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Added 6 mins ago
Manager, Transaction Readiness | Gestionnaire, Règlements par transactions (2026-830)
Canada Deposit Insurance Corporation (CDIC) | Société d'assurance-dépôts du Canada (SADC)
Ottawa, ON
Full-time
Leveraging their experience in M&A, restructuring, insolvency, or crisis response, the Manager, Transaction Readiness, helps prepare CDIC for the failure or financial distress of a member…
Added 6 mins ago
63-Key holder | Full Time
Bath Depot
Saint John, NB
Full-time
Added 6 mins ago
Concierge Agent
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
Added 6 mins ago
Senior Process Engineer - Industrial Water/Wastewater
Black & Veatch
Markham, ON
Full-time
Added 6 mins ago
Senior Condominium Manager
FirstService Residential Canada
Toronto, ON
Full-time
The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
Added 6 mins ago
Technical Manager - Papermaking (Canada)
Irving Consumer Products
Toronto, ON
Full-time
Lead technical seminars for operational/process staff
Added 6 mins ago
Client Services Representative
CMB Insurance Brokers
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Attend and participate in Team meetings, general staff meetings and company functions
Added 6 mins ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
Emplo Inc.
Gatineau, QC
Part-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 6 mins ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Effectively communicates with the kitchen, catering coordinate and banquet staff
Added 7 mins ago
Concierge Agent
AccorHotel
Lake Louise, AB
Full-time
Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
Added 7 mins ago
Senior Hydrogeologist
AECOM
Kitchener, ON
$110,000 to $155,000 CAD / year
Full-time
The ideal candidate will report directly to the Hydrogeology Operations Manager and will work collaboratively with other members of the Ontario and Quebec Geosciences (Hydrogeology &…
Added 7 mins ago
FOH Management - Assistant Manager
Northland Properties
Calgary, AB
…but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table…
Added 7 mins ago
Receptionist/Concierge
Chartwell
Guelph, ON
Part-time
· Respond to resident or family member concern and ensure appropriate action is taken within decision-making authority and/or bring to the attention of the General Manager.
Added 7 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Kamsack, SK
Full-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 7 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Kamsack, SK
Full-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 7 mins ago
63-Key holder | Full Time
Bain Dépôt
Saint John, NB
Full-time
Added 22 mins ago
Facilities/Maintenance Tech
First Nations Technical Institute
Deseronto, ON
Contract
In coordination with the Facilities Manager, and assigned tasks, serves as a link between campus visitors, learners, and staff and the facilities team;
Added 22 mins ago
Membership Associate (Part-Time)
YMCA of Hamilton|Burlington|Brantford
ON · Waterdown, ON
Part-time
…provision of excellent customer service to members, participants, staff and…
Added 22 mins ago
Nuclear Medicine Technologist (*** SIGN-ON BONUS ELIGIBLE ***)
WELL Health Diagnostic Centres
Toronto, ON · Scarborough, ON
Full-time
Under direction of the supervisor/clinic manager, assists other staff members when workload is completed.
Added 22 mins ago
Clinic Manager
WELL Health Diagnostic Centres
Toronto, ON · Scarborough, ON
Full-time
WELL Health Diagnostic Centres is looking for a qualified and experienced Clinic Manager. The Clinic Manager will be responsible for overseeing the daily clinic operations, accounting…
Added 22 mins ago
Assistant Store Manager - Peoples Jewellers - Upper Canada Mall
Signet Jewelers
Newmarket, ON · Canada - Upper Canada Mall - Newmarket, ON
Full-time
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 37 mins ago
Sign Assembler
Twilight
Bolton, ON
$20 to $30 CAD / hour
Full-time
…personal development. Twilight is committed to developing its staff and offers an excellent benefits package for…
Added 37 mins ago
assistant manager, hotel
Pangea Pod Hotel
Whistler, BC
Full-time
Added 37 mins ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe College
London, ON
Full-time
This position is an Initiatives/Opportunities position and is subject to the terms of the Full-Time Support Staff Collective Agreement aside from Article 15.
Added 37 mins ago
Programmer/Analyst - Initiatives/Opportunities
Fanshawe College
London, ON
Full-time
This position is an Initiatives/Opportunities position and is subject to the terms of the Full-Time Support Staff Collective Agreement aside from Article 15.

AccorHotel

Reservations Manager (Maternity Coverage)

Banff, AB, Canada

Pay: Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education
Job type: Contract
Posting language: English
Posted: Sep 15, 2026

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Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and passionate hospitality leader to lead our Room Reservations team at the Castle in the Rockies. The Reservations Manager is responsible for the overall leadership and performance of the department, ensuring an exceptional booking experience, effective inventory management, strong colleague engagement and seamless collaboration across the hotel.

Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial opportunities, operational requirements and colleague development. As a Department Head within the Rooms Division, this role serves as a key resource for reservations, guestroom inventory, market segments and reservation systems while partnering closely with Revenue Management, Sales and hotel operations.

