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AccorHotel

Server Assistant- Social

Banff, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

A fantastic opportunity has arisen for a Server Assistant to join the vibrant and energetic venue, Social, at Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences - we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

This role is about more than running food or resetting tables, it’s about learning service from the ground up, contributing to a seamless guest experience, and gaining the skills to grow into a future server or bartender. As a Server Associate at Social, you’ll bring consistency, attentiveness, and a calm energy to every shift, supporting the team while keeping the venue running with efficiency and care.

With a team-first mindset, you’ll anticipate needs, act with quiet confidence, and take pride in doing each task right the first time.

Key Responsibilities

Support with Care

Greet guests upon arrival and assist with seating during peak service times.
Deliver food and beverages quickly and accurately, ensuring presentation is correct and complete.
Clear and reset tables promptly, maintaining a clean and polished dining room.
Offer warm, helpful interactions when delivering items, answering guest questions about the menu, hotel amenities, or local attractions.
Monitor your section and service areas proactively to support both teammates and guests.

Operational Excellence

Run drinks from the bar with urgency and accuracy.
Restock ice, glassware, garnishes, and bar supplies throughout the shift.
Polish glassware and keep bar drop zones organized and clear.
Keep service stations and back-of-house prep areas fully stocked, clean, and orderly.
Assist with closing tasks including stocking, polishing, and sanitation procedures.

Team & Culture

Communicate clearly and consistently with servers, bartenders, and supervisors.
Take direction with enthusiasm and complete tasks thoroughly.
Contribute to a respectful, focused team environment grounded in collaboration and reliability.
Embody Rimrock values of connection, growth, and authenticity in every action.

Qualifications

What You Bring

Completion of Grade 12 or equivalent.
Alberta ProServe Certification (required or willingness to obtain).
Previous hospitality or customer service experience is an asset
A natural sense of teamwork and a desire to learn about food, beverage, and service.
Calm, friendly, and composed demeanor - even in busy or loud environments.
Physical stamina and coordination to move efficiently in a fast-paced venue.

Bonus If You Bring

Interest in food, wine, or cocktails
Previous experience in a support role in restaurants or bars
Familiarity with the Banff area or local service culture
Ambition to grow into a server or bartender position

Physical Demands

Constant standing and walking in a busy restaurant environment
Frequent carrying of food, drinks, and supplies up to 11lbs / 5kg
Occasional lifting up to 22lbs / 10kg
Frequent bending, reaching, crouching, and stair use
Comfort working in crowded, fast-moving spaces

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

Job-Category: Food & Beverage

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Server Assistant supports the dining room team by seating guests, delivering food and beverages, and maintaining cleanliness in service areas. They also assist with restocking supplies and ensuring a seamless, efficient guest experience throughout the shift.

Requirements

Candidates must have completed Grade 12 or equivalent and possess or be willing to obtain an Alberta ProServe Certification. Previous hospitality experience is considered an asset, along with the physical stamina to work in a fast-paced environment.

Skills

Customer service
Food service
Beverage service
Table maintenance
Communication
Teamwork
Attention to detail
Time management
Hospitality
ProServe certification

Benefits

Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation
Employer pension matching
Employee travel program
Food and beverage discounts
Complimentary buffet meal

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Food & Beverage
Server Assistant
Customer Service
ProServe
Banff
Rimrock Banff
Dining Room
Restaurant Operations
Teamwork
Guest Experience
Sanitation
Bar Support
Full-time

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