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CA
Service Advisor
Capital Automotive Group
Calgary, AB · GMC Calgary
- Full-time
…a passion for the automotive world and a knack for top-tier customer service, Capital Chevrolet Buick GMC wants YOU on our…
Added just now
CG
Service Advisor
Capital GMC Buick Cadillac
Calgary, AB · GMC Calgary
- Full-time
…a passion for the automotive world and a knack for top-tier customer service, Capital Chevrolet Buick GMC wants YOU on our…
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Director, Challenging Pipelines
NDT Global Group
Leduc, AB · Calgary, AB
Partners with engineering leaders, project operations and technical product managers to ensure there is a strong development process that delivers continuous, high-quality product and…
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Mechanic
Liftow Limited
Saint John, NB
…material handling equipment and industry-leading after-sales service. As a Toyota dealer, representing the world's most respected forklift brand, we are committed to technical excellence,…
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SALES ASSOCIATE
Boutique La Vie En Rose
Drummondville, QC
You listen to customers’ needs to provide exceptional customer service;
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Registered Veterinary Technologist – Cranston Veterinary Hospital
VetStrategy / Daubigny
Calgary, AB
Strong technical, communication, and client service skills
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ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
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KEY HOLDER
Boutique La Vie En Rose
Victoria, BC
You listen to your customers’ needs to provide the very best service;
Added just now
SALES ASSOCIATE
Boutique La Vie En Rose
Victoria, BC
You listen to customers’ needs to provide exceptional customer service;
Added just now
ASSISTANT MANAGER
Boutique La Vie En Rose
Bromont, QC
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
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JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Jérôme, QC
Keep the store running smoothly and ensure your team provides outstanding customer service;
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OH
IT Specialist
O’Dell HVAC Group
Ottawa, ON
- Full-time
…technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system…
Added just now
FA
General Manager, ALMA Cabbagetown
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
This role is part lifestyle curator, part strategic operator and part culture builder. Our facilities partner owns the technical side of the building. You will own everything else: the…
Added just now
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
…business analytics, and program liaison support allowing the technical architect to focus on system administration, support, maintenance, architecture, design, development and other…
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Simulation Officer
Mohawk College
Hamilton, ON
Provides technical expertise to support asset creation in consultation with subject matter experts.
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M
Director, Sponsor Analytics
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…and evolution of standardized and customized reporting, self-service analytics, data products and insights. The role will balance evolving sponsor and business needs with scalable…
Added 15 mins ago
JI
Project Coordinator
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
…that are fully trained and supported. We work as a trusted technical partner during design, construction, in-service, and end of life. We are proud to deliver quality professional technical…
Added 15 mins ago
AN
IT Field Service Technician
Accurate Network Services
Edmonton, AB
- Full-time
You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
Added 15 mins ago
WS
Co-op Intern - Corporate IT Development
Willowglen Systems
AB
- Full-time
Build technical, troubleshooting, documentation, and customer support skills in an industrial technology environment.
Added 15 mins ago
S
Technical Sales Professional
Sandvik
Montreal, QC · Val-d'Or, QC · Quebec, QC · Châteauguay, QC · Sudbury, ON
- Full-time
Soutenir, au besoin, la mise en service, le démarrage et la vérification du rendement des équipements afin de favoriser une mise en œuvre réussie et la satisfaction de la clientèle.
Added 15 mins ago
M
Co-op, Assurance and Accounting
MNP
BC · Terrace, BC
- Full-time
Customer service and/or client service experience is considered an asset
Added 15 mins ago
Support Officer - 12 Month Term
Scotiabank
Stratford, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 30 mins ago
B
Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
Added 30 mins ago
C
Building Manager
Chard
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Strong customer service orientation, especially in residential or mixed-use environments
Added 30 mins ago
L
Seasonal Product Operations Educator | Chinook Centre
lululemon
Calgary, AB
- Part-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…

Accurate Indigenous Managers & Advisors

Jr. IT Specialist

Winnipeg, MB, Canada

$20 to $24 CAD / hour · Part-time

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Job details

Pay: $20 to $24 CAD / hour
Job type: Part-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The Junior IT Support Specialist provides first-level technical assistance and reliable day-to-day technology support across multiple work locations. The role maintains office systems, helps employees with approved applications, prepares and supports devices and workstations, and coordinates technical requirements for employee onboarding and offboarding.

The position works under the Director of Operations and within approved permissions, budgets and security procedures. Success requires responsive service, careful documentation, clear communication with HR and management, and timely escalation of complex or sensitive matters.

Primary Responsibilities / Expected Outcomes

Help Desk & Day-to-Day Technical Support

Triage, track and resolve routine IT requests; communicate the status, next steps and any delays to staff and the supervisor.
Troubleshoot computers, printers, scanners, peripherals, Wi-Fi, network access and common office software; escalate complex faults.
Provide courteous user guidance, routine system maintenance and help at assigned offices and other authorized locations.

Email, Accounts & Business Applications

Set up, change or deactivate approved email accounts, shared mailboxes and distribution lists after receiving appropriate authorization.
Assist staff with Microsoft 365, Outlook, Excel, OneDrive, SharePoint, Teams, Google Workspace, Slack and other approved systems.
Support authorized sign-in, MFA, account-access and permission requests; refer restricted HR, payroll and finance changes to system owners.

