Jobs in Canada

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Added 8 hours ago
MT
Family Nurse Practitioner
MediFlex Talent Solutions
Toronto, ON
- Full-time
Flexible Schedule: Choose 3, 4, or 5 days per week · You must have:
Added 1 day ago
FH
Reservations Experience Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.
Added 1 day ago
FS
Assistant Guest Experience Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
This position reports to the Guest Experience Manager, is on a rotating shift basis, and On-job training will be provided
Added 1 day ago
DG
AI Data Lead
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As an AI Data Lead your responsibilities will include:
Added 1 day ago
F
Senior Property Manager
Fitzrovia
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Recruit, coach and lead the full on-site team, including leasing, customer service, concierge, maintenance and management personnel, ensuring Fitzrovia policies and procedures are followed.
Added 1 day ago
Director, Strategic Alliances (Travel Management Companies)
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Montreal, QC
…consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in…
Added 1 day ago
Security Supervisor
GardaWorld
Toronto, ON · North York, Onta
Your strength in supervision lies in your ability to mobilize a team, build trust, and encourage collaboration. If you know how to rally people around common goals, this position is for you.
Added 1 day ago
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Reservations Experience Manager
AccorHotel
Banff, AB
- Full-time
We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.
Added 2 days ago
OS
Concierge
Opensity Solutions
Toronto, ON · Greater Toronto Area, Canada
- Up to $26 CAD / hour
- Full-time
As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of…
Added 2 days ago
KS
Concierge
K2 Services
Toronto, ON · BMO TORONTO
- Up to $26 CAD / hour
- Full-time
As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of…
Added 2 days ago
G
Area Response Lead (Mobile) - FT (Vancouver)
GardaWorld
Vancouver, BC
- Full-time
Looking for a career that combines responsibility, independence, and excitement? Join our team as an Area Response Lead (Mobile Security Guard) and become a trusted security professional…
Added 2 days ago
SS
Concierge BC
Sunrise Senior Living
North Vancouver, BC · Sunrise at Lonsdale Square
- Part-time
Front Desk Concierge – Lead Hospitality with Purpose
Added 2 days ago
TO
Host/Hostess
The ONE Group Hospitality
Toronto, ON
- $17.95 to $20 CAD / hour
- Full-time
- Part-time
Assist with concierge outreach and brand representation at off-site events
Added 2 days ago
Commercial Night Shift Supervisor
GardaWorld
Calgary, AB
Permanent positions: Night Shift Supervisor on a Sunday - Tuesday Alt Wed
Added 2 days ago
Security Supervisor - Fulfillment Centre
GardaWorld
Hamilton, ON · Mount Hope, ON
First aid certification required
Added 2 days ago
CC
AI Product and Delivery Manager
Centennial College
Toronto, ON · Scarborough, ON
- $100,363 to $131,604 CAD / year
- Full-time
…and deployed - working with a multidisciplinary engineering team, institutional leaders, and technology partners to move ideas from concept to…
Added 2 days ago
Area Response Lead (Mobile) - FT (Vancouver)
GardaWorld
Vancouver, BC
Looking for a career that combines responsibility, independence, and excitement? Join our team as an Area Response Lead (Mobile Security Guard) and become a trusted security professional…
Added 2 days ago
SS
Front Desk Receptionist
Sunrise Senior Living
Richmond Hill, ON · Sunrise of Richmond Hill
- Part-time
Front Desk Concierge – Lead Hospitality with Purpose
Added 4 days ago
GC
Director of Customer Success
GRC Concierge
Ottawa, ON
- Full-time
As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.
Added 5 days ago
Concierge Security Supervisor (FT) - Vancouver
GardaWorld
Vancouver, BC
Lead a team of on-site concierge security guards
Added 5 days ago
DG
Manager, Talent Attraction [Campus]
Doane Grant Thornton LLP
Toronto, ON
- Full-time
Lead, coach and develop a national team of campus recruitment professionals, creating clear priorities and enabling strong, consistent delivery across Canada.
Added 5 days ago
FS
Night Manager
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 5 days ago
DG
Manager, Transactions
Doane Grant Thornton LLP
Kelowna, BC
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 5 days ago
DG
Senior Manager, Privately Held Business Group
Doane Grant Thornton LLP
Lethbridge, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 5 days ago
DG
Senior Manager, Privately Held Business Group
Doane Grant Thornton LLP
AB · Edmonton, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week

AccorHotel

Reservations Experience Manager

Banff, AB, Canada

Competitive Salary: $78,000 gross annually, based on previous experience & education · Full-time

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Job details

Pay: Competitive Salary: $78,000 gross annually, based on previous experience & education
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly motivated, organized and guest-focused hospitality leader to lead our Room Reservations team at the Castle in the Rockies.

Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized guest experience from initial inquiry through arrival.

As a Department Head within the Rooms Division, this role oversees reservation accuracy, guest communication standards, contractual agreements, operational turnovers, inventory coordination and departmental performance. Working closely with Revenue Management, Sales, Conference Services and hotel operations, the Reservations Experience Manager ensures guest expectations are understood, accurately communicated and effectively delivered while driving colleague development and commercial performance.

