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Added 30 mins ago
Coordinator - Investigations & Staff Development
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general direction of the Director of Security Services, the incumbent is responsible for the development and implementation of all training programs required by the Security…
Added 30 mins ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Director Health Services, RN and/or LPN, the Health Care Aide acts as a member of the health care team, assisting with patient care and providing basic…
Added 30 mins ago
Campus Director
MSM Unify
Vancouver, BC
Full-time
The Campus Director leads day-to-day operations at the campus and is accountable for regulatory compliance, academic delivery, student experience, and campus performance. The role serves as…
Added 1 hour ago
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
Full-time
Take a Hike Foundation is seeking a Marketing & Communications Manager to become part of our Development Team. We are looking for a seasoned and skilled marketer and digital media expert to…
Added 2 hours ago
General Pathology
Health Match BC
Kamloops, BC
Full-time
Kamloops offers high-level, specialty medical care including core physician specialties, 24-hour Emergency and Trauma Services, Ambulatory and Outpatient Clinics, and Diagnostic Services.…
Added 2 hours ago
Procurement Specialist
Recycle Track Systems
Richmond, BC
Full-time
…engaged partner haulers to provide waste management and recycling services and track materials from their source to recycling and composting facilities. Our sustainability experts analyze…
Added 2 hours ago
Pediatrics
Health Match BC
Chilliwack, BC
Full-time
Specialist Services: One of the pediatricians does outreach clinics in Hope (50km east of Chilliwack) to serve the large geographical areas served by the hospital. One of the pediatricians…
Added 2 hours ago
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck
Hamilton, ON · Barrie, ON · Kingston, ON · London, ON · Toronto, ON · Kirkland, QC · Pointe-Claire, QC · Montreal, QC · Sherbrooke, QC · Penticton, BC · Edmonton, AB · Calgary, AB
Full-time
…ainsi que des occasions d’affaires liées à nos produits et services en santé…
Added 3 hours ago
Assistant Head Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
…reports to the Program Manager who reports directly to the Site Director. The position is responsible and accountable for providing direction, leadership and organization over the…
Added 3 hours ago
Interim Manager (12 Month Contract)
sephora.com
Brantford, ON
Full-time
…Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that…
Added 3 hours ago
Project Engineering Manager
AtkinsRéalis
Montreal, QC
Full-time
…the Technical Professional Organization (TPO) of Engineering Services Canada. The Project Engineering Manager will play a lead role in the delivery of Engineering Services on large and…
Added 3 hours ago
Clinical Resource Leader (Mental Health Services)
Michael Garron Hospital
Toronto, ON
Full-time
Reporting to the Director of Mental Health & Substance Use, the Mental Health Nurse Educator (Clinical Resource Leader (CRL)) is responsible for ensuring that patient care and services for…
Added 3 hours ago
Keyworker/Addictions Worker
Brandon University
Winnipeg, MB
Full-time
…integrated Therapeutic Community team within Addiction Treatment Services (ATS). Working under the direction of the Assistant Director and Director of Programs, the Keyworker supports…
Added 4 hours ago
PHYT-Physiotherapist
Lifemark Health Group
Regina, SK
Full-time
…truly client-centred medical, physiotherapy, and rehabilitation services that empower individuals to overcome bone, joint, and muscle injuries and reclaim their strength and…
Added 4 hours ago
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
Part-time
Stay current with best practices through continuous learning and professional development.
Added 4 hours ago
Registered Massage Therapist
Lifemark Health Group
Porters Lake, NS
Full-time
Stay current with best practices through continuous learning and professional development.
Added 4 hours ago
Sales Associate III-7
Coach
Richmond, BC
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 4 hours ago
Senior Procurement Specialist, Strategic Supply Management (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
Full-time
This role reporting to the Sr. Director of Procurement focuses on procedural writing, document standardization, and clear operational communication, taking existing documents and creating…
Added 4 hours ago
Senior Java Developer (Kafka/API)
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
Full-time
…Developer with at least 5 years of Java application analysis and development experience. The successful candidate will have strong technical and problem-solving skills and will show…
Added 4 hours ago
Coordinator - Investigations & Staff Development
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Director of Security Services, the incumbent is responsible for the development and implementation of all training programs required by the Security…
Added 4 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Director Health Services, RN and/or LPN, the Health Care Aide acts as a member of the health care team, assisting with patient care and providing basic…
Added 5 hours ago
Sales Support Associate III-2
Coach
Richmond, BC
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 5 hours ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 5 hours ago
Territory Manager, Referral Business Development – Victoria & Nanaimo, BC
Snore MD
Nanaimo, BC
Full-time
You’ll work closely with our Director of Business Development, own your territory, and be the face of Snore MD in medical offices across Vancouver Island.
Added 5 hours ago
Agile Delivery Lead
Sanofi
Toronto, ON
Full-time
…data-driven thinking, and empower teams as a coach rather than a director. You use AI tools responsibly as aids to enhance your work, not replacements for critical thinking. If continuous…

