Jobs in Canada

25+ jobs

Group jobs by employerSave search & get alerts

Added 38 mins ago
A
Reservations & Royal Service Manager
AccorHotel
Calgary, AB
- Full-time
- On-site
…empowerment and personalized luxury service. Reporting to the Director, Front…
Added 1 hour ago
D
Account Director
Dexterra
Petawawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional…
Added 1 hour ago
VC
Coordinator of Institutional Research and Effectiveness
Virginia Community Colleges
AB
- Full-time
Reporting directly to the Director of Institutional Effectiveness in the Office of Institutional Effectiveness, Research, and Planning (IERP), this position leads the day-to-day work of…
Added 1 hour ago
WC
Chef de Partie | Hunter Gather Eatery and Taphouse | Full Time | Whistler BC | Fall 2026
Whistler Cooks | Hunter Gather | Cranked | Fridge Full | Mile One | Routes | Fescues
Whistler, BC
- Full-time
Perform additional duties as required by the executive chef, restaurant chef and director of operations
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 2 hours ago
BR
Canada - Conductor Trainee - Winnipeg
BNSF Railway
Winnipeg, MB
- Full-time
The Transportation department ensures efficient and safe movement of freight by coordinating train operations, scheduling, and dispatching, utilizing advanced technology and real-time data.…
Added 2 hours ago
Sr. Director, Human Resources
Nestlé
Canada
As Senior Director, Human Resources, you will be the senior-most people leader for the standalone Ice Cream business in Canada and a member of the business leadership team. Partnering…
Added 2 hours ago
MN
Accounting Administrator - Maternity Leave Replacement
Mennonite New Life Centre of Toronto
Toronto, ON
- $28 CAD / hour
- Temporary
Administrator for a maternity leave replacement position. Reporting to the Director of
Added 2 hours ago
Turnarounds Manager
Pembina Pipeline Corporation
Redwater · Sherwood Park, AB · Calgary, AB · AB · Grande Prairie, AB
…natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our…
Added 3 hours ago
S
Manager, Business Support & Strategic Initiatives
Staffworks
Downtown Toronto, ON
- $90,000 CAD / year
- Temporary
This position follows a hybrid work arrangement, requiring a minimum of three days per week at OALA's Downtown Toronto office
Added 4 hours ago
BP
Fastener Inside Sales
Boulons Plus
Manchester, AB
- Full-time
Schedule: Monday–Friday, 7:30 AM–4:00 PM — Full-Time, Day Shift
Added 4 hours ago
MA
Senior MRI Technologist
Muskoka Algonquin Healthcare
Canada
- $44.49 to $57.79 CAD / hour
Oversee and coordinate the overall day-to-day operations of MRI services at MAHC in collaboration with the Charge Technologist, Magnetic Resonance Safety Officer (MRSO), Magnetic Resonance…
Added 4 hours ago
BO
Director, Credit Adjudication, Non-Bank Financial & Asset Dealer Finance
Bank of Montreal
Toronto, ON
- Full-time
As Director, Credit Adjudication, Non-Bank Financial & Asset Dealer Finance, you will serve as an independent credit authority responsible for assessing complex transactions, providing…
Added 5 hours ago
Y
Senior Mine Engineer
Yellowhead
Barrière, BC
- Full-time
Reporting to the Director, Yellowhead Copper Project, the Senior Mine Engineer will join an experienced project team advancing a large open pit mining project in British Columbia through…
Added 6 hours ago
LP
Manager, Payroll - Canada
LVMH Perfumes & Cosmetics
Toronto, ON
- Full-time
LVMH HR Shared Services North America is seeking a Payroll Manager to lead and strengthen our Canada payroll and tax operations. This role provides dedicated leadership for eight Canadian…
Added 6 hours ago
'
Director, OTC & Trade Management
''
Toronto, ON
- Full-time
- Other
Position Title: Director, OTC & Trade Management
Added 6 hours ago
P–
Director, Learning and Development, QPCI
PHSA – Corporate
Vancouver, BC
- Full-time
The Director, Learning and Development reports to the Executive Director or designate, and is responsible for guiding the strategic planning, development, delivery and evaluation of…
Added 6 hours ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
…exécution des ventes, responsabilités financières, leadership, opérations et gestion de flotte, fidélisation et développement de la clientèle, ainsi que communication. Ce poste relève…
Added 6 hours ago
IO
Senior Manager, Venture Community (13-Month Term)
Invest Ottawa
Ottawa, ON
- Hybrid
Reporting to the Director, Venture Services, the Senior Manager, Community Engagement leads Invest Ottawa’s startup and entrepreneurial community strategy and delivery. This role owns the…
Added 7 hours ago
VC
Quality & Patient Safety Manager
Vancouver Coastal Health
Vancouver, BC
- $55.27 to $79.45 CAD / hour
- Temporary
Reporting to the Regional Director for Quality & Patient Safety (QPS), in accordance with the Mission, Vision and Values and strategic direction of Vancouver Coastal Health, the (QPS)…
Added 7 hours ago
VC
Energy Specialist, Facilities Planning and Real Estate
Vancouver Coastal Health
Vancouver, BC
- $35.37 to $50.85 CAD / hour
- Full-time
Prepare business reports, memos, proposals, business cases and presentations to the Energy Manager or Director to identify best practices.
Added 7 hours ago
C
Sales Support Associate III
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 8 hours ago
S
Manager, Planning and Project Controls, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Project Management Office, BC Health Workday, the Manager, Planning and Project Controls has direct responsibility for the provision, development and…
Added 8 hours ago
PH
Manager, Planning and Project Controls, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Project Management Office, BC Health Workday, the Manager, Planning and Project Controls has direct responsibility for the provision, development and…

