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Added 7 mins ago
R
Branch Manager
ROBINSON
Swift Current, SK
- Full-time
…exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member…
Added 7 mins ago
SB
Field Marketing Coordinator Intern - Winnipeg
Stanley Black & Decker, Inc.
Winnipeg, MB
- Full-time
…Winnipeg region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 7 mins ago
NP
Senior Buyer
NFI Parts Inc
Winnipeg, MB
- Full-time
Provide guidance and support to Buyers, ensuring adherence to standard processes and escalating systemic gaps to the Business Process Manager
Added 7 mins ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
Added 7 mins ago
KC
Senior Project Manager
Keller Construction Ltd.
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
At Keller, our people are our greatest strength. Joining us means being part of a company that values teamwork, innovation, and growth. We create a supportive environment where employees…
Added 7 mins ago
LS
Human Resources Manager - Permanent - 19573
LRO Staffing
Ottawa, ON
- Full-time
LRO Staffing is partnering with a well-established manufacturing organization in Ottawa to recruit a Human Resources Manager for a full-time, permanent opportunity. This is an excellent…
Added 7 mins ago
LI
Senior Manager, Operations
LaSalle Intelligent Solutions
Mississauga, ON
- $115,000 to $126,000 CAD / year
- Contract
The ideal candidate is a strong technical and people leader with experience in chemistry, microbiology, food science, or a related laboratory environment who can balance day-to-day…
Added 7 mins ago
EE
Business Development Manager
Express Employment Professionals - Calgary
Calgary, AB
- $50,000 to $65,000 CAD / year
- Full-time
Previous experience in staffing, recruitment, human resources, or workforce solutions.
Added 7 mins ago
C
Cyber Security Analyst
Creyos
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…some of the smartest, enthusiastic, hard working and dedicated people that you’ll ever meet (at least, that we’ve ever…
Added 7 mins ago
G
Delivery Manager, CRM & Enterprise Applications
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
Added 7 mins ago
SB
Field Marketing Coordinator Intern - Edmonton
Stanley Black & Decker, Inc.
AB · Edmonton, AB
- Full-time
…Edmonton region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 7 mins ago
B
Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 7 mins ago
TS
Transportation Safety Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Prior experience working with a Fleet Manager system, such as PeopleNet
Added 7 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to…
Added 7 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to…
Added 7 mins ago
TN
Media Operations & Technology Coordinator
The Northern Miner
Toronto, ON
- Full-time
Collaborate with the Events Manager, Sales and Marketing teams to ensure event-related production requirements are completed accurately and on schedule.
Added 7 mins ago
UB
Planner
Urban Barn
Burnaby, BC
- $85,000 to $92,000 CAD / year
- Full-time
Help people create homes they love. Join the Urban Barn team as a Planner at our Home Office in Burnaby, BC.
Added 7 mins ago
SB
Field Marketing Coordinator - Saskatoon
Stanley Black & Decker, Inc.
Saskatoon, SK
- Full-time
…Saskatoon region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 7 mins ago
B
Senior Projects Manager, Major Projects
BGIS
Vancouver, BC
- Full-time
The Senior Project Manager, Major Projects plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, the…
Added 7 mins ago
DB
US Tax Manager
Doman Building Materials Group
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
Reporting to the Senior Tax Manager, the U.S. Tax Manager is responsible for all U.S. corporate tax compliance and reporting within the Doman Building Materials Group Ltd. ("Doman") group…
Added 7 mins ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 7 mins ago
FP
Assistant Store Manager
Freshslice Pizza
Vancouver, BC · Greater Vancouver, BC
- $38,000 to $50,000 CAD / year
- Full-time
Freshslice Pizza is seeking a dynamic and self-motivated individual to join our team as an Assistant Store Manager in Greater Vancouver.
Added 7 mins ago
B
Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 7 mins ago
LS
Chief of Staff - Permanent - 19557
LRO Staffing
Toronto, ON
- Full-time
…business, is looking for a Chief of Staff with 4+ years of experience to work as the COO’s right hand. The company has grown fivefold since its pivot six months ago, and its goal is to…
Added 7 mins ago
CI
Bookkeeper [LAW FIRM EXPERIENCE]
Cartel Inc.
Toronto, ON
- Full-time
Great firms need great people. We’re looking for an experienced Legal Bookkeeper who takes pride in getting the details right, keeping things organized, and being someone the team can truly…

Accurate Network Services

IT Field Service Technician

Edmonton, AB, T5P 4P4, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Role

Accurate is on the hunt for an experienced Field Service Technician to join our Managed Services team! This is a full-time, permanent position based out of our Edmonton office, supporting clients onsite across the greater Edmonton area. The person we envision for this role is a skilled, self-directed technician who is genuinely exceptional with clients: the one they ask for by name, who listens first, explains things plainly, and leaves every site visit with people feeling heard, valued, and confident in their technology.

