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Added 4 mins ago
Group Sales Manager
Hotel Arts Group
Calgary, AB
Full-time
This is a full-time position with a competitive salary and eligibility for bonuses upon achieving sales targets.
Added 5 mins ago
Manager, Fulfillment (TBS)
Brewers Retail Inc
Bolton, ON
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 5 mins ago
Logistics Coordinator
March Networks
Ottawa, ON
Full-time
…receiving, customs and carrier work to get shipments delivered on time, compliantly and at a reasonable cost, and works closely with carriers, freight forwarders, customs brokers, 3PLs and…
Added 5 mins ago
Sr. R&D Manager
KIK Consumer Products
Montreal, QC
Full-time
Reporting directly to the General Manager (Canada), the incumbent is responsible for overseeing R&D activities - specifically product development for the Canadian and North American markets…
Added 5 mins ago
Assistant Manager - BOSS Store, Fairview
HUGO BOSS Canada, Inc.
Toronto, ON
Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 5 mins ago
Assistant Store Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 5 mins ago
Store Manager - BOSS Outlet, Ottowa
HUGO BOSS Canada, Inc.
Ottawa, ON
Other
Achieve positive results in top line sales, profit and loss management and inventory control.
Added 5 mins ago
Assistant Manager - BOSS Store, Guildford
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
…we believe our equitable work environment helps unleash your full potential and inspires you to…
Added 5 mins ago
Assistant Store Manager - BOSS Outlet, Halton Hills
HUGO BOSS Canada, Inc.
Halton Hills, ON
Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 18 mins ago
Sales Manager
NAPA CMAX
Moncton, NB
Full-time
This is a regular full-time position and is located in the Atlantic Region.
Added 18 mins ago
Project Manager
Intero Integrity
Calgary, AB
Full-time
Calgary, Alberta, Canada| Full-time, permanent |On-site
Added 18 mins ago
Client Service & Office Manager
Insinc Promotions
Mississauga, ON
Full-time
Role Description The Customer Service & Office Manager is a full-time, on-site role based in Mississauga, ON, responsible for overseeing daily customer service operations and office…
Added 20 mins ago
Store Manager - BOSS Store, Chinook
HUGO BOSS Canada, Inc.
Calgary, AB
Other
Achieve positive results in top line sales, profit and loss management and inventory control.
Added 20 mins ago
Financial Service Representative - LendDirect Office 1576
LendDirect
Toronto, ON · Scarborough, ON
Full-time
…provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge,…
Added 20 mins ago
Resident Services Coordinator
Hazelview Properties
Toronto, ON
Full-time
…works closely with the Administrative Coordinator, Facilities Manager, and Senior PM to resolve tenant issues quickly and…
Added 20 mins ago
Management Trainee
Enterprise Holdings
New Minas, NS
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 20 mins ago
Retail Shift Leader
Canna Cabana
Toronto, ON · Parliament, Toronto, ON
$19 to $21 CAD / hour
Part-time
Canna Cabana is actively seeking Part-Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and…
Added 20 mins ago
Retail Shift Leader
Canna Cabana
Calgary, AB · Marlborough, Calgary, AB
Full-time
Canna Cabana is actively seeking Full Time Shift Leaders at 36th Street NE Marlborough, Calgary, Alberta who are knowledgeable, responsible, hardworking, dedicated, and mature individuals…
Added 20 mins ago
Financial Service Representative - LendDirect Office 1576
Attain Finance
Toronto, ON · Scarborough, ON
Full-time
…provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge,…
Added 34 mins ago
Senior Financial Analyst
Clarity Recruitment
Markham, ON
$50 to $55 CAD / hour
Contract
…for a high-visibility planning cycle, reporting to the Sr. Manager, FP&A. In this role, you’ll own a designated product portfolio through the delivery of the 2027 budget and five-year…
Added 34 mins ago
Logistics Coordinator
March Networks
Ottawa, ON
Full-time
…receiving, customs and carrier work to get shipments delivered on time, compliantly and at a reasonable cost, and works closely with carriers, freight forwarders, customs brokers, 3PLs and…
Added 34 mins ago
Sales Manager
Luce Health Partners
Brampton, ON
Full-time
We are looking for a Sales Manager to drive our growth across the GTA. This is a hands-on role combining business development with marketing: your first priority is winning staffing…
Added 35 mins ago
Retail Assistant Store Manager
Mister Safety Shoes
Windsor, ON
Full-time
A Retail Assistant Store Manager at Mister Safety Shoes holds an important role in the seamless operation of our stores. You will be supporting the Retail Store Manager in driving sales and…
Added 35 mins ago
QC - SALES LEAD - FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 1 hour ago
Part-Time Manager
Claire's
St. John's, NL
$16 to $17 USD / hour
Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.

