Royal Service Supervisor

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Pay Rate: $27.68

Start Date: November 2026

• Assist in recruiting and initial training of Royal Service Agents.
• Provide ongoing training on procedures and manage the training manual for Royal Service Agents.
• Ensure that SOPs are updated and easily accessible for reference
• Conduct performance appraisals and ensure productivity targets are met.
• Create and maintain the Royal Service schedule.
• Provide the team with a direct contact if they have questions or concerns.
• Handle guest compliments and complaints to ensure exceeding guest expectations.
• Foster strong working relationships with other hotel departments and external agencies.
• Address the evaluation and performance management needs of Royal Service Agents.
• Manage the telephone and radio communication systems, coordinating repairs with local providers.
• Prepare monthly call statistic reports and communicate findings to department heads.
• Keep hotel information channels up to date.
• Participate in departmental communication meetings.
• Respond to emergency situations involving the hotel or guests.
• Flexible work hours as dictated by business levels.
• Ensure guest and co-worker safety by maintaining knowledge of crisis and emergency procedures.
• Assist the front office as needed.
• Facilitate inter-departmental communication and cooperation to enhance guest satisfaction.
• Adhere to the hotel's environmental initiatives.
• Perform additional duties as assigned.

Qualifications

• A minimum of two years front office/guest services/royal service experience required
• Previous supervisory experience is an asset
• Well organized and excellent attention to detail
• Excellent communication skills, both written and verbal; as well, good problem solving abilities
• Knowledge of Property Manger/Opera, Word, Excel an asset
• Management Degree or diploma in hospitality or tourism an asset

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.