Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 7 mins ago
TL
Youth Care Practitioner ILS- Thompson
The Link: Youth and Family Supports
Thompson, MB
- Full-time
Must have knowledge, experience and understanding of Indigenous culture and traditions
Added 7 mins ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
…and external partners to bring new solutions to market and support the evolution of existing…
Added 7 mins ago
M
Building Manager (Live in) - Multi-Residential
Morguard
ON · York, ON
- Full-time
…to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Morguard is the preferred landlord of…
Added 7 mins ago
ZA
Sales Consultant - Woodbridge Toyota - 25140
Zanchin Automotive Group
Vaughan, ON
- Full-time
1 to 3 years proven experience as successful sales professional; automotive and/or dealership experience preferred
Added 7 mins ago
I
Manager, Revenue Operations
illumin
Toronto, ON · Greater Toronto Area, Canada
- $130,000 to $150,000 CAD / year
- Full-time
This is an existing hybrid opportunity, working three days per week on-site in our downtown Toronto office
Added 7 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
This position plays an important role in ensuring the efficient receipt, distribution, purchasing, and inventory management of supplies that support the delivery of exceptional patient care.
Added 7 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…the Manager delivers financial and operational insights that support organizational performance, resource stewardship, and evidence-based decision-making. The role also strengthens…
Added 7 mins ago
MS
Legal Assistant
Minted Search Group
Toronto, ON
- Full-time
…Litigation. The successful candidate will work closely with a professional team of Lawyers and will be responsible for a wide array of legal administrative tasks and administrative…
Added 8 mins ago
MN
Executive Assistant to Chief Executive Officer
MM NOVA TECH LTD
Vaughan, ON
- Full-time
…Executive Assistant to the CEO who can provide executive-level support while also contributing to the company's day-to-day operations and organisational…
Added 8 mins ago
M
Regional Maintenance Associate - Multi-Residential
Morguard
Brampton, ON
- Full-time
Must have a valid driver's license and access to a vehicle at all times
Added 8 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Production Systems Technology Service Specialist I
Added 8 mins ago
MM
Agent·e de promotion et de communication / Outreach and Communications Officer
McCall MacBain Scholars
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The McCall MacBain Scholarships at McGill is seeking a highly driven professional to join the team as Outreach and Communications Officer.
Added 8 mins ago
LH
Job Title Coordinator
Lookout Housing + Health Society
Vancouver, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 8 mins ago
NL
System Support Specialist
Nanaimo Ladysmith Public Schools - School District 68
Nanaimo, BC
- Full-time
Additionally, the successful incumbent must have a valid BC Driver’s license
Added 8 mins ago
FF
Seasonal Associate - Famous Footwear
Famous Footwear
Rocky View No 44, AB · Rocky View County, AB
- Temporary
…and seek feedback to improve your skillset and further your professional…
Added 8 mins ago
SQ
Director, Accounting & Controls
Sunlife Québec
Montreal, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 8 mins ago
EE
Administrative Assistant, Empire Envelope
Empire Envelope
Calgary, AB
- Full-time
A professional and collaborative work environment.
Added 8 mins ago
RD
Senior Manager, Pharmacy Operations
Royal Drugs
Hamilton, ON
- $100,000 to $150,000 CAD / year
- Full-time
…success of the pharmacy operations by providing leadership and support to the pharmacy team, specifically all aspects of sterile and non-sterile dispensing for client groups (e.g. OHAH).…
Added 8 mins ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Production Systems Technology Service Specialist I
Added 8 mins ago
S
Software Asset Manager(SAM) & Licensing Analyst
Scalian
Montreal, QC
- Full-time
At Scalian, people are at the heart of our priorities. By joining us, you will have the opportunity to achieve your professional goals in a collaborative and supportive environment.
Added 8 mins ago
GC
Certified Public Accountant - Financial Management
Groupe Carreaux Céragrès Inc - Ceragres Tile Group Inc
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…and technical products such as ventilated cladding and pool systems. The company is recognized for seeking bold, avant-garde products worldwide and delivering a comprehensive, specialized…
Added 8 mins ago
BU
YOUTH DRUG STABILIZATION WORKER - Competition # YDSW 26-11
Brandon University
Winnipeg, MB
- Full-time
Our ideal team member is passionate about making a difference and is committed to empowering the young people we support. If you join our team, you can expect a challenging, rewarding and…
Added 8 mins ago
TB
Operations Administrator
The Berkeley
Halifax, NS
- Full-time
…functions of the business. The Operations Administrator is the support for our management team in the execution of these responsibilities. In this role, you are responsible for assisting…
Added 8 mins ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Calgary, AB
- Full-time
Accurately enter and maintain appropriate data within the applicable systems
Added 8 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Assist in prescription preparation to company's standards and professional services

AccorHotel

Reservations Experience Manager

Banff, AB, Canada

Competitive Salary: $78,000 gross annually, based on previous experience & education · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: Competitive Salary: $78,000 gross annually, based on previous experience & education
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.

Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized guest experience from initial inquiry through arrival.

As a Department Head within the Rooms Division, this role oversees reservation accuracy, guest communication standards, contractual agreements, operational turnovers, inventory coordination and departmental performance. Working closely with Revenue Management, Sales, Conference Services and hotel operations, the Reservations Experience Manager ensures guest expectations are understood, accurately communicated and effectively delivered while driving colleague development and commercial performance.

