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Added 14 mins ago
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Registered Practical Nurse - Integrated Stroke Unit (ISU)
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Demonstrated commitment to customer service and teamwork
Added 14 mins ago
Delivery Assistant - Delta (1126)
Trail Appliances Ltd.
Delta, BC
…Assistants to be the heroes in our mission to provide top-notch customer service from the point of sale to our customers’ homes. At Trail Appliances, we don't just deliver products; we…
Added 14 mins ago
AA
Cabin Services Team Member
Anderson Air
Richmond, BC
- Full-time
…Members pride themselves in ensuring an unparalleled high-end service is consistently delivered each and every time our clients fly. In this exciting position, you will deliver the best…
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AN
IT Field Service Technician
Accurate Network Services
Edmonton, AB
- Full-time
Accurate is on the hunt for an experienced Field Service Technician to join our Managed Services team! This is a full-time, permanent position based out of our Edmonton office, supporting…
Added 14 mins ago
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Administrateur(trice) des ventes
Roofmart
Quebec, QC · Roofmart Quebec City
- Full-time
Job Summary: Join the vibrant Roofmart Sales Team in a key support role focused on delivering world-class service and building lasting customer relationships. You’ll assist with project…
Added 14 mins ago
SB
Field Marketing Coordinator Intern - London
Stanley Black & Decker, Inc.
London, ON · ON
- Full-time
As a Field Marketing Coordinator (FMC) Intern (May to August 2027), you will be part of a dedicated team based in the London region and reporting directly to the Territory Manager,…
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SB
Field Marketing Coordinator Intern - St. Catherines
Stanley Black & Decker, Inc.
St. Catharines, ON · ON
- Full-time
As a Field Marketing Coordinator (FMC) Intern (May to August 2027), you will be part of a dedicated team based in the St. Catherines region and reporting directly to the Territory Manager,…
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SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Quebec, QC
- Full-time
…Le/la stagiaire FMC est un(e) représentant(e) de soutien au service dédié(e) ayant la responsabilité de grands magasins de détail, tels que Home Depot. En tant que stagiaire FMC, vous devez…
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SB
Field Marketing Coordinator Intern - St. John's
Stanley Black & Decker, Inc.
St. John's, NL · ON
- Full-time
As a Field Marketing Coordinator (FMC) Intern (May to August 2027), you will be part of a dedicated team based in the St. John’s region and reporting directly to the Territory Manager,…
Added 14 mins ago
SB
Field Marketing Coordinator Intern - Windsor
Stanley Black & Decker, Inc.
Windsor, ON · ON
- Full-time
As a Field Marketing Coordinator (FMC) Intern (May to August 2027), you will be part of a dedicated team based in the Windsor region and reporting directly to the Field Marketing Manager.…
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SB
Field Marketing Coordinator Intern - Halifax
Stanley Black & Decker, Inc.
NS
- Full-time
As a Field Marketing Coordinator (FMC) Intern (May to August 2027), you will be part of a dedicated team based in the Halifax region and reporting directly to the Field Marketing Manager.…
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SB
Field Marketing Coordinator Intern - Brantford
Stanley Black & Decker, Inc.
Cambridge, ON · ON
- Full-time
As a Field Marketing Coordinator (FMC) Intern (May to August 2027), you will be part of a dedicated team based in the Brantford region and reporting directly to the Territory Manager,…
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GP
Lifecycle Marketing Specialist
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Cross-functional collaboration: Coordinate with Brand Marketing, Creative, Product, Analytics, Sales, and Customer Support to gather inputs, manage handoffs, and deliver campaigns on time
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BR
Part-Time Retail Staff
Brewers Retail Inc
Toronto, ON · Scarborough, Onta
- Part-time
Becoming experts on beer doesn't happen overnight. Since 1927, The Beer Store has been part of communities across Ontario, growing into an integrated business that includes Ontario's…
Added 14 mins ago
Concierge Security Guard - Educational 1
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 14 mins ago
Concierge Security Guard - Educational
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 14 mins ago
Support Officer - 12 Month Term
Scotiabank
Stratford, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
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Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
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Showroom Sales Consultant
ROBINSON
Calgary, AB
- Full-time
We know what it means to put the customer first - our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and…
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Seasonal Product Operations Educator | Chinook Centre
lululemon
Calgary, AB
- Part-time
…sell-through. Support guests on the retail floor by providing service or connecting the guest to another team…
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Educator | Promenades St-Bruno | Temps-Partiel
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
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Educator TEMPS-PARTIEL | Carrefour Laval
lululemon
Laval, QC
- Part-time
…organisation. Les éducateurs sont des experts dans la création d'un service à la clientèle de première classe, autrement dit d'une expérience-invité, dans nos magasins de détail. Ils sont…
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Meat Clerk Part Time Day
No Frills
Toronto, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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Senior Claims Advisor ADR, Accident Benefits
Allstate Canada
Canada
- Full-time
Strong written and verbal communication skills with a commitment to providing outstanding customer service
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Educator Bloor Street | Part-Time
lululemon
Toronto, ON
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…