3CX Telephone & Collaboration Systems

Configure, test and troubleshoot authorized 3CX extensions, softphones, calls, voicemail and mobile connections.
Confirm approval before assigning paid direct numbers, new subscriptions or changing organization-wide call settings.
Coordinate chat-channel access, staff directory and phone-extension updates with HR, Administration and management.

New Employee Technical Onboarding

Act on the HR-approved new-starter checklist; confirm the location, role, equipment and approved system access needed before day one.
Prepare computers, accessories, software, Microsoft 365 licences, email, 3CX and collaboration accounts; test functionality and MFA.
Coordinate workstation setup, basic orientation and completed-access confirmation with HR and the employee’s supervisor.

Offboarding & Employee Access Changes

Act promptly on authorized HR separation or role-change instructions; disable or adjust email, 3CX and other access at the approved time.
Help recover, inspect, secure and prepare returned laptops, phones, desktops and accessories for approved reassignment.
Document completed steps and unresolved risks for HR and the Director of Operations; preserve organizational data as directed.

Equipment, Purchasing Support & Asset Tracking

Assess equipment needs, compare specifications and supplier pricing, recommend suitable options and flag shortages before start dates.
Coordinate approved orders with management and Finance; purchases, licences and ongoing costs require prior authorization.
Maintain accurate device, serial-number, location and assigned-user records; reconcile issuance and returns with HR’s Employment Hero register.

Information Security & Confidentiality

Follow approved password, MFA, device, privacy and security procedures; access personal, financial and client data only as authorized.
Report phishing, suspicious email, lost equipment, unauthorized access, system outages and suspected breaches immediately.
Protect credentials and confidential records; do not bypass approval controls or make unapproved changes to privileged access.

Documentation, Follow-Through & Multi-Site Support

Maintain clear IT request logs, setup and offboarding checklists, equipment records, user instructions and troubleshooting notes.
Provide regular progress updates on assigned work, outstanding requests, blockers and completed actions to the Director of Operations.
Support assigned technology projects and travel to multiple authorized work locations; escalate work beyond junior-level authority.

Communication & service

Responds professionally, explains technical issues clearly and keeps users and management informed.

Reliability & attendance

Attends scheduled assignments, follows up on service requests and communicates delays early.

Organization & accuracy

Prioritizes work, tests configurations, maintains asset records and completes checklists accurately.

Confidentiality & discretion

Protects employee, financial and client information; follows access approvals and privacy procedures.

Teamwork & adaptability

Coordinates with HR, Finance, Administration, supervisors and providers across multiple locations.

Cultural respect

Provides respectful service to First Nations, Métis and Inuit staff, clients and communities.

Judgment & initiative

Recognizes limits of delegated authority and escalates security, technical and approval issues promptly.

Safety & security

Handles equipment safely; reports hazards, cyber incidents and missing or damaged company property.

Education / training

Foundational IT education, coursework, certificate or diploma, or equivalent practical technical experience; early-career candidates welcome.

Relevant Experience

Experience or demonstrated ability with Windows devices, office software, hardware troubleshooting and customer-facing technical assistance; help-desk experience is an asset.

Licences/certifications

A valid Class 5 driver’s licence and reliable transportation are assets for assigned travel. Role-appropriate security screening may be required in accordance with policy and law.

Job-related Skills

Familiarity with Microsoft 365, Google Workspace, 3CX, Slack, device setup, MFA and inventory tracking; strong communication, documentation, judgment and problem-solving skills.

Schedule/travel / on-call

Primarily on-site support at multiple AIMA, affiliated and authorized client locations, with occasional approved early/evening or urgent work. Travel is assigned by the supervisor. Overtime and expenses require prior approval and follow AIMA policy and applicable standards.

Physical/environmental demands

Computer and desk-based tasks with frequent hands-on device setup. May safely lift, carry, connect and move ordinary computers, monitors, printers and related equipment, with assistance or accommodation where appropriate.

Role-specific Requirements

The role performs junior technical support, not IT management. System-owner approval is required for privileged access, software purchases, subscriptions and major configuration changes. Sensitive HR, finance, payroll and security matters must be escalated to the appropriate authorized decision-maker.

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More about this job

Responsibilities

Provide first-level technical support across multiple work locations, including troubleshooting devices, office systems, accounts, collaboration tools, and 3CX services. Coordinate authorized employee onboarding and offboarding, maintain equipment and support records, follow security procedures, and escalate complex or sensitive issues.

Requirements

Foundational IT education, coursework, a certificate or diploma, or equivalent practical experience is expected; early-career candidates are welcome. Candidates should have or demonstrate ability with Windows devices, office software, hardware troubleshooting, and customer-facing technical support; familiarity with Microsoft 365, Google Workspace, 3CX, Slack, MFA, and inventory tracking is relevant.

Skills

Help Desk Support
Windows Troubleshooting
Microsoft 365
Google Workspace
3CX
Slack
Device Setup
Multi-Factor Authentication
Account Management
Hardware Troubleshooting
Asset Tracking
Information Security
Technical Documentation
Customer Service
Problem-Solving
Confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
Windows
Microsoft 365
Outlook
Excel
OneDrive
SharePoint
Teams
Google Workspace
Slack
3CX
Multi-Factor Authentication
Email Accounts
Shared Mailboxes
Distribution Lists
Device Setup
Hardware Troubleshooting
Wi-Fi
Network Access
Account Permissions
Employee Onboarding
Employee Offboarding
Asset Tracking
Information Security
Phishing
IT Request Logs
Equipment Inventory
Customer Service
Class 5 Driver's Licence

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