Find work in Canada.

324,351 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 hours ago
Communications Assistant
Manufacturing Job Site
Thunder Bay, ON
Internship
Under the direct supervision of the Director – Communications & Government Relations, the Communications Assistant is responsible for supporting communications activities, events and…
Added 4 hours ago
PHYT-Physiotherapist
Lifemark Health Group
Bratt's Lake No. 129, SK
Temporary
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 4 hours ago
Physiotherapist
Lifemark Health Group
London, ON
$36.92 to $54.14 CAD / hour
Contract
Step 2: Meet Our Leadership: Next, you’ll have a video or in-person interview with a Staffing Manager Regional Director.
Added 5 hours ago
Assistant Store Manager I
Coach
Mirabel, QC
Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 5 hours ago
Early Childhood Assistant (PT 3 Months Contract - Windermere)
Child Development Institute
Windermere, ON
Part-time
…work in a team teaching environment under the direction of ELC Director and the Registered Early Childhood…
Added 5 hours ago
Early Childhood Assistant (PT 9 Months Contract - Fraser Mustard)
Child Development Institute
Toronto, ON
Part-time
…work in a team teaching environment under the direction of ELC Director and the Registered Early Childhood…
Added 5 hours ago
Early Childhood Assistant(FT Perm - Wellesley)
Child Development Institute
ON
Full-time
The CDI, Wellesley Early Learning Centre, is seeking a knowledgeable and competent Permanent Full-time Early Childhood Assistant to join the Early Years Childcare Services team. The…
Added 5 hours ago
Early Childhood Assistant (FT 3 Months Contract - Windermere)
Child Development Institute
Windermere, ON
Full-time
…work in a team teaching environment under the direction of ELC Director and the Registered Early Childhood…
Added 6 hours ago
Director, Economic Development
destinationone Consulting
BC · Port Coquitlam South, British Columbia
KIRAH Executive Search & Leadership Advisory has partnered with kʷikʷəƛ̓əm First Nation Enterprises (KFNE) to lead the search for its next Director, Economic Development.
Added 7 hours ago
Clinic Manager
Skin Vitality Medical Clinic
Barrie, ON
$55,000 to $60,000 CAD / year
Full-time
…fast-paced work environment. Acting under the supervision of the Director of Operations/Assistant Director of Operations, the Clinic Manager is responsible for overseeing the daily…
Added 8 hours ago
Front Desk Manager
Park Hyatt
Toronto, ON
Full-time
Work with the Director of Rooms to develop the department budget and control labour and operating expenses.
Added 8 hours ago
Registered Nurse - AgeCare Woodhaven
AgeCare
Markham, ON · AgeCare Woodhaven
Full-time
…communicates difficulties in processing physician orders to the Director of Care/Assistant Director of…
Added 8 hours ago
Executive Assistant
ProxyLink
Toronto, ON
$35 to $38 CAD / hour
Full-time
ProxyLink is currently supporting a leading national organization in the search for an exceptional Executive Assistant to support its National Executive Director and senior leadership team.
Added 8 hours ago
Assistant Head of School, Director of Upper School
St. Andrew's College of Arts, Science and Commerce
Aurora, ON
Full-time
We invite applications for a leadership opportunity at St. Anne's School in the role of Assistant Head of School, Director of Upper School, reporting to the Head of School. The appointment…
Added 9 hours ago
Assistant Director of Care Temp FT [MQG ADOC 1.00] Queens Garden
AgeCare
Hamilton, ON · Queens Garden
Full-time
The Assistant Director of Care of the Long-Term Care residence works collaboratively with the senior management team to plan, organize, direct, and coordinate resident care activities…
Added 9 hours ago
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
Full-time
Previous experience as Director of Rooms, Executive Assistant Manager Rooms, Hotel Manager, or equivalent senior operational leadership role.
Added 9 hours ago
Marketing Coordinator
Urbandale Corporation
Ottawa, ON
This hands-on role combines marketing coordination with design and production execution. Working closely with the Director, Sales, Marketing & Product Development, Assistant Marketing…
Added 10 hours ago
Directeur principal, Développement des affaires, Croissance du réseau et partenariats stratégiques / Senior Director, Business Development, Network Growth and Strategic Partnerships
McKesson
Montreal, QC
Full-time
Added 10 hours ago
Assistant Director of Care
Trevor Frances Recruitment
Toronto, ON
Full-time
Trevor Frances Recruitment is proud to be partnering with a respected long-term care organization in Toronto in the search for an Assistant Director of Care.
Added 10 hours ago
Supply Classroom Educator
Childventures Early Learning Academy
Toronto, ON
$20.16 to $26.14 CAD / hour
…continuity and high-quality programming. Reporting to the Centre Director (or Team Mentor when assigned), this role supports curriculum delivery, ensures a safe and nurturing learning…
Added 11 hours ago
Personal Support Worker
Sherwood Park Manor
Brockville, ON
$26.33 to $27.73 CAD / hour
Part-time
Reporting to the Director of Care/Assistant Director of Care and working under the supervision and direction of the Registered Nurse and Registered Practical Nurse, the Personal Support…
Added 11 hours ago
Dietary Aid - Casual
Kindera Living
ON · Stoney Creek, ON
Part-time
Or have successfully completed an apprenticeship program in the trade of Cook, Institutional Cook or Assistant Cook under the Apprenticeship and Certification Act, 1998, the Ontario College…
Added 12 hours ago
Resident Care Manager (RCM) - Part Time (PT) - Poseidon Care Centre
Extendicare
Winnipeg, MB · LTC - Poseidon Care Centre
Part-time
Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and…
Added 12 hours ago
Executive Administrative Assistant - Office & Administrative Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
As an Executive Administrative Assistant, the incumbent willl support the Financial Operations Division’s (FOD) operational needs to ensure efficiency and coordination. Under limited…
Added 12 hours ago
Assistant Property and Rental Manager
Armco
Mascouche, QC
Full-time
We are seeking a reliable, organized, and detail-oriented Assistant Property and Rental Manager to join our team. Reporting to the Director of Real Estate, the successful candidate will…