Competitive Salary: $78,000 gross annually, based on previous experience & education

Job Duties Include:

Pre-Arrival Experience & Guest Communication

Lead the delivery of a personalized reservation and pre-arrival experience, proactively addressing guest preferences, special requests and expectations.
Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.
Resolve escalated reservation-related guest concerns, ensuring appropriate service recovery and timely follow-up.

Reservation Accuracy & Quality Assurance

Oversee reservation setup across Group, FIT, Leisure and other market segments, ensuring accuracy of rates, room types, packages, inclusions, billing instructions and reservation conditions.
Establish reservation standards, verification procedures and regular quality audits, addressing recurring errors through corrective actions, coaching and process improvements.
Serve as the departmental subject-matter expert for reservation systems, market segments, room products, rates and policies, including Opera Cloud, ALL RESA and Passkey/GroupMAX.

Agreements, Group Reservations & Operational Turnovers

Oversee the accurate and timely setup of group agreements, negotiated rates, packages and wholesale arrangements, ensuring contractual terms are correctly reflected in reservation systems.
Establish verification controls for agreement setup, amendments and group reservation details to prevent discrepancies and operational challenges.
Ensure group turnovers and operational handovers are complete, accurate and delivered within established deadlines.
Partner with Sales, Conference Services, Revenue Management and Front Office to resolve outstanding requirements and ensure operational readiness before guest arrival.

Inventory Management & Commercial Performance

Oversee guestroom inventory coordination and room allocation, proactively identifying inventory challenges, room-type discrepancies and oversold dates.
Partner with Revenue Management and Front Office to implement inventory solutions, reversals and guest relocations while balancing commercial objectives and guest experience.
Collaborate with Sales, Revenue Management, Marketing and Operations to support the accurate execution of rates, packages, promotions and commercial initiatives.
Drive reservation conversion, upselling opportunities and revenue performance while maintaining strong relationships with group organizers, tour operators, wholesale partners and key stakeholders.

Department Leadership & Operational Excellence

Lead departmental operations, including staffing, scheduling, payroll and labour forecasting, ensuring resources align with business volumes and operational needs.
Oversee recruitment, onboarding, training, performance management and colleague development, fostering accountability and succession opportunities.
Establish and monitor departmental performance indicators, including reservation accuracy, response times, communication quality, agreement execution and turnover compliance.
Develop and maintain departmental SOPs, training resources and operational controls to improve efficiency, consistency and service delivery.
Champion colleague engagement, recognition programs and departmental action planning to build an inclusive, high-performing team culture.
Maintain effective departmental communication through daily briefings, leadership meetings and consistent sharing of operational priorities.
Provide operational and leadership support during periods of high demand and support broader Rooms Division operations as required.
Perform other duties as assigned.

Qualifications

Minimum three years of experience in hotel Reservations, Front Office, Sales or Rooms Operations, preferably within a luxury or high-volume hotel environment.
Minimum two years of leadership experience, with previous Reservations management experience strongly preferred.
Strong knowledge of hotel inventory management, market segments, rate structures, group reservations and contractual agreements.
Experience with Opera Cloud Property Management System; knowledge of ALL RESA, Passkey/GroupMAX or similar systems is an asset.
Demonstrated ability to develop operational standards, quality assurance processes and performance controls.
Exceptional organizational, analytical and problem-solving skills with strong attention to detail.
Excellent written and verbal communication skills, with a commitment to personalized guest service and effective service recovery.
Proven ability to lead, coach and develop colleagues while driving engagement, accountability and operational improvement.
Strong commercial awareness and ability to collaborate effectively across Revenue Management, Sales and hotel operations.
Proficiency in Microsoft Office, particularly Word and Excel.
Professional presentation, adaptability and the ability to manage competing priorities in a fast-paced luxury hotel environment.
Flexibility to work varied shifts, weekends and holidays based on operational needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Accommodations will be discussed during the interivew and the duration.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Reservations Experience Manager leads the pre-arrival guest experience and oversees reservation accuracy, inventory coordination, and departmental performance. This role collaborates with various hotel departments to ensure seamless guest handovers and drives commercial performance through effective leadership and operational excellence.

Requirements

Candidates must have at least three years of experience in hotel reservations, front office, or rooms operations, with a minimum of two years in a leadership role. Proficiency in hotel management systems like Opera Cloud and strong analytical and communication skills are essential for this position.

Skills

Hotel management
Reservations management
Opera Cloud
Inventory management
Guest experience
Leadership
Revenue management
Quality assurance
Staffing
Performance management
Communication
Problem-solving
Strategic planning
Group reservations
Service recovery

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts
Mountain Explorer Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Fairmont
Opera Cloud
ALL RESA
Passkey
GroupMAX
Inventory Management
Revenue Management
Rooms Division
Guest Services
Luxury Hotel
Performance Indicators
SOP Development
Staff Scheduling
Payroll
Labour Forecasting
Quality Audits
Service Recovery
Commercial Performance
Microsoft Office
Word
Excel
Front Office
Sales
Conference Services
VIP Services
Concierge
Royal Service
Market Segments

Report this job

Work requirements

Jobs in Canada