Jobs in Canada

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Added 13 mins ago
RB
Branch Manager, Yonge & Cranbrooke Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 13 mins ago
RB
Product Manager
Royal Bank of Canada
Toronto, ON
- Full-time
Partner with Client Design, Training and Change Management to prepare and launch new features, from readiness through client go-live and adoption.
Added 28 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 43 mins ago
SD
Beauty Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Part-time
Prepares performance appraisals in association with Front Store Manager
Added 58 mins ago
AC
Gérant(e) de magasin- ACT
Alimentation Couche-Tard
Longueuil, QC · Saint-Hubert, QC
- Full-time
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 1 hour ago
LH
2600002974 - Ultrasound Technologist
Lakeridge Health
Oshawa, ON
- Internship
Must have satisfactory performance record;
Added 1 hour ago
GC
Sr. Full Stack Engineer
Game Companies
Montreal, QC
- Full-time
…team grows, this role has a path to evolve into a Tech Lead Manager…
Added 1 hour ago
VB
Engineer - Ground Control
Vale Base Metals
Toronto, ON
- Full-time
…to put your skills to work, driving meaningful and enduring change while enjoying a rewarding…
Added 1 hour ago
CC
Specialist, Relay For Life Youth, Fundraising
Canadian Cancer Society
Toronto, ON
- $52,000 to $54,000 CAD / year
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 1 hour ago
J
Project Manager - Wastewater
Jacobs
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 1 hour ago
J
Project Manager - Wastewater
Jacobs
Calgary, AB
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 1 hour ago
J
Project Manager - Wastewater
Jacobs
Ottawa, ON
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 1 hour ago
VB
Sr Spec, IT
Vale Base Metals
Toronto, ON
- Full-time
…and the electric vehicles driving the fight against climate change – our work truly…
Added 1 hour ago
VB
Anlst II, IT
Vale Base Metals
Toronto, ON
- Full-time
…and the electric vehicles driving the fight against climate change – our work truly…
Added 1 hour ago
J
Project Manager - Wastewater
Jacobs
Burnaby, BC
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 1 hour ago
W
Technical Manager – EAF Steelmaking
WelcometoSSM
ON · Algoma, ON
- Full-time
Reporting to the General Manager, Steelmaking, the Technical Manager leads the technical function for Algoma’s electric arc furnace (EAF) steelmaking and refining operations. The Technical…
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 1 hour ago
A
Project Manager
Amyantek
Canada
- Contract
Hiring Manager is looking for a project manager who can do change management activates and report to stake holder.
Added 1 hour ago
PC
Assurance Learning and Development Program Manager
Pwc Canada
Toronto, ON
- Full-time
As an Assurance Learning and Development (L&D) Program Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will…
Added 1 hour ago
LG
ADMINISTRTIVE SITE ASSISTANT - NAPANEE/BELLEVILLE AREA
Laframboise Groupe
Greater Napanee, ON · Napanee, ON
- Contract
Responsible for supporting Laframboise Group’s projects, Project Manager and/or Project Superintendent and/or Safety Manager. This position plays an integral role in providing an orderly…
Added 1 hour ago
LM
ADMINISTRTIVE SITE ASSISTANT - NAPANEE/BELLEVILLE AREA
Laframboise Mechanical Electrical Ltd
Greater Napanee, ON · Napanee, ON
- Contract
Responsible for supporting Laframboise Group’s projects, Project Manager and/or Project Superintendent and/or Safety Manager. This position plays an integral role in providing an orderly…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
J
Project Manager - Drinking Water
Jacobs
Toronto, ON
- $115,000 to $150,000 CAD / year
- Full-time
…We have an exciting opportunity for an experienced Project Manager – Drinking Water to join our Water team in Toronto, Ottawa, Calgary or…
Added 1 hour ago
J
Project Manager - Drinking Water
Jacobs
Ottawa, ON
- $115,000 to $150,000 CAD / year
- Full-time
…We have an exciting opportunity for an experienced Project Manager – Drinking Water to join our Water team in Toronto, Ottawa, Calgary or…
Added 1 hour ago
J
Project Manager - Drinking Water
Jacobs
Calgary, AB
- $115,000 to $150,000 CAD / year
- Full-time
…We have an exciting opportunity for an experienced Project Manager – Drinking Water to join our Water team in Toronto, Ottawa, Calgary or…