Competitive Salary: $78,000-$80,000 gross annually, based on previous experience & education

Job Duties Include:

Lead the daily operation of the largest in-house Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring consistent service, productivity and operational excellence.
Provide overall leadership for departmental staffing, scheduling, payroll, labour forecasting and colleague development, ensuring resources are effectively aligned with business volumes and operational requirements.
Oversee guestroom inventory management and room allocation, utilizing sales and inventory reporting to proactively identify concerns, manage at-capacity and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and guest relocations.
Partner closely with Sales, Revenue Management, PR, Marketing and Operations to develop and execute packages, rates, promotions and operational processes that support both commercial objectives and the guest experience.
Build and maintain strong relationships with group organizers, Sales Managers, Conference Services Managers, tour and wholesale partners, and other key stakeholders to ensure accurate execution and a seamless reservation and arrival experience.
Serve as the departmental subject-matter resource for reservation systems, processes, market segments, room products, rates and policies, ensuring consistent knowledge, training and execution across the team.
Lead recruitment, onboarding, training, performance management and ongoing development of year-round and seasonal Reservations colleagues and leaders.
Coach and develop the Assistant Reservations Manager, Coordinators and Reservations Agents, establishing clear expectations, accountability and meaningful development and succession opportunities.
Manage escalated guest concerns related to reservations, ensuring timely resolution, appropriate service recovery and effective follow-up through SCORE.
Develop and manage departmental incentive and recognition programs that strengthen colleague engagement while supporting productivity, revenue and commercial objectives.
Champion Employee Engagement Survey initiatives and departmental action planning, fostering an inclusive, accountable and high-performing team culture.
Ensure effective departmental communication through daily briefings, regular department meetings, leadership communication and consistent pass-on of operational priorities.
Monitor departmental performance and key business trends, identifying and implementing process improvements that enhance efficiency, booking accuracy, guest satisfaction and revenue performance.
Provide operational support to the Reservations team during periods of high demand and ensure leadership coverage is aligned with business and guest needs.
Maintain strong working knowledge of Opera Cloud Property Management System, ALL RESA, Passkey/GroupMAX and other applicable reservation and distribution systems and tools.
Perform other duties as assigned. As a Department Head within the Rooms Division, the Reservations Manager may be required to support other Rooms Division operations based on business and operational needs.

Qualifications

Minimum two years of previous Reservations, Sales or Rooms Operations experience required.
Minimum two years of leadership experience within a high-volume hotel, sales or call centre environment required.
Previous experience leading a Reservations department or comparable hotel operation is strongly preferred.
Demonstrated experience in guest escalation resolution, service recovery and complaint management.
Proven experience in process development, operational planning and the implementation of new procedures and initiatives.
Strong working knowledge of Opera Cloud Property Management System; experience with ALL RESA is an asset.
Working knowledge of Passkey/GroupMAX or similar group reservation systems is an asset.
Strong understanding of hotel room inventory, market segments, rate structures and the relationship between Reservations, Revenue Management, Sales and hotel operations.
Proven ability to lead, coach and develop colleagues and leaders while establishing clear performance expectations and accountability.
Strong communication, interpersonal, analytical, organizational and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Professional presentation with the ability to remain composed, adaptable and solutions-focused within a fast-paced luxury hotel environment.
Must be flexible to work varied shifts, weekends and days off based on business needs.

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Job-Category: Rooms

Job Type: Temporary

Job Schedule: Full-Time

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More about this job

Responsibilities

The Reservations Manager provides strategic and operational leadership for the Reservations department, overseeing inventory management, booking accuracy, and team performance. This role collaborates with Revenue Management, Sales, and hotel operations to ensure a seamless guest experience and meet commercial objectives.

Requirements

Candidates must have at least two years of experience in Reservations, Sales, or Rooms Operations, along with two years of leadership experience in a high-volume hotel or call center environment. Proficiency in reservation systems like Opera Cloud and strong analytical and communication skills are essential.

Skills

Leadership
Inventory management
Revenue management
Staff scheduling
Performance management
Guest relations
Service recovery
Operational planning
Opera Cloud
ALL RESA
Passkey
GroupMAX
Communication
Problem-solving
Microsoft Word
Microsoft Excel

Benefits

Complimentary meal per shift
Employee travel program
Food and beverage discounts
Fitness centre access
Spa discounts
Golf course discounts

Visa sponsorship

Not detected in the job text

Keywords

Reservations Manager
Hospitality
Rooms Division
Inventory Management
Revenue Management
Opera Cloud
ALL RESA
Passkey
GroupMAX
Staffing
Payroll
Labour Forecasting
Guest Experience
Service Recovery
Performance Management
Employee Engagement
Market Segments
Rate Structures
Operational Excellence
Luxury Hotel

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