AccorHotel

Reservations Manager (Maternity Coverage)

Banff, AB, Canada

Pay: Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Sep 15, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking experience, effective inventory management, strong colleague engagement and seamless collaboration across the hotel.

Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial opportunities, operational requirements and colleague development. As a Department Head within the Rooms Division, this role serves as a key resource for reservations, guestroom inventory, market segments and reservation systems while partnering closely with Revenue Management, Sales and hotel operations.

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education

Job Duties Include:

Lead the daily operation of the largest in-house Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring consistent service, productivity and operational excellence.
Provide overall leadership for departmental staffing, scheduling, payroll, labour forecasting and colleague development, ensuring resources are effectively aligned with business volumes and operational requirements.
Oversee guestroom inventory management and room allocation, utilizing sales and inventory reporting to proactively identify concerns, manage at-capacity and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and guest relocations.
Partner closely with Sales, Revenue Management, PR, Marketing and Operations to develop and execute packages, rates, promotions and operational processes that support both commercial objectives and the guest experience.
Build and maintain strong relationships with group organizers, Sales Managers, Conference Services Managers, tour and wholesale partners, and other key stakeholders to ensure accurate execution and a seamless reservation and arrival experience.
Serve as the departmental subject-matter resource for reservation systems, processes, market segments, room products, rates and policies, ensuring consistent knowledge, training and execution across the team.
Lead recruitment, onboarding, training, performance management and ongoing development of year-round and seasonal Reservations colleagues and leaders.
Coach and develop the Assistant Reservations Manager, Coordinators and Reservations Agents, establishing clear expectations, accountability and meaningful development and succession opportunities.
Manage escalated guest concerns related to reservations, ensuring timely resolution, appropriate service recovery and effective follow-up through SCORE.
Develop and manage departmental incentive and recognition programs that strengthen colleague engagement while supporting productivity, revenue and commercial objectives.
Champion Employee Engagement Survey initiatives and departmental action planning, fostering an inclusive, accountable and high-performing team culture.
Ensure effective departmental communication through daily briefings, regular department meetings, leadership communication and consistent pass-on of operational priorities.
Monitor departmental performance and key business trends, identifying and implementing process improvements that enhance efficiency, booking accuracy, guest satisfaction and revenue performance.
Provide operational support to the Reservations team during periods of high demand and ensure leadership coverage is aligned with business and guest needs.
Maintain strong working knowledge of Opera Cloud Property Management System, ALL RESA, Passkey/GroupMAX and other applicable reservation and distribution systems and tools.
Perform other duties as assigned. As a Department Head within the Rooms Division, the Reservations Manager may be required to support other Rooms Division operations based on business and operational needs.

Qualifications

Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
Demonstrated experience in guest escalation resolution, service recovery and complaint management.
Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
Must be flexible to work varied shifts, weekends and days off based on business needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Temporary

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The Reservations Manager provides strategic and operational leadership for the Reservations department, overseeing inventory management, booking accuracy, and team performance. This role collaborates with Revenue Management, Sales, and hotel operations to ensure a seamless guest experience and meet commercial objectives.

Requirements

Candidates must have at least two years of experience in Reservations, Sales, or Rooms Operations, along with two years of leadership experience in a high-volume hotel or call center environment. Proficiency in reservation systems like Opera Cloud and strong analytical and communication skills are essential.

Skills

Leadership
Inventory management
Revenue management
Staff scheduling
Performance management
Guest relations
Service recovery
Operational planning
Opera Cloud
ALL RESA
Passkey
GroupMAX
Communication
Problem-solving
Microsoft Word
Microsoft Excel

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Reservations Manager
Hospitality
Rooms Division
Inventory Management
Revenue Management
Opera Cloud
ALL RESA
Passkey
GroupMAX
Staffing
Payroll
Labour Forecasting
Guest Experience
Service Recovery
Performance Management
Employee Engagement
Market Segments
Rate Structures
Operational Excellence
Luxury Hotel

Report this job