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Added 3 mins ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
Reporting to the Manager, Business Transformation & Sustainment, the Business Analyst supports the planning and delivery of complex projects and initiatives across the Customer Experience…
Added 3 mins ago
Residence Steward
University of Toronto
Toronto, ON
Under the general direction of the Manager, Residence Life, the Residence Steward supports the operation of the residence front desk and provides guidance to the Front Desk Porter team. As…
Added 3 mins ago
SH
Pharmacist - Arva, Ontario
Sentrex Health Solutions
Arva, ON
- Full-time
…Development Program and industry-leading, in-house corporate training offered throughout the…
Added 3 mins ago
KA
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Fort McMurray, AB
- $100,000 to $160,000 CAD / year
- Full-time
Participate in ongoing OEM training, certification programs, and professional development.
Added 3 mins ago
CS
Field Safety Advisor
Corrosion Service Company Limited
Winnipeg, MB
- Full-time
Assist National Health and Safety Manager to ensure that CSCL meets and maintains health & safety compliance with CSCL clients through a third-party Safety Compliance and Pre-qualification…
Added 3 mins ago
ML
Logistics Associate Part Time
MAPLE LEAF LOUNGE
Toronto, ON
- Part-time
Shortages are immediately communicated to the reporting manager or their designate in anticipation of guest need.
Added 3 mins ago
SI
Assistant Kitchen Manager
Service Inspired Restaurants
London, ON
- Other
Leadership Programs: Enhance your skills with our dedicated leadership training initiatives.
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RB
Assistant Branch Manager
Royal Bank of Canada
Surrey, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
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Senior Relationship Manager, Real Estate, SME
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Blainville, QC
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World-class sales and senior leadership training with countless development opportunities
Added 3 mins ago
RB
Assistant Branch Manager - Mobile
Royal Bank of Canada
Truro, NS
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 3 mins ago
CC
Retail Shift Leader
Canna Cabana
Mississauga, ON · Tomken, Mississauga, ON
- $17.95 to $19.5 CAD / hour
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 3 mins ago
MC
On-Premise Summer Field Sales Representative - Edmonton
Molson Coors
Edmonton, AB
- Temporary
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.
Added 3 mins ago
MC
Brand Experience Summer Representative - Calgary
Molson Coors
Calgary, AB
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.
Added 3 mins ago
MC
On-Premise Summer Field Sales Representative - Calgary
Molson Coors
Calgary, AB
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.
Added 3 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Cape Breton
Molson Coors
NS · Cape Breton, CA-NS
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions
Added 3 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Charlottetown
Molson Coors
NB · Charlottetown, CA-NB
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions
Added 3 mins ago
MC
Retail Summer Field Sales Representative - Ottawa
Molson Coors
Ottawa, ON
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This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions
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MC
On-Premise/Retail Summer Field Sales Representative - Fredericton
Molson Coors
Fredericton, NB
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions
Added 3 mins ago
MC
Brand Experience Summer Representative - Vancouver
Molson Coors
Vancouver, BC
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.
Added 3 mins ago
MC
On-Premise Summer Field Sales Representative - Winnipeg
Molson Coors
Winnipeg, MB
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This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.
Added 3 mins ago
MC
On-Premise Summer Field Sales Representative - London
Molson Coors
London, ON
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.
Added 3 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Western Newfoundland
Molson Coors
Corner Brook, NL
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions
Added 3 mins ago
MC
On-Premise Summer Field Sales Representative - Vancouver
Molson Coors
Vancouver, BC
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.
Added 3 mins ago
MC
Retail Summer Field Sales Representative - Toronto core & GTA
Molson Coors
Toronto, ON
- Internship
This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions
Added 3 mins ago
MC
On-Premise Summer Field Sales Representative - Regina/Saskatoon
Molson Coors
Regina, SK
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This position reports to the Territory Sales Manager and works closely with the Territory Sales Representatives, Merchandisers, and other teams from different functions.

AccorHotel

Royal Service Supervisor

Lake Louise, AB, T0L 1E0, Canada

Pay Rate: $27.68 · Full-time

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Job details

Pay: Pay Rate: $27.68
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Pay Rate: $27.68

Start Date: November 2026

Assist in recruiting and initial training of Royal Service Agents.
Provide ongoing training on procedures and manage the training manual for Royal Service Agents.
Ensure that SOPs are updated and easily accessible for reference
Conduct performance appraisals and ensure productivity targets are met.
Create and maintain the Royal Service schedule.
Provide the team with a direct contact if they have questions or concerns.
Handle guest compliments and complaints to ensure exceeding guest expectations.
Foster strong working relationships with other hotel departments and external agencies.
Address the evaluation and performance management needs of Royal Service Agents.
Manage the telephone and radio communication systems, coordinating repairs with local providers.
Prepare monthly call statistic reports and communicate findings to department heads.
Keep hotel information channels up to date.
Participate in departmental communication meetings.
Respond to emergency situations involving the hotel or guests.
Flexible work hours as dictated by business levels.
Ensure guest and co-worker safety by maintaining knowledge of crisis and emergency procedures.
Assist the front office as needed.
Facilitate inter-departmental communication and cooperation to enhance guest satisfaction.
Adhere to the hotel's environmental initiatives.
Perform additional duties as assigned.

Qualifications

A minimum of two years front office/guest services/royal service experience required
Previous supervisory experience is an asset
Well organized and excellent attention to detail
Excellent communication skills, both written and verbal; as well, good problem solving abilities
Knowledge of Property Manger/Opera, Word, Excel an asset
Management Degree or diploma in hospitality or tourism an asset

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Royal Service Supervisor manages the daily operations of the Royal Service department, including staff training, scheduling, and performance management. They also handle guest inquiries and complaints while coordinating communication systems and emergency responses.

Requirements

Candidates must have at least two years of experience in front office or guest services roles. Proficiency in hotel management software and strong communication skills are required, with a hospitality degree considered an asset.

Skills

Supervisory
Front office operations
Guest services
Performance management
Staff training
Communication
Problem solving
Property manager software
Opera software
Microsoft Word
Microsoft Excel
Crisis management
Emergency response
Scheduling
Reporting

Benefits

Subsidized onsite accommodations
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employee travel program
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Office
Guest Services
Royal Service
Supervision
SOP
Performance Appraisals
Property Manager
Opera
Microsoft Word
Microsoft Excel
Crisis Management
Emergency Procedures
Communication Systems
Reporting
Staff Training
Recruitment
Customer Satisfaction
Environmental Initiatives
Hotel Management

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