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Added 14 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Nothing is more important to us than the health and safety of our staff, franchisees, partners and customers.
Added 14 mins ago
S
Clinical Informatics Analyst, Nurse
Sanya’k̓ula
Vancouver, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 14 mins ago
S
Learning Facilitator Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
…by evaluating effect of changes in clinician, provider, and staff practice, generating recommendations for alternative approaches, following up with the Manager on incident reports, and…
Added 14 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 14 mins ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 14 mins ago
YO
Exercise & Recreation Lead
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Penticton 1, BC
- Full-time
Collaborate with staff and community partners to support program innovation, outreach, and community engagement.
Added 14 mins ago
S
Assistant Manager
Structube
Barrie, ON
- Full-time
Added 14 mins ago
F
Billing Coordinator (6 Month Contract)
Fasken
Vancouver, BC
- Full-time
Reporting to the Manager, Billing and Collection in our Vancouver office, the Billing Coordinator is responsible for all phases of client billing for their assigned portfolio of lawyers. In…
Added 14 mins ago
A
Bellperson
AccorHotel
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 14 mins ago
A
Reservations Experience Manager
AccorHotel
Banff, AB
- Full-time
Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized…
Added 14 mins ago
I
Assistant Manager
IPC/Subway
Alfred and Plantagenet, ON · Alfred, ON
- $18.85 to $20 CAD / hour
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 14 mins ago
I
Assistant Manager
IPC/Subway
Hawkesbury, ON
- $18.85 to $20 CAD / hour
- Full-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 14 mins ago
HH
Registered Practical Nurse
Halton Healthcare
Milton, ON
- Full-time
Current BCLS Certification required at time of hire
Added 14 mins ago
HH
Registered Practical Nurse
Halton Healthcare
Milton, ON
- Part-time
Current BCLS Certification required at time of hire
Added 14 mins ago
HH
Registered Practical Nurse
Halton Healthcare
Milton, ON
- Part-time
Current BCLS Certification required at time of hire
Added 14 mins ago
HH
Registered Nurse
Halton Healthcare
Milton, ON
- Full-time
Current Heart & Stroke approved Basic Life Support (BLS) certification required at time of hire · Hours: Various rotating 12 hour shifts - 0730-1930 and 1930-0730 (Hours are subject to change based on operational needs)
Added 14 mins ago
HH
Registered Nurse
Halton Healthcare
Milton, ON
- Full-time
Current Heart & Stroke approved Basic Life Support (BLS) certification required at time of hire · Hours: Various rotating 12 hour shifts - 0730-1930 and 1930-0730 (Hours are subject to change based on operational needs)
Added 14 mins ago
HH
Clinical Resource Nurse-Mental Health - Adult Inpatient
Halton Healthcare
Oakville, ON
- Full-time
Current BCLS certification required at time of hire · Hours: Monday to Sunday; 12 hour day shifts (Hours are subject to change based on operational needs)
Added 14 mins ago
HR
Social Worker, MSW - Outpatient Mental Health
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance…
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Registered Nurse, OP Mental Health (Medication Clinic)
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Toronto, ON · Greater Toronto, ON
- Other
Current BCLS certification required
Added 14 mins ago
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Clerical Support Associate - OP Mental Health
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
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Social Worker, MSW - OP Mental Health and Addictions (Chemical Dependency Program)
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Toronto, ON · Greater Toronto, ON
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This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform…
Added 14 mins ago
CC
Assistant Store Manager
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- Full-time
Must have valid SellSafe Certification
Added 14 mins ago
C
Field Implementation Manager
Clera
Canada
- $70,000 to $85,000 USD / year
- Full-time
…North America. You will lead on-site launches, train dealership staff, and help teams adopt new tools in their daily…
Added 14 mins ago
CS
Night Attendant- Casual
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- Part-time
Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and…

AccorHotel

Reservations Experience Manager

Banff, AB, Canada

Competitive Salary: $78,000 gross annually, based on previous experience & education · Full-time

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Job details

Pay: Competitive Salary: $78,000 gross annually, based on previous experience & education
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.

Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized guest experience from initial inquiry through arrival.

As a Department Head within the Rooms Division, this role oversees reservation accuracy, guest communication standards, contractual agreements, operational turnovers, inventory coordination and departmental performance. Working closely with Revenue Management, Sales, Conference Services and hotel operations, the Reservations Experience Manager ensures guest expectations are understood, accurately communicated and effectively delivered while driving colleague development and commercial performance.

Competitive Salary: $78,000 gross annually, based on previous experience & education

Job Duties Include:

Pre-Arrival Experience & Guest Communication

Lead the delivery of a personalized reservation and pre-arrival experience, proactively addressing guest preferences, special requests and expectations.
Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.
Resolve escalated reservation-related guest concerns, ensuring appropriate service recovery and timely follow-up.

