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Added 6 mins ago
DB
HSE/Auxiliary Trainer– Fixed Term Contract, Fly In/Fly Out - Gahcho Kué Mine
De Beers Group
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- Full-time
Added 6 mins ago
DG
Co-op, Privately Held Business Group [Winter 2027]
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…Grant Thornton LLP using your computer and webcam, or your mobile…
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OH
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Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Added 6 mins ago
C
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- $80,000 to $100,000 CAD / year
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PH
Registered Nurse-Visiting
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GS
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IT Specialist
O’Dell HVAC Group
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Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Added 21 mins ago
AN
IT Field Service Technician
Accurate Network Services
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- Full-time
Keep your mobile workstation (company vehicle, tools, devices) clean, organized, and ready to go.
Added 21 mins ago
SC
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Edmonton, AB
- Full-time
Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc)
Added 36 mins ago
BT
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- Full-time
…infrastructure to enable and support communications networks, including mobile telephony, wireless internet service and broadcast…
Added 36 mins ago
IW
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Saint John, NB
- Full-time
Experience capturing video using mobile phones or cameras.
Added 36 mins ago
L
Principal Engineer - Retail Systems
lululemon
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- Full-time
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Added 36 mins ago
PH
Pediatric Overnight Shift Nurse (RN/RPN)
ParaMed Home Health Care
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- Full-time
Added 36 mins ago
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Added 36 mins ago
Customer Experience Associate - York Plaza, North York, ON (37.5 hours/week)
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Toronto, ON · North York, ON
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 36 mins ago
E
Pediatric Overnight Shift Nurse (RN/RPN)
Extendicare
Toronto, ON · Markham, ON · Richmond Hill, ON · Concord, ON · Maple, ON · Tottenham, ON · Thornhill, ON · Keswick, ON
- Full-time
Added 37 mins ago
OR
Wireless Sales Associate - 3645 Midland
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Midland, ON
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…biggest and the best: Rogers, Bell, Telus, Koodo, Fido, Public Mobile, Freedom Mobile, Virgin Plus, Lucky Mobile and Chatr to name a…
Added 37 mins ago
Assistant Manager, Site Marketing (12-Month Contract)
Sephora
Toronto, ON
…drive engagement, sales, and client acquisition across desktop, mobile, and app platforms. You’ll report into the Director, Site Experience and be part of the Digital Canada Site Team…
Added 37 mins ago
V
Program Manager II
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- Full-time
Technical expertise in imaging, handheld or mobile devices, or electro-mechanical products preferred
Added 50 mins ago
AMS Design Verification Engineer
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Deliver verified IP that ships in high-volume production SoCs powering AI, automotive, cloud, and mobile applications
Added 1 hour ago
T(
Licensed Mobile Trailer Mechanic (310J/310T) | Up to $47/hr + $6,000 Retention Bonus
TEN (Transportation Equipment Network)
Mississauga, ON
- Full-time
Licensed Mobile Trailer Technician (310J/310T)
Added 1 hour ago
T(
Trailer Technician/Apprentice
TEN (Transportation Equipment Network)
Vaughan, ON
- Full-time
…80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled…
Added 1 hour ago
T(
Trailer Technician/Apprentice
TEN (Transportation Equipment Network)
Maple, ON
- Full-time
…80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled…
Added 1 hour ago
T(
Regional Maintenance Manager
TEN (Transportation Equipment Network)
Montreal, QC
- Full-time
…80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer…
Added 1 hour ago
BC
Test Analyst
BK CONSULTING GABON
Canada
- Full-time
Basic understanding of databases, APIs, and web/mobile applications.

Accurate Network Services

IT Field Service Technician

Edmonton, AB, T5P 4P4, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Role

Accurate is on the hunt for an experienced Field Service Technician to join our Managed Services team! This is a full-time, permanent position based out of our Edmonton office, supporting clients onsite across the greater Edmonton area. The person we envision for this role is a skilled, self-directed technician who is genuinely exceptional with clients: the one they ask for by name, who listens first, explains things plainly, and leaves every site visit with people feeling heard, valued, and confident in their technology.

