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Added 2 months ago
Outdoor Spa Operations Team Lead
HR_RH
Whistler, British Columbia
Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
Added 3 days ago
Assistant(e) Responsable du Spa / Assistant Spa Manager
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 1 day ago
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
Added 2 days ago
Spa Operations Supervisor
AccorHotel
Lake Louise, AB
Full-time
…in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard…
Added 2 months ago
Guest Services - GSR
Westerkirk
Toronto, ON
For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade…
Added 4 days ago
Spa Attendant - Part Time
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Part-time
Participate in training sessions and team meetings to stay informed about spa offerings and protocols.
Added 5 days ago
Spa Attendant
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
Participate in training sessions and team meetings to stay informed about spa offerings and protocols.
Added 4 days ago
Nordic Spa Lead Attendant
Pomeroy Lodging
Kananaskis, AB
Full-time
Our Nordic Spa experiences are designed to be as unique as each of our guests. Rather than providing an experience in structure and conformity, our guests will feel that our spa creates a…
Added 5 days ago
Spa Facility Supervisor - Full Time
AccorHotel
Vancouver, BC
Full-time
The Spa Facility Supervisor will directly oversee the Fairmont Spa, Nordic Spa, fitness centre, and hotel pool facilities, while leading the Spa & Fitness Attendants, Nordic Attendants, and…
Added 6 days ago
Kiosk Supervisor - Full-time
Groupe Nordik
Winnipeg, MB
Full-time · Contract · Temporary
Join our team from October until January to discover our winter and wellness wonderland, plus benefit from free spa access for the duration of your employment!
Added 11 days ago
Full-time Operations Manager - Guest Experience
Thermea Spa Village
Whitby, ON
Full-time
…live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby . Always…
Added 16 days ago
Spa Therapist Supervisor/Trainer
AIRE Ancient Baths
Toronto, ON
Full-time
As the Therapist Supervisor/Trainer, you will lead the therapist and spa team, promoting AIRE service excellence, encouraging continuous improvement, skill development, and upholding…
Added 12 days ago
Full-time Operations Manager - Guest Experience
Groupe Nordik
Whitby, ON
Full-time
…live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby . Always…
Added 11 days ago
Full-time Dishwasher
Groupe Nordik
Whitby, ON
…live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea spa village. Always…
Added 23 days ago
Shop Manager
Tommy Gun's Original Barbershop
Mount Pearl, NL
Full-time
Exciting Opportunity: Join our Team at Mount Pearl!
Added 23 days ago
Maintenance Supervisor
Confidential Jobs
Toronto, ON
$75,000 to $85,000 CAD / year
Full-time
We are seeking an experienced and hands-on Maintenance Supervisor to join the facilities team of a high-end hospitality and wellness operation.
Added 24 days ago
Service Technician
Savaria
Toronto, ON · Greater Toronto Area, Canada
$26 to $28 CAD / hour
Full-time
OVERVIEW: The primary purpose and function of this position is to provide preventative maintenance, repair services and spa tub installations at customer locations in accordance with…
Added 29 days ago
Spa Manager
Banff Caribou Properties
Banff, AB
We're looking for a hands-on Spa Manager to lead our team of Receptionists, Massage Therapists and Estheticians, oversee daily operations and deliver a consistent, high-quality guest…
Added 23 days ago
Shop Manager
Tommy Gun's Original Barbershop
Mount Pearl, NL
Full-time
Exciting Opportunity: Join our Team at Mount Pearl!
Added 28 days ago
Two Trees Bistro Food and Beverage Attendant
Pomeroy Lodging
Kananaskis, AB
Full-time
We are hiring for the role of Nordic Spa Two Trees Bistro Food & Beverage Attendant.
Added 25 days ago
Supervisor, Housekeeping
Groupe Nordik
Chelsea, QC
Full-time
…live happier, longer lives. Your role as a craftsman in our Spa Village is to cultivate peace. Here at Nordik Spa Village, we are a passionate and dedicated team. We are always…
Added 27 days ago
Senior Manager Product Innovation (20-Month Contract)
Eminence Organic Skin Care
Vancouver, BC
Contract
Manage the Innovation Team in ensuring all project deadlines are met. Proactively identify risks to delivery and timing.
Added 27 days ago
Reservations Team Lead
HR_RH
Whistler, BC
Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Added 1 month ago
Spa Manager Club Med Resorts Canada or overseas
Club Med
Montreal, QC
Temporary
The Spa at Club Med has a little something extra. We have chosen to entrust you with these moments of well-being alongside the biggest names in spa and beauty: Sothys, Cinq Mondes, Comfort…
Added 1 month ago
Staff Software Engineer - Front End AI (Bangkok based, Relocation provided)
Agoda
Vancouver, BC
Full-time
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people…

AccorHotel

Spa Operations Supervisor

Lake Louise, AB, T0L 1E0, Canada

Job type: Full-time
Posting language: English
Posted: Sep 17, 2026

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Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all areas of BASIN rather than a single department.

The purpose of this position is to provide flexible, on-the-floor leadership across Concierge, Food & Beverage, Attendant, and Sauna Master operations. This leader will adapt to operational priorities throughout the day, ensuring exceptional guest experiences, supporting team members, and maintaining operational excellence across the facility.

Key Responsibilities

Provide operational support across Concierge, Food & Beverage, Attendant, and Sauna Master teams based on business needs.
Respond proactively to peak periods, staffing gaps, and operational challenges.
Deliver visible, hands-on leadership throughout the guest journey.
Train, coach, and develop colleagues across multiple operational areas.
Ensure BASIN standards, SOPs, and service expectations are consistently upheld.
Engage with guests, resolve concerns, and support guest recovery efforts when required.
Identify opportunities to improve operational efficiency and enhance the guest experience.
Support opening, closing, and daily operational procedures.
Foster strong communication and collaboration between departments and leadership teams.
Lead by example and maintain a consistent presence on the floor.

Qualifications

Previous leadership experience an asset
Previous spa, housekeeping or cleaning experience an asset
Are dedicated to a high level of customer service and attention to detail
Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.
Have excellent communication skills (written and oral) in English.
Proactive Skill Set – Spa experience an asset
Strong interpersonal and problem solving abilities
Demonstrates initiative, and the ability to work with minimal supervision
Ability to maintain high service levels under pressure

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Wellness & Recreation

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

This role provides cross-functional leadership across concierge, food and beverage, and spa operations to ensure exceptional guest experiences. The supervisor is responsible for training staff, managing daily operational procedures, and maintaining high service standards on the floor.

Requirements

Candidates should have previous leadership experience and a strong background in spa, housekeeping, or cleaning operations. The position requires the physical ability to stand, walk, and lift over 30 lbs, along with excellent communication skills.

Skills

Leadership
Customer service
Operational management
Staff training
Coaching
Problem solving
Communication
Interpersonal skills
Conflict resolution
Hospitality management
Team collaboration
Operational efficiency
Attention to detail

Benefits

Subsidized onsite accommodations
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health support
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employer matching
Employee travel program
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Spa Operations
Hospitality
Leadership
Concierge
Food & Beverage
Sauna Master
Guest Experience
Operational Excellence
Staff Training
SOPs
Customer Service
Resort
Banff National Park
Fairmont
Accor
Team Management

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