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Added 1 min ago
Keyholder
Pet Valu
Canada
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 46 mins ago
Key Holder - MAC - Parttime - Park Royal - West Vancouver, BC
Estée Lauder Companies
BC · West Vancouver, BC,CA
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 46 mins ago
assistant store manager - Stony Plain, Spruce Grove, AB
Starbucks Coffee Company
Stony Plain, AB · Spruce Grove, AB
$56,000 to $66,500 CAD / year
Full-time
Added 1 hour ago
Early Learning and Child Care Instructor
MaKami College
AB · Edmonton, AB
Full-time
…Services Team, Strategic Academic Learning Team and the Learning Assistant to monitor classroom operations in terms of absenteeism, tardiness, and…
Added 1 hour ago
Assistant Front Desk Manager
Marriott International
Edmonton, AB
Full-time
Job Category Rooms & Guest Services Operations
Added 1 hour ago
Jo Malone London Yorkdale Freestanding Store PT Key Holder
Estée Lauder Companies
Toronto, ON
Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
Assistant Store Manager- Mac Cosmetics - Fulltime-Richmond,CA
Estée Lauder Companies
Richmond, BC
Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 1 hour ago
MAC Park Royal- West Vancouver BC: Full Time Assistant Manager Assistant Store Manager
Estée Lauder Companies
BC · West Vancouver, BC,CA
Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 1 hour ago
Key Holder - Aveda - Part time - Metropolis - Burnaby, BC
Estée Lauder Companies
Burnaby, BC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
assistant store manager, West - North Vancouver, B.C
Starbucks Coffee Company
BC · North Vancouver, BC · West Vancouver, BC,CA
$56,000 to $66,500 CAD / year
Full-time
Added 2 hours ago
assistant manager - food services
Quesada Burritos & Tacos
Brockville, ON
Full-time
Added 2 hours ago
Organ Recovery Assistant, Organ Donation & Hospital Development - BC Transplant Society
Provincial Health Services Authority
Vancouver, BC
Part-time
Reporting to the Clinical Operations Manager, Organ Donation, the Organ Recovery Assistant (ORA) functions as an integral part of the Organ Donation and Hospital Development (ODHD) team.
Added 2 hours ago
Assistant Catering Manager
Dexterra Group
Victoria, BC
Full-time
Added 2 hours ago
Administrative Assistant, School of Engineering
The University of British Columbia
Kelowna, BC
$28.65 to $32.84 CAD / hour
Full-time
BCGEU OK Hourly - Support Services Assistant II
Added 2 hours ago
Supply Chain Project Lead
Schneider Electric
Richmond, BC
$91,200 to $136,800 CAD / year
Full-time
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Added 2 hours ago
SUPERVISEUR 26/27
The Home Depot Canada
Red Deer, AB
Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 2 hours ago
Overnight Freight Supervisor Full Time- 6 Months Contract (WHITBY)
The Home Depot Canada
Whitby, ON
Full-time
Partnering with the Operations Assistant Manager in developing and delivering a game plan to prioritize duties of associates
Added 2 hours ago
7805 - Assistant Store Manager FT
Lids
Mississauga, ON
$19 to $19.5 USD / hour
Full-time
At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our…
Added 2 hours ago
Bilingual Senior Assistant Underwriter
Oliver James
Toronto, ON
Full-time
Senior Underwriting Assistant, Financial Lines | Montreal, QC & Toronto, ON
Added 2 hours ago
Assistant Quality Manager
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Toronto, ON · Scarborough, ON
Full-time
As part of this project, we are currently looking for an Assistant Quality Manager to join our team.
Added 2 hours ago
Jo Malone London Yorkdale Freestanding Store PT Key Holder
ELC Beauty LLC
Toronto, ON · North York, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 2 hours ago
Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
Support the TFO Manager with day-to-day Centre Operations, day-to-day operational controls, risk management and compliance including but not limited to preparing regular monthly and ad-hoc…
Added 3 hours ago
Administrative and Event Support Assistant
York University
Toronto, ON
Contract
Under the direction of the Operations Manager, the Administrative and Event Support Assistant provides administrative and event coordination support to the department of Cinema & Media Arts…
Added 3 hours ago
Assistant Manager: Ski Patrol - Hourly
Whistler Blackcomb
Whistler, BC
Temporary
The Assistant Manager for Ski Patrol is a managerial position tasked with being responsible for leading multiple patrollers for the day-to-day operations on the mountain. This role will…
Added 3 hours ago
Maintenance Assistant - Part Time
COGIR Real Estate
Ottawa, ON
Part-time
Reporting to the Maintenance Manager, the Maintenance Assistant executes routine repairs and carries out minor maintenance operations with a focus on providing superior customer service to…