You will work closely with a small team of Field Technicians, the Service Delivery Manager, Client Services, Project Managers, and the Support Desk to make sure every client need is known, resolved, and documented. Regular hours are 8:00 am to 4:30 pm, with some after-hours and weekend work as needed based on client needs, and an on-call rotation for after-hours emergencies (approximately one week every 18 weeks). Occasional, infrequent out-of-town travel may be required.

Core Accountabilities

On-Site Client Support:

Provide in-person technical support to diagnose, test, and repair hardware and physical infrastructure issues (e.g., dead wall ports, cable tracing).
Deploy, install, configure, remove, or move workstations, printers, networking equipment, and other devices following internal processes and project scope.
Verify and document every setup so tickets are completed on time and post-deployment issues are minimal.
Work with vendors as needed to bring tickets to resolution and minimize client downtime.

Scheduling & Communication:

Self-schedule tickets and tasks within SLA timelines.
Represent Accurate professionally and build trust through clear, respectful communication that leaves clients feeling heard, valued, and assured.
Report opportunities and risks to Client Services, Project Managers, and the Support Desk so client needs are known by all.

Documentation & Knowledge Sharing:

Update IT Glue, ticket notes, and relevant documentation with all findings, actions, and observations from each visit.
Track tickets and time worked in Autotask (we provide ample training on how the system works).

Scheduled Site Visits

Provide weekly in-person support for immediate requests from the main site contact or onsite staff, and for unresolved tickets where possible.
Complete the site visit checklist and send a summary email after each visit.

Vehicle & Equipment Care:

Keep your mobile workstation (company vehicle, tools, devices) clean, organized, and ready to go.
Complete the monthly tool inventory form on time and report any lost items to the Service Delivery Manager.

Collaboration & Team Support:

Assist other teams when no onsite tasks are available.
Provide after-hours and weekend support, and take part in the on-call rotation when scheduled.

The Qualifications

We’re looking for someone with the following qualifications and traits. If you have most but not all, we still encourage you to apply!

You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
You are confident administering and troubleshooting Windows 10/11 devices, Microsoft 365 and Azure environments, line of business applications, printers and SMTP settings, and network issues.
CompTIA A+ certification (or equivalent experience) is considered an asset.
You communicate brilliantly with clients and vendors, and people remember working with you.
You have strong problem-solving and investigative skills and work well independently.
You see tasks through to the finish line and take pride in things being “done right.”
You can lift at least 30 lbs (this role involves some physicality, like carrying boxes, racking servers, and wiring switches).
You have a valid driver’s license and a reliable vehicle (mileage and relevant expenses related to onsite work will be reimbursed).

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd?

We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career.
You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion.
Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about.

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 75+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us!

We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.

Apply About employer

More about this job

Responsibilities

Provide in-person technical support for hardware, networking, and workstations while maintaining accurate documentation in ticketing systems. Collaborate with internal teams and vendors to ensure client issues are resolved within SLA timelines.

Requirements

Requires at least 1 year of experience in field service or technical support, preferably in an MSP environment. Candidates must be proficient in Windows, Microsoft 365, and Azure, and possess a valid driver's license with a reliable vehicle.

Skills

Technical support
Hardware troubleshooting
Network infrastructure
Windows 10/11 administration
Microsoft 365
Azure
Printer troubleshooting
SMTP configuration
Field service
Client communication
Documentation
Problem-solving
Time management
Hardware deployment
Cable tracing

Benefits

Health and wellness benefits
Health spending account
Fitness allowance
Professional development allowance

Visa sponsorship

Not detected in the job text

Keywords

IT Field Service Technician
Managed Services
MSP
Windows 10
Windows 11
Microsoft 365
Azure
CompTIA A+
IT Glue
Autotask
Hardware
Networking
SMTP
Workstations
Printers
Infrastructure
SLA
Technical Support
Field Service
Client Services
Project Management
On-call
Troubleshooting
Deployment
Configuration

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