Accurate Network Services

IT Field Service Technician

Edmonton, AB, T5P 4P4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Role

Accurate is on the hunt for an experienced Field Service Technician to join our Managed Services team! This is a full-time, permanent position based out of our Edmonton office, supporting clients onsite across the greater Edmonton area. The person we envision for this role is a skilled, self-directed technician who is genuinely exceptional with clients: the one they ask for by name, who listens first, explains things plainly, and leaves every site visit with people feeling heard, valued, and confident in their technology.

You will work closely with a small team of Field Technicians, the Service Delivery Manager, Client Services, Project Managers, and the Support Desk to make sure every client need is known, resolved, and documented. Regular hours are 8:00 am to 4:30 pm, with some after-hours and weekend work as needed based on client needs, and an on-call rotation for after-hours emergencies (approximately one week every 18 weeks). Occasional, infrequent out-of-town travel may be required.

Core Accountabilities

On-Site Client Support:

Provide in-person technical support to diagnose, test, and repair hardware and physical infrastructure issues (e.g., dead wall ports, cable tracing).
Deploy, install, configure, remove, or move workstations, printers, networking equipment, and other devices following internal processes and project scope.
Verify and document every setup so tickets are completed on time and post-deployment issues are minimal.
Work with vendors as needed to bring tickets to resolution and minimize client downtime.

Scheduling & Communication:

Self-schedule tickets and tasks within SLA timelines.
Represent Accurate professionally and build trust through clear, respectful communication that leaves clients feeling heard, valued, and assured.
Report opportunities and risks to Client Services, Project Managers, and the Support Desk so client needs are known by all.

Documentation & Knowledge Sharing:

Update IT Glue, ticket notes, and relevant documentation with all findings, actions, and observations from each visit.
Track tickets and time worked in Autotask (we provide ample training on how the system works).

Scheduled Site Visits

Provide weekly in-person support for immediate requests from the main site contact or onsite staff, and for unresolved tickets where possible.
Complete the site visit checklist and send a summary email after each visit.

Vehicle & Equipment Care:

Keep your mobile workstation (company vehicle, tools, devices) clean, organized, and ready to go.
Complete the monthly tool inventory form on time and report any lost items to the Service Delivery Manager.

Collaboration & Team Support:

Assist other teams when no onsite tasks are available.
Provide after-hours and weekend support, and take part in the on-call rotation when scheduled.

The Qualifications

We’re looking for someone with the following qualifications and traits. If you have most but not all, we still encourage you to apply!

You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
You are confident administering and troubleshooting Windows 10/11 devices, Microsoft 365 and Azure environments, line of business applications, printers and SMTP settings, and network issues.
CompTIA A+ certification (or equivalent experience) is considered an asset.
You communicate brilliantly with clients and vendors, and people remember working with you.
You have strong problem-solving and investigative skills and work well independently.
You see tasks through to the finish line and take pride in things being “done right.”
You can lift at least 30 lbs (this role involves some physicality, like carrying boxes, racking servers, and wiring switches).
You have a valid driver’s license and a reliable vehicle (mileage and relevant expenses related to onsite work will be reimbursed).

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd?

We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career.
You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion.
Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about.

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 75+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us!

We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.

Apply About employer

More about this job

Responsibilities

Provide in-person technical support for hardware, networking, and workstations while maintaining accurate documentation in ticketing systems. Collaborate with internal teams and vendors to ensure client issues are resolved within SLA timelines.

Requirements

Requires at least 1 year of experience in field service or technical support, preferably in an MSP environment. Candidates must be proficient in Windows, Microsoft 365, and Azure, and possess a valid driver's license with a reliable vehicle.

Skills

Technical support
Hardware troubleshooting
Network infrastructure
Windows 10/11 administration
Microsoft 365
Azure
Printer troubleshooting
SMTP configuration
Field service
Client communication
Documentation
Problem-solving
Time management
Hardware deployment
Cable tracing

Benefits

Health and wellness benefits
Health spending account
Fitness allowance
Professional development allowance

Visa sponsorship

Not detected in the job text

Keywords

IT Field Service Technician
Managed Services
MSP
Windows 10
Windows 11
Microsoft 365
Azure
CompTIA A+
IT Glue
Autotask
Hardware
Networking
SMTP
Workstations
Printers
Infrastructure
SLA
Technical Support
Field Service
Client Services
Project Management
On-call
Troubleshooting
Deployment
Configuration

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