AccorHotel

Reservations & Royal Service Manager

Calgary, AB, Canada

On-site

Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: On-site
Posting language: English
Posted: Nov 15, 2026

Original job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel - a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Reservations & Royal Service Manager. Inspire and create the grandest experience for our guest, clients and colleagues every day.

The Reservations & Royal Service Manager is responsible for the strategic and operational leadership of the Reservations & Royal Service department, overseeing reservation management, guest communications and service delivery throughout the guest journey. In collaboration with revenue management, sales and marketing and rooms division leaders, this role drives revenue optimization, operational efficiency and exceptional guest satisfaction. Through effective leadership, colleague development and continuous process improvement, the Reservations & Royal Service Manager fosters a culture of accountability, empowerment and personalized luxury service. Reporting to the Director, Front Office.

Key Responsibilities

Reservations & Royal Service Management

Oversee the daily operations of the Reservations & Royal Service department, ensuring accuracy, efficiency, and compliance with Fairmont and Accor standards.
Manage individual and group reservations, ensuring accurate booking details, room allocations, billing instructions, special requests, and guest preferences are maintained throughout the reservation lifecycle.
Coordinate group reservations, room blocks, pickup, wash, rooming lists, attrition, and cutoff dates, ensuring timely follow-up and communication with clients and internal stakeholders.
Partner closely with Revenue Management and Sales & Marketing to maximize occupancy, revenue, profitability, and guest satisfaction.
Maintain rate integrity, inventory controls, room availability, and distribution channel accuracy through ongoing collaboration with Revenue Management.
Oversee rate loading, package creation, promotional offers, negotiated rates, and third-party rate accuracy.
Monitor reservation forecasts, booking pace, pickup trends, and operational reports, identifying opportunities and risks while implementing strategies to support hotel performance.
Coordinate inventory management during peak demand periods and compression dates.
Process travel agent commission inquiries and payments in accordance with established policies.
Maintain effective communication with the Global Reservation Centre (GRC), ensuring hotel information, reservation standards, and booking processes remain accurate and current.
Foster a culture of ownership and empowerment, ensuring colleagues confidently resolve guest inquiries and concerns with minimal transfers or escalations.
Oversee the effective use of Alice and other guest communication platforms to enhance service delivery, operational efficiency, and guest engagement.
Respond to escalated guest concerns, ensuring timely resolution, appropriate service recovery, documentation, and follow-up.
Review daily arrivals, VIP profiles, guest preferences, and special requests to ensure personalized guest experiences and seamless arrival preparation.
Oversee pre-arrival guest experience initiatives, including amenity coordination, welcome communications, guest correspondence, and related administrative activities.
Champion the ALL – Accor Live Limitless loyalty program, ensuring consistent member recognition, benefit delivery, and colleague knowledge across the hotel.
Lead training initiatives that promote guest service excellence, loyalty program awareness, and consistent use of guest communication tools

