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AccorHotel

Spa Receptionist

Jasper, AB, T0E 0A8, Canada

Starting rate of Pay: $20.95 per hour · Full-time

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Job details

Pay: Starting rate of Pay: $20.95 per hour
Job type: Full-time
Experience: Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Nestled in Jasper National Park, our resort is more than a place to work, it’s a community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Spa Experience Coordinator (Spa Receptionist). As a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience.

What you will be doing:

Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service
Follow all Spa policies, procedures and service standards
Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
Work with related hotel departments to ensure efficiency in meeting guest needs
Meet and/or exceed booking quotas and promotions in the Spa
Ability to promote Hotel services and amenities to encourage an exceptional resort experience
Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
Following all safety and sanitation policies
Responsible for the upkeep of Spa Lounge and Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms
Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge
Manage all spa front & back of the house duties
Other duties as assigned

Qualifications

Your experience and skills include:

Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
Computer literacy in Word, Excel, Keyboard/data entry is an asset
Post-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
First Aid and CPR - Basic Rescuer certification required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of Pay: $20.95 per hour
10% Retail commission and product incentives
1% Service Charge of every treatment
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Want to learn more about this opportunity? View the complete job description by clicking this link: Spa Experience Coordinator.pdf

Job-Category: Wellness & Recreation

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Spa Experience Coordinator is responsible for providing exceptional guest service, managing spa bookings, and maintaining the cleanliness and organization of the spa facilities. They will also promote hotel services, manage retail sales, and ensure all safety and sanitation policies are strictly followed.

Requirements

Candidates must have at least one year of face-to-face customer service experience and possess valid First Aid and CPR certification. Proficiency in computer applications like Word and Excel is considered an asset, along with a background in hospitality management.

Skills

Customer service
Front desk operations
Telephone etiquette
Scheduling
Product knowledge
Data entry
Problem solving
Interpersonal skills
Communication
Organizational skills
Sanitation
Retail sales
First Aid
CPR
Microsoft Word
Microsoft Excel

Benefits

Complimentary upgrades
Extended stays
Discounted stays
Dining discounts
Wellness discounts
Retail commission
Product incentives
Service charge
Subsidized staff accommodation
Complimentary meal per shift
Employee travel program
Mental health support
Fitness centre access
Golf course access
Colleague lifestyle program

Visa sponsorship

Not detected in the job text

Keywords

Spa Receptionist
Hospitality
Customer Service
Front Desk
Resort
Spa Operations
Retail
Scheduling
First Aid
CPR
Microsoft Word
Microsoft Excel
Data Entry
Sanitation
Guest Experience
Luxury Hospitality
Product Knowledge
Communication
Problem Solving
Teamwork

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