Closed listing

AccorHotel

VIP Assistant Guest Experience Manager

Lake Louise, AB, T0L 1E0, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

Similar jobs hiring now

Added 25 days ago
Executive Lounge - Assistant Manager (Fairmont Gold)
Fairmont Hotels & Resorts · Lake Louise, AB, Canada
Added 25 days ago
Executive Lounge - Assistant Manager (Fairmont Gold)
AccorHotel · Lake Louise, AB, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest journey. This role is responsible for the day-to-day execution of guest experience standards, VIP arrivals, service recovery, colleague coaching, and operational coordination across departments. Through visible leadership and proactive decision-making, the Assistant Guest Experience Manager helps deliver seamless, personalized experiences aligned with Fairmont, Forbes and LQA standards.

Daily Operations
•Lead the daily operation of Concierge and Suit VIP ensuring efficient execution of guest requests, transportation, dining reservations, activities, and special arrangements.
•Conduct daily arrival reviews, prioritizing VIPs, ALL Elite Members, repeat guests, long stays, special occasions, and suite arrivals.
•Coordinate with Front Office, Housekeeping, Fairmont Gold, Engineering, Culinary, and other departments to ensure rooms, amenities, and guest requests are delivered on time.
•Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
•Maintain a visible presence in the lobby and throughout the resort, supporting colleagues and engaging guests during peak periods.
•Perform Manager on Duty responsibilities as assigned.

Guest Experience
•Deliver personalized service by anticipating guest needs and creating memorable experiences throughout the stay.
•Coordinate VIP amenities, celebrations, proposals, anniversaries, and special occasions.
•Ensure guest preferences and profiles are accurately maintained within Opera Cloud, UR Venue platform and communicated to operational teams.
•Resolve guest concerns promptly through effective service recovery while following established empowerment guidelines.
•Support and promote the resort's "Make Special Happen" culture through meaningful guest interactions.
•Partner with the Resort Adventure Centre and operational teams to enhance the guest journey.

Leadership & Team Development
•Provide daily coaching, direction, and performance feedback to Concierge and Guest Relations colleagues.
•Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives.
•Conduct regular training focused on luxury service standards, destination knowledge, emotional intelligence, and guest recovery.
•Ensure compliance with Fairmont Brand Standards, LQA, and departmental SOPs.
•Monitor guest feedback through TrustYou, LQA, guest surveys, and internal reporting, implementing improvements where required.
•Recognize colleague achievements and support Employee Engagement Survey (EES) initiatives.

Qualifications

•Minimum three years of leadership experience within Concierge, Guest Relations, Front Office, or luxury hotel operations.

•Previous luxury hotel or resort experience preferred.

•Strong knowledge of concierge operations, guest recovery, and personalized luxury service.

•Experience with Opera Cloud (or equivalent PMS), Microsoft Office, and guest engagement platforms.

•Strong communication, organizational, and interpersonal skills.

•Knowledge of Banff National Park and regional attractions is considered an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally authorized to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

About employer

More about this job

Responsibilities

The Assistant Guest Experience Manager leads daily operations for Concierge and Guest Relations to ensure exceptional luxury service and seamless guest experiences. This role involves coordinating VIP arrivals, managing service recovery, and providing coaching and development to team members.

Requirements

Candidates must have a minimum of three years of leadership experience in luxury hotel operations or guest relations. Proficiency with property management systems like Opera Cloud and strong interpersonal skills are required.

Skills

Concierge operations
Guest relations
Luxury service standards
Service recovery
Opera Cloud
Microsoft Office
Team leadership
Performance coaching
Guest engagement
Operational coordination
Conflict resolution
Emotional intelligence
Destination knowledge
Staff scheduling
Recruitment

Benefits

Subsidized onsite accommodations
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health coverage
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employer pension matching
Employee travel program
Discounted room rates
Discounted food and beverage

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Guest Relations
Front Office
Luxury Hotel
VIP Services
Opera Cloud
PMS
Microsoft Office
Service Recovery
Hospitality
Leadership
Coaching
LQA Standards
Forbes Standards
Fairmont Brand Standards
Guest Experience
Resort Operations
Team Development
Recruitment
Onboarding
Scheduling
Performance Feedback
Emotional Intelligence
Banff National Park
UR Venue
TrustYou
Guest Surveys
Operational Coordination
Amenities
Make Special Happen

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Work requirements

Jobs in Canada