You will work closely with a small team of Field Technicians, the Service Delivery Manager, Client Services, Project Managers, and the Support Desk to make sure every client need is known, resolved, and documented. Regular hours are 8:00 am to 4:30 pm, with some after-hours and weekend work as needed based on client needs, and an on-call rotation for after-hours emergencies (approximately one week every 18 weeks). Occasional, infrequent out-of-town travel may be required.

Core Accountabilities

On-Site Client Support:

Provide in-person technical support to diagnose, test, and repair hardware and physical infrastructure issues (e.g., dead wall ports, cable tracing).
Deploy, install, configure, remove, or move workstations, printers, networking equipment, and other devices following internal processes and project scope.
Verify and document every setup so tickets are completed on time and post-deployment issues are minimal.
Work with vendors as needed to bring tickets to resolution and minimize client downtime.

Scheduling & Communication:

Self-schedule tickets and tasks within SLA timelines.
Represent Accurate professionally and build trust through clear, respectful communication that leaves clients feeling heard, valued, and assured.
Report opportunities and risks to Client Services, Project Managers, and the Support Desk so client needs are known by all.

Documentation & Knowledge Sharing:

Update IT Glue, ticket notes, and relevant documentation with all findings, actions, and observations from each visit.
Track tickets and time worked in Autotask (we provide ample training on how the system works).

Scheduled Site Visits

Provide weekly in-person support for immediate requests from the main site contact or onsite staff, and for unresolved tickets where possible.
Complete the site visit checklist and send a summary email after each visit.

Vehicle & Equipment Care:

Keep your mobile workstation (company vehicle, tools, devices) clean, organized, and ready to go.
Complete the monthly tool inventory form on time and report any lost items to the Service Delivery Manager.

Collaboration & Team Support:

Assist other teams when no onsite tasks are available.
Provide after-hours and weekend support, and take part in the on-call rotation when scheduled.

The Qualifications

We’re looking for someone with the following qualifications and traits. If you have most but not all, we still encourage you to apply!

You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
You are confident administering and troubleshooting Windows 10/11 devices, Microsoft 365 and Azure environments, line of business applications, printers and SMTP settings, and network issues.
CompTIA A+ certification (or equivalent experience) is considered an asset.
You communicate brilliantly with clients and vendors, and people remember working with you.
You have strong problem-solving and investigative skills and work well independently.
You see tasks through to the finish line and take pride in things being “done right.”
You can lift at least 30 lbs (this role involves some physicality, like carrying boxes, racking servers, and wiring switches).
You have a valid driver’s license and a reliable vehicle (mileage and relevant expenses related to onsite work will be reimbursed).

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd?

We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career.
You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion.
Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about.

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 75+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us!

We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.

Apply About employer

More about this job

Responsibilities

Provide in-person technical support for hardware, networking, and workstations while maintaining accurate documentation in ticketing systems. Collaborate with internal teams and vendors to ensure client issues are resolved within SLA timelines.

Requirements

Requires at least 1 year of experience in field service or technical support, preferably in an MSP environment. Candidates must be proficient in Windows, Microsoft 365, and Azure, and possess a valid driver's license with a reliable vehicle.

Skills

Technical support
Hardware troubleshooting
Network infrastructure
Windows 10/11 administration
Microsoft 365
Azure
Printer troubleshooting
SMTP configuration
Field service
Client communication
Documentation
Problem-solving
Time management
Hardware deployment
Cable tracing

Benefits

Health and wellness benefits
Health spending account
Fitness allowance
Professional development allowance

Visa sponsorship

Not detected in the job text

Keywords

IT Field Service Technician
Managed Services
MSP
Windows 10
Windows 11
Microsoft 365
Azure
CompTIA A+
IT Glue
Autotask
Hardware
Networking
SMTP
Workstations
Printers
Infrastructure
SLA
Technical Support
Field Service
Client Services
Project Management
On-call
Troubleshooting
Deployment
Configuration

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