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Added 11 mins ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
Under the direction of the Executive Chef or Executive Sous Chef, the Sous Chef is responsible to support and assist in all operational processes and procedures pertaining to the Back of…
Added 4 hours ago
M
FOH Management - General Manager
Moxies
Calgary, AB
- Full-time
…flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff…
Added 4 hours ago
Back of House - Line Cook
Northland Properties
Edmonton, AB
…flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff…
Added 5 hours ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
Support implementation of standardized culinary systems, processes, and performance measures across the region.
Added 7 hours ago
CH
Guest Experience Representative, Calgary (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 7 hours ago
FS
Host/ess (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful…
Added 9 hours ago
PR
Dietary Aide, Nutrition Services
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
…Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250…
Added 9 hours ago
FS
Banquet Server (Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful…
Added 9 hours ago
D
Culinary Operations Supervisor
Dexterra
Surrey, BC
- Up to $70,000 CAD / year
- Full-time
· Support implementation of standardized culinary systems, processes, and performance measures across the region.
Added 10 hours ago
Back of House - Dishwasher
Northland Properties
Sherwood Park, AB
…flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff…
Added 10 hours ago
Kitchen Team Leader - Wingham
Whiddon
Wingham, ON
You have the experience and the ideas, so we will support you with the autonomy to run your own kitchen but working stable weekday morning and afternoon hours.
Added 11 hours ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
Under the direction of the Executive Chef or Executive Sous Chef, the Sous Chef is responsible to support and assist in all operational processes and procedures pertaining to the Back of…
Added 12 hours ago
BP
Culinary Supervisor
Boston Pizza
Dryden, ON
- Full-time
As a Culinary Supervisor, you’ll lead heart-of-house (HOH) operations during assigned management shifts. You’ll help the kitchen stay organized, support consistent food quality and keep the…
Added 16 hours ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
Under the direction of the Executive Chef or Executive Sous Chef, the Sous Chef is responsible to support and assist in all operational processes and procedures pertaining to the Back of…
Added 16 hours ago
M
Back of House - Prep Cook
Moxies
Barrie, ON
- Full-time
…flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff…
Added 16 hours ago
O&
Senior Chef de Partie - Events
Oliver & Bonacini
Toronto, ON
- Full-time
…and event service providers, known for delivering exceptional culinary experiences and flawless event execution. From intimate gatherings to large-scale celebrations, we take pride in being…
Added 17 hours ago
EK
Dishwasher (Mornings) 08:00 - 16:00
Earls Kitchen + Bar
Whistler, BC
- $19 to $23 CAD / hour
- Part-time
Be the cornerstone of teamwork in the restaurant. Working closely with staff from all areas of the business, you foster a culture of teamwork through effective communication.
Added 17 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…collegial environment with low overhead and strong administrative support in one of BC’s most desirable…
Added 17 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…collegial environment with low overhead and strong administrative support in one of BC’s most desirable…
Added 17 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 18 hours ago
A
Second Cook
AccorHotel
Calgary, AB
- Full-time
Producing the best hot & cold food and beverages served in the staff cafeteria
Added 1 day ago
Conference Services Manager
Coast Hotels
Canmore, AB
…collaborating closely with Sales, Front Office, Housekeeping, Culinary, Banquets, and Operations teams to deliver exceptional guest…
Added 1 day ago
CS
Server - Part Time
Cogir Senior Living
Edmonton, AB · Glenora Park
- Part-time
…room. Join us today and be part of a team of servers that will support with the set-up of the dining room and all aspects of serving and clean up associated with dining services within our…
Added 1 day ago
AR
Waitstaff
Atria Retirement Canada - View at Lethbridge
Lethbridge, AB · AB-Lethbridge
- Part-time
Embracing teamwork and collaboration among all staff
Added 1 day ago
FOH Management - Host/Hostess
Northland Properties
Winnipeg, MB
…flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff…

Closed listing

AccorHotel

VIP Assistant Guest Experience Manager

Lake Louise, AB, T0L 1E0, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest journey. This role is responsible for the day-to-day execution of guest experience standards, VIP arrivals, service recovery, colleague coaching, and operational coordination across departments. Through visible leadership and proactive decision-making, the Assistant Guest Experience Manager helps deliver seamless, personalized experiences aligned with Fairmont, Forbes and LQA standards.