AccorHotel

VIP Assistant Guest Experience Manager

Lake Louise, AB, T0L 1E0, Canada

Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

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Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest journey. This role is responsible for the day-to-day execution of guest experience standards, VIP arrivals, service recovery, colleague coaching, and operational coordination across departments. Through visible leadership and proactive decision-making, the Assistant Guest Experience Manager helps deliver seamless, personalized experiences aligned with Fairmont, Forbes and LQA standards.

Daily Operations
•Lead the daily operation of Concierge and Suit VIP ensuring efficient execution of guest requests, transportation, dining reservations, activities, and special arrangements.
•Conduct daily arrival reviews, prioritizing VIPs, ALL Elite Members, repeat guests, long stays, special occasions, and suite arrivals.
•Coordinate with Front Office, Housekeeping, Fairmont Gold, Engineering, Culinary, and other departments to ensure rooms, amenities, and guest requests are delivered on time.
•Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
•Maintain a visible presence in the lobby and throughout the resort, supporting colleagues and engaging guests during peak periods.
•Perform Manager on Duty responsibilities as assigned.

Guest Experience
•Deliver personalized service by anticipating guest needs and creating memorable experiences throughout the stay.
•Coordinate VIP amenities, celebrations, proposals, anniversaries, and special occasions.
•Ensure guest preferences and profiles are accurately maintained within Opera Cloud, UR Venue platform and communicated to operational teams.
•Resolve guest concerns promptly through effective service recovery while following established empowerment guidelines.
•Support and promote the resort's "Make Special Happen" culture through meaningful guest interactions.
•Partner with the Resort Adventure Centre and operational teams to enhance the guest journey.

Leadership & Team Development
•Provide daily coaching, direction, and performance feedback to Concierge and Guest Relations colleagues.
•Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives.
•Conduct regular training focused on luxury service standards, destination knowledge, emotional intelligence, and guest recovery.
•Ensure compliance with Fairmont Brand Standards, LQA, and departmental SOPs.
•Monitor guest feedback through TrustYou, LQA, guest surveys, and internal reporting, implementing improvements where required.
•Recognize colleague achievements and support Employee Engagement Survey (EES) initiatives.

Qualifications

•Minimum three years of leadership experience within Concierge, Guest Relations, Front Office, or luxury hotel operations.

•Previous luxury hotel or resort experience preferred.

•Strong knowledge of concierge operations, guest recovery, and personalized luxury service.

•Experience with Opera Cloud (or equivalent PMS), Microsoft Office, and guest engagement platforms.

•Strong communication, organizational, and interpersonal skills.

•Knowledge of Banff National Park and regional attractions is considered an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally authorized to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

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More about this job

Responsibilities

The Assistant Guest Experience Manager leads the daily operations of Concierge and Guest Relations to ensure exceptional luxury service and seamless guest experiences. This role involves coordinating VIP arrivals, managing service recovery, and providing coaching and development to the team.

Requirements

Candidates must have a minimum of three years of leadership experience in luxury hotel operations or guest relations. Proficiency in property management systems like Opera Cloud and strong interpersonal skills are essential for this role.

Skills

Concierge operations
Guest relations
Luxury service standards
Service recovery
Opera Cloud
Team leadership
Performance coaching
Guest engagement
Operational coordination
Conflict resolution
Emotional intelligence
Destination knowledge
Microsoft Office
Staff scheduling
Recruitment
Communication skills

Benefits

Subsidized onsite accommodations
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health coverage
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employer matching
Employee travel program
Mountain explorer travel program

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Guest Relations
Luxury Hotel
VIP Services
Opera Cloud
Front Office
Service Recovery
Hospitality
Team Leadership
Guest Experience
Resort Operations
Fairmont Brand Standards
LQA
Forbes Standards
UR Venue
Staff Accommodation
Performance Management
Employee Engagement
Banff National Park
Guest Itineraries

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