Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
…development stages, collaborating closely with engineering, sales, and external partners to bring new solutions to market and support the evolution of existing…
Added 1 min ago
JR
Assistant Store Manager - Off Price
JRoss Retail Recruiters
AB · Edmonton, AB
- Full-time
…inventory, as does each community. We are seeking an Assistant Store Manager in the Edmonton, AB market for a very high-volume…
Added 1 min ago
I
Manager, Revenue Operations
illumin
Toronto, ON · Greater Toronto Area, Canada
- $130,000 to $150,000 CAD / year
- Full-time
This is an existing hybrid opportunity, working three days per week on-site in our downtown Toronto office
Added 1 min ago
RC
Quotation Specialist
Rexel Canada
AB · Edmonton, AB
- Full-time
…requirements of our customer and for Nedco. Reporting to the Project Manager, you will support the quotations and project management…
Added 1 min ago
E
Management Trainee
Enterprise
Fort St. John, BC
- Full-time
Must have 6 months cumulative experience or involvement in any of the following: · Must have a valid Canadian Class 5 driver's license with no more than two moving violations and/or at fault accidents within the last three years
Added 1 min ago
E
Management Trainee
Enterprise
Cranbrook, BC
- Full-time
Must have 6 months cumulative experience or involvement in any of the following: · Must have a valid Canadian Class 5 driver's license with no more than two moving violations and/or at fault accidents within the last three years
Added 1 min ago
WC
Staff Pharmacist (Full-Time)
Walmart Canada
Pembroke, ON
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 1 min ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both…
Added 1 min ago
P&
Regional Sales Manager - Instrumentation
Process & Steam Specialties
Eastern Canada
- Full-time
Role Description The Regional Sales Manager – Instrumentation is a full-time, on-site role based in Oakville, Sarnia, Montreal or Saint John. This role is responsible for managing and…
Added 1 min ago
JH
General Manager - Night Club
JRoss Hospitality Recruiters
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking a General Manager who understands that exceptional nightlife is about more than great drinks and entertainment. It's about creating an environment where guests feel welcome,…
Added 2 mins ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
…global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business…
Added 2 mins ago
WC
Senior Manager, Business Development
Walmart Canada
Mississauga, ON
- Full-time
…communicating goals and achievements. End-to-end management of the sales cycle and legal contracts with internal stakeholders ensures favorable terms aligning with company objectives.…
Added 2 mins ago
K
Brand Manager – Professional Beauty Portfolio
Kelly
Mississauga, ON
- Contract
Can commute to the Mississauga office 3 days per week
Added 2 mins ago
WC
Cogérant
Walmart Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 2 mins ago
R
Retail Support Associate - Bloor Street, Toronto
RIMOWA
Toronto, ON
- Full-time
Reports to Store Manager ensuring work duties are accurately performed
Added 2 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
Added 2 mins ago
WC
(Can) pharmacy manager
Walmart Canada
Toronto, ON
- Full-time
…during the posted business hours. Supervise and support the OTC manager in their everyday duties and responsibilities. Ensure excellent patient experience, locate merchandise on the sales…
Added 2 mins ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Rocky View No 44, AB · Rocky View County, AB
- Temporary
Must exercise independent judgment and discretion partnering with Store Sales Manager and/or Assistant Managers, as needed
Added 2 mins ago
GN
Supervisor, Massage Therapy & Treatments - 6-Month Contract
Groupe Nordik
Chelsea, QC
- Contract
Reporting to the Massage Therapy & Treatments Manager, the Supervisor, Massage Therapy and Treatments oversees the smooth day-to-day operation of the department, which includes:
Added 2 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
Added 2 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
Place digital sales tags and replace their batteries as needed.
Added 2 mins ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
Place digital sales tags and replace their batteries as needed.
Added 2 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Woodstock, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Dryden, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Orleans, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards

AccorHotel

Reservations Experience Manager

Banff, AB, Canada

Competitive Salary: $78,000 gross annually, based on previous experience & education · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: Competitive Salary: $78,000 gross annually, based on previous experience & education
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.

Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized guest experience from initial inquiry through arrival.

As a Department Head within the Rooms Division, this role oversees reservation accuracy, guest communication standards, contractual agreements, operational turnovers, inventory coordination and departmental performance. Working closely with Revenue Management, Sales, Conference Services and hotel operations, the Reservations Experience Manager ensures guest expectations are understood, accurately communicated and effectively delivered while driving colleague development and commercial performance.

Competitive Salary: $78,000 gross annually, based on previous experience & education

Job Duties Include:

Pre-Arrival Experience & Guest Communication

Lead the delivery of a personalized reservation and pre-arrival experience, proactively addressing guest preferences, special requests and expectations.
Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.
Resolve escalated reservation-related guest concerns, ensuring appropriate service recovery and timely follow-up.

