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ES
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Accrue

Customer Success Manager, Amazon

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Experience: 3+ years managing Amazon advertising accounts in an agency or brand environment, with hands-on Sponsored Ads and DSP experience
Posting language: English
Posted: Nov 13, 2026

Original job description

Account Manager, Amazon Advertising (Sponsored Ads, DSP & Retail)

ABOUT THE ROLE

Accrue is looking for a sharp, data-driven, client-obsessed Account Manager to own full-service Amazon accounts across Sponsored Ads, DSP, and retail. You'll manage and grow a portfolio of advertiser clients, connecting advertising performance to what's happening on the shelf (pricing, inventory, content, and the buy box) and turning it all into measurable revenue outcomes.

This isn't a role for someone who wants to sit behind a dashboard and file reports. We need someone who can get into the weeds of budget pacing, keyword strategy, and listing health one hour, then walk into a client meeting the next and explain exactly why it matters to their bottom line.

ABOUT ACCRUE

Accrue is a fast-growing Amazon advertising agency helping brands win on and off Amazon. Our team manages Sponsored Ads, DSP, and retail strategy across a wide range of advertiser verticals, combining platform expertise, data analysis, and genuine account partnership to drive growth for our clients. We're in the middle of a shift toward AI-driven optimization, so we need managers who can diagnose an account's mechanics as well as they can present the story behind the numbers.

WHAT YOU'LL DO

Own full-service account performance

Manage day-to-day strategy, setup, and optimization across Sponsored Ads and DSP for a portfolio of accounts

Diagnose underperforming campaigns and build data-backed reallocation and recovery plans tied to clear ROAS, TACoS, and efficiency targets

Monitor budget pacing across markets and tactics (SP, SB, SD, OLV, STV, PVA) and flag risks or opportunities before clients have to ask

Connect advertising to retail

Tie ad performance to retail drivers like inventory, pricing, content, and Buy Box status, and flag issues that are quietly hurting ad efficiency

Advise clients on retail priorities and coordinate with retail/catalog resources on fixes

Build full-funnel plans that put Sponsored Ads and DSP to work together

Be a trusted strategic partner

Act as the client's go-to voice on Amazon strategy, connecting platform data to their business goals

Right-size client expectations and budgets, and push back with sound reasoning when a request is off-strategy

Identify whitespace and expansion opportunities within existing accounts

Build clear, compelling deliverables

Produce reports, QBR decks, and planning documents using Accrue's templates

Translate complex performance data into clear recommendations for marketing and executive stakeholders

Lead client meetings, from routine check-ins to quarterly business reviews

Navigate escalations with judgment

Handle account issues directly, setting honest and realistic expectations

Coordinate with strategy and leadership to resolve issues quickly and protect the client relationship

WHAT YOU BRING

3+ years managing Amazon advertising accounts in an agency or brand environment, with hands-on Sponsored Ads and DSP experience

Working knowledge of Amazon retail (Vendor and/or Seller Central), including how inventory, pricing, and content affect ad performance

Strong analytical skills: budget models, pacing analyses, and performance diagnostics in Excel or similar

Proven ability to manage client relationships independently, including resetting expectations when needed

A hands-on mindset: curious about how the platform and its optimization tools actually work

Excellent written and verbal communication, with experience building client-ready decks and reports

A commercial instinct: you look for growth within accounts, not just campaign maintenance

NICE TO HAVE

Experience with AI-driven or automated bid/budget optimization tools

Experience managing multi-market (US/Canada) accounts

Amazon Ads certifications

WHY WORK AT ACCRUE

Amazon Preferred Partner: work with a team recognized by Amazon, with direct exposure to new ad products, tools, and strategy as they roll out

Real accounts, real ownership: you'll manage your own portfolio of clients across Sponsored Ads, DSP, and Retail

Compensation: $80,000 CAD base salary plus 10% annual bonus

Benefits + Competitive PTO

Hybrid schedule: one day a week in our Toronto office, the rest remote

Client-facing work: some travel to client meetings is required, so you'll build real relationships instead of living in a dashboard

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and optimize a portfolio of Amazon advertising accounts across Sponsored Ads, DSP, and retail, using performance data and retail factors to improve measurable business outcomes. Advise clients, develop strategic plans and reports, lead meetings, identify growth opportunities, and coordinate resolutions to account issues.

Requirements

Candidates need at least three years of hands-on Amazon advertising account management experience, including Sponsored Ads and DSP, plus working knowledge of Amazon retail operations. They should bring strong analytical, client-management, communication, and presentation skills; AI optimization tools, multi-market experience, and Amazon Ads certifications are preferred.

Skills

Amazon Advertising
Sponsored Ads
Demand-Side Platform (DSP)
Amazon Retail Strategy
Campaign Optimization
Budget Pacing
Performance Diagnostics
ROAS Analysis
TACoS Analysis
Retail Account Management
Inventory and Pricing Analysis
Strategic Planning
Excel
Reporting and Presentation
AI-Driven Optimization

Benefits

Annual Bonus
Competitive Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Amazon Advertising
Sponsored Ads
Demand-Side Platform (DSP)
Amazon Retail
Vendor Central
Seller Central
Sponsored Products
Sponsored Brands
Sponsored Display
Online Video (OLV)
Streaming TV (STV)
Performance Video Ads (PVA)
Budget Pacing
ROAS
TACoS
Buy Box
Inventory Management
Pricing
Retail Catalog
Keyword Strategy
Campaign Optimization
AI-Driven Optimization
Automated Bid Optimization
Excel
Performance Reporting
Quarterly Business Reviews
Amazon Ads Certifications
Multi-Market Accounts

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