AccorHotel

Reservations Manager (Maternity Coverage)

Banff, AB, Canada

Pay: Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Sep 15, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking experience, effective inventory management, strong colleague engagement and seamless collaboration across the hotel.

Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial opportunities, operational requirements and colleague development. As a Department Head within the Rooms Division, this role serves as a key resource for reservations, guestroom inventory, market segments and reservation systems while partnering closely with Revenue Management, Sales and hotel operations.

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education

Job Duties Include:

Lead the daily operation of the largest in-house Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring consistent service, productivity and operational excellence.
Provide overall leadership for departmental staffing, scheduling, payroll, labour forecasting and colleague development, ensuring resources are effectively aligned with business volumes and operational requirements.
Oversee guestroom inventory management and room allocation, utilizing sales and inventory reporting to proactively identify concerns, manage at-capacity and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and guest relocations.
Partner closely with Sales, Revenue Management, PR, Marketing and Operations to develop and execute packages, rates, promotions and operational processes that support both commercial objectives and the guest experience.
Build and maintain strong relationships with group organizers, Sales Managers, Conference Services Managers, tour and wholesale partners, and other key stakeholders to ensure accurate execution and a seamless reservation and arrival experience.
Serve as the departmental subject-matter resource for reservation systems, processes, market segments, room products, rates and policies, ensuring consistent knowledge, training and execution across the team.
Lead recruitment, onboarding, training, performance management and ongoing development of year-round and seasonal Reservations colleagues and leaders.
Coach and develop the Assistant Reservations Manager, Coordinators and Reservations Agents, establishing clear expectations, accountability and meaningful development and succession opportunities.
Manage escalated guest concerns related to reservations, ensuring timely resolution, appropriate service recovery and effective follow-up through SCORE.
Develop and manage departmental incentive and recognition programs that strengthen colleague engagement while supporting productivity, revenue and commercial objectives.
Champion Employee Engagement Survey initiatives and departmental action planning, fostering an inclusive, accountable and high-performing team culture.
Ensure effective departmental communication through daily briefings, regular department meetings, leadership communication and consistent pass-on of operational priorities.
Monitor departmental performance and key business trends, identifying and implementing process improvements that enhance efficiency, booking accuracy, guest satisfaction and revenue performance.
Provide operational support to the Reservations team during periods of high demand and ensure leadership coverage is aligned with business and guest needs.
Maintain strong working knowledge of Opera Cloud Property Management System, ALL RESA, Passkey/GroupMAX and other applicable reservation and distribution systems and tools.
Perform other duties as assigned. As a Department Head within the Rooms Division, the Reservations Manager may be required to support other Rooms Division operations based on business and operational needs.

Qualifications

Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
Demonstrated experience in guest escalation resolution, service recovery and complaint management.
Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
Must be flexible to work varied shifts, weekends and days off based on business needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Temporary

Job Schedule: Full-Time

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More about this job

Responsibilities

The Reservations Manager provides strategic and operational leadership for the Reservations department, overseeing inventory management, booking accuracy, and team performance. This role collaborates with Revenue Management, Sales, and hotel operations to ensure a seamless guest experience and meet commercial objectives.

Requirements

Candidates must have at least two years of experience in Reservations, Sales, or Rooms Operations, along with two years of leadership experience in a high-volume hotel or call center environment. Proficiency in reservation systems like Opera Cloud and strong analytical and communication skills are essential.

Skills

Leadership
Inventory management
Revenue management
Staff scheduling
Performance management
Guest relations
Service recovery
Operational planning
Opera Cloud
ALL RESA
Passkey
GroupMAX
Communication
Problem-solving
Microsoft Word
Microsoft Excel

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Reservations Manager
Hospitality
Rooms Division
Inventory Management
Revenue Management
Opera Cloud
ALL RESA
Passkey
GroupMAX
Staffing
Payroll
Labour Forecasting
Guest Experience
Service Recovery
Performance Management
Employee Engagement
Market Segments
Rate Structures
Operational Excellence
Luxury Hotel

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