Reservation Accuracy & Quality Assurance

Oversee reservation setup across Group, FIT, Leisure and other market segments, ensuring accuracy of rates, room types, packages, inclusions, billing instructions and reservation conditions.
Establish reservation standards, verification procedures and regular quality audits, addressing recurring errors through corrective actions, coaching and process improvements.
Serve as the departmental subject-matter expert for reservation systems, market segments, room products, rates and policies, including Opera Cloud, ALL RESA and Passkey/GroupMAX.

Agreements, Group Reservations & Operational Turnovers

Oversee the accurate and timely setup of group agreements, negotiated rates, packages and wholesale arrangements, ensuring contractual terms are correctly reflected in reservation systems.
Establish verification controls for agreement setup, amendments and group reservation details to prevent discrepancies and operational challenges.
Ensure group turnovers and operational handovers are complete, accurate and delivered within established deadlines.
Partner with Sales, Conference Services, Revenue Management and Front Office to resolve outstanding requirements and ensure operational readiness before guest arrival.

Inventory Management & Commercial Performance

Oversee guestroom inventory coordination and room allocation, proactively identifying inventory challenges, room-type discrepancies and oversold dates.
Partner with Revenue Management and Front Office to implement inventory solutions, reversals and guest relocations while balancing commercial objectives and guest experience.
Collaborate with Sales, Revenue Management, Marketing and Operations to support the accurate execution of rates, packages, promotions and commercial initiatives.
Drive reservation conversion, upselling opportunities and revenue performance while maintaining strong relationships with group organizers, tour operators, wholesale partners and key stakeholders.

Department Leadership & Operational Excellence

Lead departmental operations, including staffing, scheduling, payroll and labour forecasting, ensuring resources align with business volumes and operational needs.
Oversee recruitment, onboarding, training, performance management and colleague development, fostering accountability and succession opportunities.
Establish and monitor departmental performance indicators, including reservation accuracy, response times, communication quality, agreement execution and turnover compliance.
Develop and maintain departmental SOPs, training resources and operational controls to improve efficiency, consistency and service delivery.
Champion colleague engagement, recognition programs and departmental action planning to build an inclusive, high-performing team culture.
Maintain effective departmental communication through daily briefings, leadership meetings and consistent sharing of operational priorities.
Provide operational and leadership support during periods of high demand and support broader Rooms Division operations as required.
Perform other duties as assigned.

Qualifications

Minimum three years of experience in hotel Reservations, Front Office, Sales or Rooms Operations, preferably within a luxury or high-volume hotel environment.
Minimum two years of leadership experience, with previous Reservations management experience strongly preferred.
Strong knowledge of hotel inventory management, market segments, rate structures, group reservations and contractual agreements.
Experience with Opera Cloud Property Management System; knowledge of ALL RESA, Passkey/GroupMAX or similar systems is an asset.
Demonstrated ability to develop operational standards, quality assurance processes and performance controls.
Exceptional organizational, analytical and problem-solving skills with strong attention to detail.
Excellent written and verbal communication skills, with a commitment to personalized guest service and effective service recovery.
Proven ability to lead, coach and develop colleagues while driving engagement, accountability and operational improvement.
Strong commercial awareness and ability to collaborate effectively across Revenue Management, Sales and hotel operations.
Proficiency in Microsoft Office, particularly Word and Excel.
Professional presentation, adaptability and the ability to manage competing priorities in a fast-paced luxury hotel environment.
Flexibility to work varied shifts, weekends and holidays based on operational needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Accommodations will be discussed during the interivew and the duration.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Reservations Experience Manager leads the pre-arrival guest experience and oversees reservation accuracy, inventory coordination, and departmental performance. This role collaborates with various hotel departments to ensure seamless guest handovers and drives commercial performance through effective leadership and operational excellence.

Requirements

Candidates must have at least three years of experience in hotel reservations, front office, or rooms operations, with a minimum of two years in a leadership role. Proficiency in hotel management systems like Opera Cloud and strong analytical and communication skills are essential for this position.

Skills

Hotel management
Reservations management
Opera Cloud
Inventory management
Guest experience
Leadership
Revenue management
Quality assurance
Staffing
Performance management
Communication
Problem-solving
Strategic planning
Group reservations
Service recovery

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts
Mountain Explorer Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Fairmont
Opera Cloud
ALL RESA
Passkey
GroupMAX
Inventory Management
Revenue Management
Rooms Division
Guest Services
Luxury Hotel
Performance Indicators
SOP Development
Staff Scheduling
Payroll
Labour Forecasting
Quality Audits
Service Recovery
Commercial Performance
Microsoft Office
Word
Excel
Front Office
Sales
Conference Services
VIP Services
Concierge
Royal Service
Market Segments

Report this job

Work requirements

Jobs in Canada