Daily Operations
•Lead the daily operation of Concierge and Suit VIP ensuring efficient execution of guest requests, transportation, dining reservations, activities, and special arrangements.
•Conduct daily arrival reviews, prioritizing VIPs, ALL Elite Members, repeat guests, long stays, special occasions, and suite arrivals.
•Coordinate with Front Office, Housekeeping, Fairmont Gold, Engineering, Culinary, and other departments to ensure rooms, amenities, and guest requests are delivered on time.
•Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
•Maintain a visible presence in the lobby and throughout the resort, supporting colleagues and engaging guests during peak periods.
•Perform Manager on Duty responsibilities as assigned.

Guest Experience
•Deliver personalized service by anticipating guest needs and creating memorable experiences throughout the stay.
•Coordinate VIP amenities, celebrations, proposals, anniversaries, and special occasions.
•Ensure guest preferences and profiles are accurately maintained within Opera Cloud, UR Venue platform and communicated to operational teams.
•Resolve guest concerns promptly through effective service recovery while following established empowerment guidelines.
•Support and promote the resort's "Make Special Happen" culture through meaningful guest interactions.
•Partner with the Resort Adventure Centre and operational teams to enhance the guest journey.

Leadership & Team Development
•Provide daily coaching, direction, and performance feedback to Concierge and Guest Relations colleagues.
•Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives.
•Conduct regular training focused on luxury service standards, destination knowledge, emotional intelligence, and guest recovery.
•Ensure compliance with Fairmont Brand Standards, LQA, and departmental SOPs.
•Monitor guest feedback through TrustYou, LQA, guest surveys, and internal reporting, implementing improvements where required.
•Recognize colleague achievements and support Employee Engagement Survey (EES) initiatives.

Qualifications

•Minimum three years of leadership experience within Concierge, Guest Relations, Front Office, or luxury hotel operations.

•Previous luxury hotel or resort experience preferred.

•Strong knowledge of concierge operations, guest recovery, and personalized luxury service.

•Experience with Opera Cloud (or equivalent PMS), Microsoft Office, and guest engagement platforms.

•Strong communication, organizational, and interpersonal skills.

•Knowledge of Banff National Park and regional attractions is considered an asset.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally authorized to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

About employer

More about this job

Responsibilities

The Assistant Guest Experience Manager leads daily operations for Concierge and Guest Relations to ensure exceptional luxury service and seamless guest experiences. This role involves coordinating VIP arrivals, managing service recovery, and providing coaching and development to team members.

Requirements

Candidates must have a minimum of three years of leadership experience in luxury hotel operations or guest relations. Proficiency with property management systems like Opera Cloud and strong interpersonal skills are required.

Skills

Concierge operations
Guest relations
Luxury service standards
Service recovery
Opera Cloud
Microsoft Office
Team leadership
Performance coaching
Guest engagement
Operational coordination
Conflict resolution
Emotional intelligence
Destination knowledge
Staff scheduling
Recruitment

Benefits

Subsidized onsite accommodations
Complimentary meal per shift
Medical insurance
Vision insurance
Dental insurance
Mental health coverage
Orthodontics coverage
Fertility drugs coverage
Gender affirmation coverage
Employer pension matching
Employee travel program
Discounted room rates
Discounted food and beverage

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Guest Relations
Front Office
Luxury Hotel
VIP Services
Opera Cloud
PMS
Microsoft Office
Service Recovery
Hospitality
Leadership
Coaching
LQA Standards
Forbes Standards
Fairmont Brand Standards
Guest Experience
Resort Operations
Team Development
Recruitment
Onboarding
Scheduling
Performance Feedback
Emotional Intelligence
Banff National Park
UR Venue
TrustYou
Guest Surveys
Operational Coordination
Amenities
Make Special Happen

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