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AccorHotel

Server, Social

Banff, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of serving experience in a high-volume restaurant, bar, or lounge.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

A fantastic opportunity has arisen for a Server to join the vibrant and energetic venue, Social, at Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

This role is about more than taking orders, it’s about bringing energy, professionalism, and precision to every table. As a Social Server, you’ll thrive in a high-volume, fast-paced environment where your product knowledge, attentiveness, and enthusiasm directly shape the guest experience. With a balance of technical skill and authentic hospitality, you ensure every visit to Social is both fun and flawlessly executed.

Key Responsibilities

Guest Connection

Provide warm, timely, and engaging service in a high-energy bar and dining environment.
Take accurate food and beverage orders, enter them into the Micros POS, and ensure prompt delivery.
Offer beverage and menu recommendations with confidence, showcasing your knowledge of wine, beer, cocktails, and food pairings.
Share tips and insights on local Banff attractions and experiences.
Anticipate guest needs, personalize service, and build meaningful rapport through attentive interactions.
Support bartenders and teammates to ensure consistent, efficient service delivery.

Operational Excellence

Set up, maintain, and reset your section efficiently throughout each shift.
Keep service areas stocked, polished, and organized under pressure.
Assist with bar service including pouring wine, beer, and mixing simple cocktails.
Support smooth service flow by running drinks, clearing tables, and helping wherever needed.
Complete side duties including stocking, glass polishing, and general closing tasks.
Adhere to Health & Safety and Alcohol Service protocols at all times.

Team & Culture

Contribute to a culture of accountability, precision, and hospitality within a high-performing service team.
Communicate clearly and respectfully with guests, colleagues, and kitchen/bar teams.
Embody the values of care, excellence, and purpose in every guest interaction.
Remain composed and efficient during peak volume with a consistent, professional demeanor.

Qualifications

What You Bring

Completion of Grade 12 or equivalent.
Alberta ProServe Certification (required).
2+ years of serving experience in a high-volume restaurant, bar, or lounge.
Strong beverage knowledge, including cocktails, beer, and wine.
Excellent communication skills and the ability to remain calm and organized in fast-paced environments.
Ability to lift up to 25 lbs, carry trays, and remain on your feet for long shifts.
Availability for varied shifts including evenings, weekends, and holidays.
Comfort using Micros POS and handling cash/card transactions.

Bonus If You Bring

Previous bartending or bar support experience
Experience working in the Bow Valley or Banff hospitality scene
Multilingual communication skills
Genuine interest in developing deeper beverage knowledge

Additional Information

Job Perks & Benefits:

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

Job-Category: Food & Beverage

Job Type: Permanent

Job Schedule: Full-Time

Apply About employer

More about this job

Responsibilities

The server is responsible for providing engaging, high-energy service while managing food and beverage orders through the POS system. They must also maintain the service area, support teammates, and ensure all health and safety protocols are followed.

Requirements

Candidates must have at least 2 years of high-volume serving experience and hold an Alberta ProServe Certification. The role requires the ability to lift 25 lbs, work flexible shifts, and demonstrate strong beverage knowledge.

Skills

Customer service
Food and beverage service
Wine knowledge
Beer knowledge
Cocktail preparation
Micros POS
Cash handling
Communication
Teamwork
Multitasking
Attention to detail
Hospitality
Problem solving

Benefits

Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics
Fertility drugs
Gender affirmation support
Employer pension matching
Employee travel program
Food and beverage discounts
Mountain explorer travel program
Complimentary buffet meal

Visa sponsorship

Not detected in the job text

Keywords

Server
Hospitality
Food & Beverage
Micros POS
ProServe Certification
Fine Dining
Customer Experience
Banff
Rimrock Banff
Accor
Wine Service
Cocktail Service
Health & Safety
Teamwork
High-volume
Guest Relations

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