Competitive Salary: $78,000 gross annually, based on previous experience & education

Job Duties Include:

Pre-Arrival Experience & Guest Communication

Lead the delivery of a personalized reservation and pre-arrival experience, proactively addressing guest preferences, special requests and expectations.
Establish standards for professional, accurate and personalized guest correspondence that reflect Fairmont's luxury service standards.
Ensure all guest and partner inquiries receive a meaningful response within 24 hours through effective inbox management, performance monitoring and escalation procedures.
Ensure guest preferences, special occasions, loyalty recognition and individual requirements are accurately documented and communicated to relevant operational teams.
Collaborate with Front Office, Fairmont Gold, VIP Services, Concierge and Royal Service to ensure arrival readiness and seamless guest handovers.
Resolve escalated reservation-related guest concerns, ensuring appropriate service recovery and timely follow-up.

Reservation Accuracy & Quality Assurance

Oversee reservation setup across Group, FIT, Leisure and other market segments, ensuring accuracy of rates, room types, packages, inclusions, billing instructions and reservation conditions.
Establish reservation standards, verification procedures and regular quality audits, addressing recurring errors through corrective actions, coaching and process improvements.
Serve as the departmental subject-matter expert for reservation systems, market segments, room products, rates and policies, including Opera Cloud, ALL RESA and Passkey/GroupMAX.

Agreements, Group Reservations & Operational Turnovers

Oversee the accurate and timely setup of group agreements, negotiated rates, packages and wholesale arrangements, ensuring contractual terms are correctly reflected in reservation systems.
Establish verification controls for agreement setup, amendments and group reservation details to prevent discrepancies and operational challenges.
Ensure group turnovers and operational handovers are complete, accurate and delivered within established deadlines.
Partner with Sales, Conference Services, Revenue Management and Front Office to resolve outstanding requirements and ensure operational readiness before guest arrival.

Inventory Management & Commercial Performance

Oversee guestroom inventory coordination and room allocation, proactively identifying inventory challenges, room-type discrepancies and oversold dates.
Partner with Revenue Management and Front Office to implement inventory solutions, reversals and guest relocations while balancing commercial objectives and guest experience.
Collaborate with Sales, Revenue Management, Marketing and Operations to support the accurate execution of rates, packages, promotions and commercial initiatives.
Drive reservation conversion, upselling opportunities and revenue performance while maintaining strong relationships with group organizers, tour operators, wholesale partners and key stakeholders.

Department Leadership & Operational Excellence

Lead departmental operations, including staffing, scheduling, payroll and labour forecasting, ensuring resources align with business volumes and operational needs.
Oversee recruitment, onboarding, training, performance management and colleague development, fostering accountability and succession opportunities.
Establish and monitor departmental performance indicators, including reservation accuracy, response times, communication quality, agreement execution and turnover compliance.
Develop and maintain departmental SOPs, training resources and operational controls to improve efficiency, consistency and service delivery.
Champion colleague engagement, recognition programs and departmental action planning to build an inclusive, high-performing team culture.
Maintain effective departmental communication through daily briefings, leadership meetings and consistent sharing of operational priorities.
Provide operational and leadership support during periods of high demand and support broader Rooms Division operations as required.
Perform other duties as assigned.

Qualifications

Minimum three years of experience in hotel Reservations, Front Office, Sales or Rooms Operations, preferably within a luxury or high-volume hotel environment.
Minimum two years of leadership experience, with previous Reservations management experience strongly preferred.
Strong knowledge of hotel inventory management, market segments, rate structures, group reservations and contractual agreements.
Experience with Opera Cloud Property Management System; knowledge of ALL RESA, Passkey/GroupMAX or similar systems is an asset.
Demonstrated ability to develop operational standards, quality assurance processes and performance controls.
Exceptional organizational, analytical and problem-solving skills with strong attention to detail.
Excellent written and verbal communication skills, with a commitment to personalized guest service and effective service recovery.
Proven ability to lead, coach and develop colleagues while driving engagement, accountability and operational improvement.
Strong commercial awareness and ability to collaborate effectively across Revenue Management, Sales and hotel operations.
Proficiency in Microsoft Office, particularly Word and Excel.
Professional presentation, adaptability and the ability to manage competing priorities in a fast-paced luxury hotel environment.
Flexibility to work varied shifts, weekends and holidays based on operational needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Accommodations will be discussed during the interivew and the duration.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Reservations Experience Manager leads the pre-arrival guest experience and oversees reservation accuracy, inventory coordination, and departmental performance. This role collaborates with various hotel departments to ensure seamless guest handovers and drives commercial performance through effective leadership and operational excellence.

Requirements

Candidates must have at least three years of experience in hotel reservations, front office, or rooms operations, with a minimum of two years in a leadership role. Proficiency in hotel management systems like Opera Cloud and strong analytical and communication skills are essential for this position.

Skills

Hotel management
Reservations management
Opera Cloud
Inventory management
Guest experience
Leadership
Revenue management
Quality assurance
Staffing
Performance management
Communication
Problem-solving
Strategic planning
Group reservations
Service recovery

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts
Mountain Explorer Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Hospitality
Fairmont
Opera Cloud
ALL RESA
Passkey
GroupMAX
Inventory Management
Revenue Management
Rooms Division
Guest Services
Luxury Hotel
Performance Indicators
SOP Development
Staff Scheduling
Payroll
Labour Forecasting
Quality Audits
Service Recovery
Commercial Performance
Microsoft Office
Word
Excel
Front Office
Sales
Conference Services
VIP Services
Concierge
Royal Service
Market Segments

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Jobs in Canada