Reservation Accuracy & Quality Assurance

Oversee reservation setup across Group, FIT, Leisure and other market segments, ensuring accuracy of rates, room types, packages, inclusions, billing instructions and reservation conditions.
Establish reservation standards, verification procedures and regular quality audits, addressing recurring errors through corrective actions, coaching and process improvements.
Serve as the departmental subject-matter expert for reservation systems, market segments, room products, rates and policies, including Opera Cloud, ALL RESA and Passkey/GroupMAX.

Agreements, Group Reservations & Operational Turnovers

Oversee the accurate and timely setup of group agreements, negotiated rates, packages and wholesale arrangements, ensuring contractual terms are correctly reflected in reservation systems.
Establish verification controls for agreement setup, amendments and group reservation details to prevent discrepancies and operational challenges.
Ensure group turnovers and operational handovers are complete, accurate and delivered within established deadlines.
Partner with Sales, Conference Services, Revenue Management and Front Office to resolve outstanding requirements and ensure operational readiness before guest arrival.

Inventory Management & Commercial Performance

Oversee guestroom inventory coordination and room allocation, proactively identifying inventory challenges, room-type discrepancies and oversold dates.
Partner with Revenue Management and Front Office to implement inventory solutions, reversals and guest relocations while balancing commercial objectives and guest experience.
Collaborate with Sales, Revenue Management, Marketing and Operations to support the accurate execution of rates, packages, promotions and commercial initiatives.
Drive reservation conversion, upselling opportunities and revenue performance while maintaining strong relationships with group organizers, tour operators, wholesale partners and key stakeholders.

Department Leadership & Operational Excellence

Lead departmental operations, including staffing, scheduling, payroll and labour forecasting, ensuring resources align with business volumes and operational needs.
Oversee recruitment, onboarding, training, performance management and colleague development, fostering accountability and succession opportunities.
Establish and monitor departmental performance indicators, including reservation accuracy, response times, communication quality, agreement execution and turnover compliance.
Develop and maintain departmental SOPs, training resources and operational controls to improve efficiency, consistency and service delivery.
Champion colleague engagement, recognition programs and departmental action planning to build an inclusive, high-performing team culture.
Maintain effective departmental communication through daily briefings, leadership meetings and consistent sharing of operational priorities.
Provide operational and leadership support during periods of high demand and support broader Rooms Division operations as required.
Perform other duties as assigned.

Qualifications

Minimum three years of experience in hotel Reservations, Front Office, Sales or Rooms Operations, preferably within a luxury or high-volume hotel environment.
Minimum two years of leadership experience, with previous Reservations management experience strongly preferred.
Strong knowledge of hotel inventory management, market segments, rate structures, group reservations and contractual agreements.
Experience with Opera Cloud Property Management System; knowledge of ALL RESA, Passkey/GroupMAX or similar systems is an asset.
Demonstrated ability to develop operational standards, quality assurance processes and performance controls.
Exceptional organizational, analytical and problem-solving skills with strong attention to detail.
Excellent written and verbal communication skills, with a commitment to personalized guest service and effective service recovery.
Proven ability to lead, coach and develop colleagues while driving engagement, accountability and operational improvement.
Strong commercial awareness and ability to collaborate effectively across Revenue Management, Sales and hotel operations.
Proficiency in Microsoft Office, particularly Word and Excel.
Professional presentation, adaptability and the ability to manage competing priorities in a fast-paced luxury hotel environment.
Flexibility to work varied shifts, weekends and holidays based on operational needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Accommodations will be discussed during the interivew and the duration.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Reservations Experience Manager leads the pre-arrival guest experience and oversees reservation accuracy, inventory coordination, and departmental performance. This role collaborates with various hotel departments to ensure seamless guest handovers and drives commercial performance through effective leadership and operational excellence.

Requirements

Candidates must have at least three years of experience in hotel reservations, front office, or rooms operations, with a minimum of two years in a leadership role. Proficiency in hotel management systems like Opera Cloud and strong analytical and communication skills are essential for this position.

Skills

Hotel management
Reservations management
Opera Cloud
Inventory management
Guest experience
Leadership
Revenue management
Quality assurance
Staffing
Performance management
Communication
Problem-solving
Strategic planning
Group reservations
Service recovery

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts
Mountain Explorer Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Fairmont
Opera Cloud
ALL RESA
Passkey
GroupMAX
Inventory Management
Revenue Management
Rooms Division
Guest Services
Luxury Hotel
Performance Indicators
SOP Development
Staff Scheduling
Payroll
Labour Forecasting
Quality Audits
Service Recovery
Commercial Performance
Microsoft Office
Word
Excel
Front Office
Sales
Conference Services
VIP Services
Concierge
Royal Service
Market Segments

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Jobs in Canada