AccorHotel

Reservations Manager (Maternity Coverage)

Banff, AB, Canada

Pay: Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Sep 15, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking experience, effective inventory management, strong colleague engagement and seamless collaboration across the hotel.

Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial opportunities, operational requirements and colleague development. As a Department Head within the Rooms Division, this role serves as a key resource for reservations, guestroom inventory, market segments and reservation systems while partnering closely with Revenue Management, Sales and hotel operations.

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education

Job Duties Include:

Lead the daily operation of the largest in-house Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring consistent service, productivity and operational excellence.
Provide overall leadership for departmental staffing, scheduling, payroll, labour forecasting and colleague development, ensuring resources are effectively aligned with business volumes and operational requirements.
Oversee guestroom inventory management and room allocation, utilizing sales and inventory reporting to proactively identify concerns, manage at-capacity and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and guest relocations.
Partner closely with Sales, Revenue Management, PR, Marketing and Operations to develop and execute packages, rates, promotions and operational processes that support both commercial objectives and the guest experience.
Build and maintain strong relationships with group organizers, Sales Managers, Conference Services Managers, tour and wholesale partners, and other key stakeholders to ensure accurate execution and a seamless reservation and arrival experience.
Serve as the departmental subject-matter resource for reservation systems, processes, market segments, room products, rates and policies, ensuring consistent knowledge, training and execution across the team.
Lead recruitment, onboarding, training, performance management and ongoing development of year-round and seasonal Reservations colleagues and leaders.
Coach and develop the Assistant Reservations Manager, Coordinators and Reservations Agents, establishing clear expectations, accountability and meaningful development and succession opportunities.
Manage escalated guest concerns related to reservations, ensuring timely resolution, appropriate service recovery and effective follow-up through SCORE.
Develop and manage departmental incentive and recognition programs that strengthen colleague engagement while supporting productivity, revenue and commercial objectives.
Champion Employee Engagement Survey initiatives and departmental action planning, fostering an inclusive, accountable and high-performing team culture.
Ensure effective departmental communication through daily briefings, regular department meetings, leadership communication and consistent pass-on of operational priorities.
Monitor departmental performance and key business trends, identifying and implementing process improvements that enhance efficiency, booking accuracy, guest satisfaction and revenue performance.
Provide operational support to the Reservations team during periods of high demand and ensure leadership coverage is aligned with business and guest needs.
Maintain strong working knowledge of Opera Cloud Property Management System, ALL RESA, Passkey/GroupMAX and other applicable reservation and distribution systems and tools.
Perform other duties as assigned. As a Department Head within the Rooms Division, the Reservations Manager may be required to support other Rooms Division operations based on business and operational needs.

Qualifications

Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
Demonstrated experience in guest escalation resolution, service recovery and complaint management.
Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
Must be flexible to work varied shifts, weekends and days off based on business needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Temporary

Job Schedule: Full-Time

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More about this job

Responsibilities

The Reservations Manager provides strategic and operational leadership for the Reservations department, overseeing inventory management, booking accuracy, and team performance. This role collaborates with Revenue Management, Sales, and hotel operations to ensure a seamless guest experience and meet commercial objectives.

Requirements

Candidates must have at least two years of experience in Reservations, Sales, or Rooms Operations, along with two years of leadership experience in a high-volume hotel or call center environment. Proficiency in reservation systems like Opera Cloud and strong analytical and communication skills are essential.

Skills

Leadership
Inventory management
Revenue management
Staff scheduling
Performance management
Guest relations
Service recovery
Operational planning
Opera Cloud
ALL RESA
Passkey
GroupMAX
Communication
Problem-solving
Microsoft Word
Microsoft Excel

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Reservations Manager
Hospitality
Rooms Division
Inventory Management
Revenue Management
Opera Cloud
ALL RESA
Passkey
GroupMAX
Staffing
Payroll
Labour Forecasting
Guest Experience
Service Recovery
Performance Management
Employee Engagement
Market Segments
Rate Structures
Operational Excellence
Luxury Hotel

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