Systems, Process & Operational Excellence

Serve as the hotel’s Opera Cloud Champion, providing system expertise, colleague training, troubleshooting support, and ensuring adherence to established procedures.
Act as the primary liaison with Accor Property Systems teams on system enhancements, issue resolution, and operational support.
Develop, maintain, and regularly review departmental Standard Operating Procedures (SOPs).
Identify opportunities to improve processes, increase efficiency, strengthen communication, and enhance the overall guest experience

Leadership & People Management

Lead, coach, mentor, and develop Reservations and Royal Service colleagues, fostering accountability, collaboration, and continuous improvement.
Oversee recruitment, onboarding, training, scheduling, payroll administration, and performance management in alignment with operational and budgetary requirements.
Conduct regular performance reviews, provide meaningful coaching and feedback, and support colleague development and career growth.
Drive engagement initiatives to create an inclusive, supportive, and positive workplace culture.
Facilitate departmental meetings and communication forums to maintain alignment, engagement, and awareness of key priorities.
Recognize and celebrate colleague achievements while promoting a culture of trust, respect, and professional growth.

Additional Responsibilities

Provide operational support across the Rooms Division as required.
Perform Duty Manager responsibilities when assigned.
Promote a safe and healthy work environment through compliance with workplace health, safety, and security standards.
Perform other duties and responsibilities as assigned by hotel leadership.

Qualifications

What will you bring to this role?

Minimum of two years of experience in a Front Office, Reservations, or Rooms Division Management role, or equivalent experience demonstrating strong supervisory and leadership capabilities
Proven ability to lead, develop, motivate and inspire colleagues while fostering a culture of accountability and engagement.
Advanced knowledge of Opera Cloud, CRS and MS Office required
Ideas and Dayforce system knowledge are an asset.
Experience in managing third-party distribution channels, online travel agencies (OTAs) and other booking platforms.
Strong commercial acumen, with the ability to analyze statistical and operational data, identify trends and develop actionable strategies
Highly organized, detail-oriented and adaptable, with the ability to manage competing priorities and deliver results in a fast-paced environment.
Demonstrated initiative, sound judgement and decision-making abilities, with the confidence to independently manage projects and operational challenges.
Excellent interpersonal, written and verbal communication skills, with a professional demeaner and exceptional telephone etiquette.
Strong collaborative skills, with the ability to build effective relationships across all levels and departments.
A passion for luxury hospitality, guest experience and exceeding expectations through personalized and anticipatory service.
Post-secondary education in Hotel Management, Hospitality, or a related discipline preferred.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:

We celebrate our differences. We support each other and we always stand together.

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:

We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Reservations & Royal Service Manager will run daily reservations and guest service operations, manage group bookings and rates with Revenue Management, and lead, coach and develop the team. The role also serves as Opera Cloud champion and liaises with Accor systems teams.

Requirements

Candidates need at least two years in front office, reservations or rooms division management, plus strong leadership skills. Advanced knowledge of Opera Cloud, CRS and MS Office is required, and Dayforce and Ideas are assets.

Skills

Opera Cloud
CRS
MS Office
Dayforce
Ideas
Group reservations
Rate management
Inventory control
OTA and third-party distribution
Revenue management
Opera Cloud training
Guest service recovery
Staff coaching
Performance management
Scheduling
Payroll administration
Standard operating procedures
Statistical and operational reporting
Loyalty program administration
Telephone etiquette
Stakeholder communication
Process improvement

Benefits

Complimentary upgrades and extended stays
Discounted stays at Fairmont and Raffles properties
Special dining and wellness discounts

Keywords

Reservations manager
Front office manager
Opera Cloud
CRS
MS Office
Dayforce
Ideas
Revenue management
Group reservations
OTA management
Hotel reservations
Rooms division
Guest services
Hospitality management
Accor
Fairmont
Luxury hotel
Team leadership

Seniority

Manager

Perks

Employee discount
Wellness program

Tools

Opera Cloud
CRS
MS Office
Dayforce
Ideas
Alice

Languages

English

Fields of study

Hotel Management
Hospitality

Report this job

Work requirements

Jobs in Canada