX.

Agreements, Group Reservations & Operational Turnovers

Oversee the accurate and timely setup of group agreements, negotiated rates, packages and wholesale arrangements, ensuring contractual terms are correctly reflected in reservation systems.
Establish verification controls for agreement setup, amendments and group reservation details to prevent discrepancies and operational challenges.
Ensure group turnovers and operational handovers are complete, accurate and delivered within established deadlines.
Partner with Sales, Conference Services, Revenue Management and Front Office to resolve outstanding requirements and ensure operational readiness before guest arrival.

Inventory Management & Commercial Performance

Oversee guestroom inventory coordination and room allocation, proactively identifying inventory challenges, room-type discrepancies and oversold dates.
Partner with Revenue Management and Front Office to implement inventory solutions, reversals and guest relocations while balancing commercial objectives and guest experience.
Collaborate with Sales, Revenue Management, Marketing and Operations to support the accurate execution of rates, packages, promotions and commercial initiatives.
Drive reservation conversion, upselling opportunities and revenue performance while maintaining strong relationships with group organizers, tour operators, wholesale partners and key stakeholders.

Department Leadership & Operational Excellence

Lead departmental operations, including staffing, scheduling, payroll and labour forecasting, ensuring resources align with business volumes and operational needs.
Oversee recruitment, onboarding, training, performance management and colleague development, fostering accountability and succession opportunities.
Establish and monitor departmental performance indicators, including reservation accuracy, response times, communication quality, agreement execution and turnover compliance.
Develop and maintain departmental SOPs, training resources and operational controls to improve efficiency, consistency and service delivery.
Champion colleague engagement, recognition programs and departmental action planning to build an inclusive, high-performing team culture.
Maintain effective departmental communication through daily briefings, leadership meetings and consistent sharing of operational priorities.
Provide operational and leadership support during periods of high demand and support broader Rooms Division operations as required.
Perform other duties as assigned.

Qualifications

Minimum three years of experience in hotel Reservations, Front Office, Sales or Rooms Operations, preferably within a luxury or high-volume hotel environment.
Minimum two years of leadership experience, with previous Reservations management experience strongly preferred.
Strong knowledge of hotel inventory management, market segments, rate structures, group reservations and contractual agreements.
Experience with Opera Cloud Property Management System; knowledge of ALL RESA, Passkey/GroupMAX or similar systems is an asset.
Demonstrated ability to develop operational standards, quality assurance processes and performance controls.
Exceptional organizational, analytical and problem-solving skills with strong attention to detail.
Excellent written and verbal communication skills, with a commitment to personalized guest service and effective service recovery.
Proven ability to lead, coach and develop colleagues while driving engagement, accountability and operational improvement.
Strong commercial awareness and ability to collaborate effectively across Revenue Management, Sales and hotel operations.
Proficiency in Microsoft Office, particularly Word and Excel.
Professional presentation, adaptability and the ability to manage competing priorities in a fast-paced luxury hotel environment.
Flexibility to work varied shifts, weekends and holidays based on operational needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Accommodations will be discussed during the interivew and the duration.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Reservations Experience Manager leads the pre-arrival guest experience and oversees reservation accuracy, inventory coordination, and departmental performance. This role collaborates with various hotel departments to ensure seamless guest handovers and drives commercial performance through effective leadership and operational excellence.

Requirements

Candidates must have at least three years of experience in hotel reservations, front office, or rooms operations, with a minimum of two years in a leadership role. Proficiency in hotel management systems like Opera Cloud and strong analytical and communication skills are essential for this position.

Skills

Hotel management
Reservations management
Opera Cloud
Inventory management
Guest experience
Leadership
Revenue management
Quality assurance
Staffing
Performance management
Communication
Problem-solving
Strategic planning
Group reservations
Service recovery

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts
Mountain Explorer Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Fairmont
Opera Cloud
ALL RESA
Passkey
GroupMAX
Inventory Management
Revenue Management
Rooms Division
Guest Services
Luxury Hotel
Performance Indicators
SOP Development
Staff Scheduling
Payroll
Labour Forecasting
Quality Audits
Service Recovery
Commercial Performance
Microsoft Office
Word
Excel
Front Office
Sales
Conference Services
VIP Services
Concierge
Royal Service
Market Segments

Report this job

Work requirements

Jobs in Canada