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AccorHotel

System Administrator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 years of experience in system administration and networking
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team.

Responsibilities:

Ensure that user problems are addressed consistent with current Service Level Agreement:
Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
Deploy and Maintain all Employee Workstation Hardware
Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
Review Anti-virus logs and resolve any issues on Cortex XDR enterprise console for hotels
Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
Maintain all equipment/Software Inventory
Complete all PCI initiatives
Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision
Maintain IDF and MDF’s as per ACCOR Standards
Assists in maintaining standard guidelines.
Ensure monitoring of recovery system – daily backups for region
Contribute to Technology Services knowledgebase.
Looks for opportunities for new technology that may be beneficial to customer.
Participate in after-hours on call support(24/7) with the regional IT team
Participate in all regional aspects of a IT projects as directed

Qualifications

University degree or equivalent experience
A+ Certification
Minimum 3 years of experience in system administration and networking
Microsoft Certified System Engineer or equivalent
Cisco certification or equivalent experience
Understanding of hotel operations, an asset.
Good verbal & written communication skills
Strong interpersonal skills
Self-starter with a strong sense of commitment.
Ability to work as part of a team
Previous supervisory and training experience an asset

Additional Information

The Ontario base salary range for this position is $60,960 - $76,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What’s in it for you?

Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

Job-Category: Information Technology

Job Type: Permanent

Job Schedule: Full-Time

Compensation: CAD 60960 - CAD 76000 - yearly

Apply About employer

More about this job

Responsibilities

The System Administrator is responsible for resolving help desk tickets, maintaining workstation hardware, and managing Wi-Fi equipment within the hotel. They also oversee disaster recovery, daily backups, and ensure compliance with PCI and IT project initiatives.

Requirements

Candidates must hold a university degree or equivalent experience, along with an A+ certification and at least 3 years of system administration experience. Additional requirements include proficiency in networking, Microsoft or Cisco certifications, and strong interpersonal communication skills.

Skills

System administration
Networking
Help desk support
Hardware deployment
Wi-Fi maintenance
Disaster recovery
Backup management
PCI compliance
Cortex XDR
IT project management
Technical troubleshooting
Inventory management
Communication skills
Interpersonal skills
Teamwork

Benefits

Free meals
Travel discounts
Dry cleaning
Custom learning programs
Health & wellness committee
Sustainability committee
DEI committee

Visa sponsorship

Not detected in the job text

Keywords

System Administrator
IT
Networking
A+ Certification
Microsoft Certified System Engineer
Cisco
Help Desk
Disaster Recovery
Backup
Hardware
Wi-Fi
Cortex XDR
PCI
IDF
MDF
ACCOR Standards
Infrastructure
Technical Support
Inventory Management
Hospitality

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