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Added 14 mins ago
WC
Housing Services Coordinator (2026-415-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing…
Added 14 mins ago
SH
Registered Practical Nurse - Integrated Stroke Unit (ISU)
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Other duties as assigned by Manager/delegate.
Added 14 mins ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Edmonton, AB
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 14 mins ago
AA
Cabin Services Team Member
Anderson Air
Richmond, BC
- Full-time
Anderson Air is a premier full-service aircraft management company, providing executive charter services for our owners. We are committed to delivering exceptional service, uncompromising…
Added 14 mins ago
AN
IT Field Service Technician
Accurate Network Services
Edmonton, AB
- Full-time
You will work closely with a small team of Field Technicians, the Service Delivery Manager, Client Services, Project Managers, and the Support Desk to make sure every client need is known,…
Added 14 mins ago
S
Retail Assistant Store Manager
Skechers
Red Deer, AB
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 14 mins ago
4A
Business Manager - Kitchener AutoMart
401 Auto
Cambridge, ON · Kitchener, Ontario
- Full-time
Now Hiring: Driven Automotive Business Manager – Take the Lead on Finance & Insurance, Maximize Profitability, and Deliver an Exceptional Client Experience!
Added 14 mins ago
SB
Field Marketing Coordinator Intern - London
Stanley Black & Decker, Inc.
London, ON · ON
- Full-time
…in the London region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box retail…
Added 14 mins ago
SB
Field Marketing Coordinator Intern - St. Catherines
Stanley Black & Decker, Inc.
St. Catharines, ON · ON
- Full-time
…St. Catherines region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box retail…
Added 14 mins ago
SB
stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Quebec, QC
- Full-time
…Le/la stagiaire FMC est un(e) représentant(e) de soutien au service dédié(e) ayant la responsabilité de grands magasins de détail, tels que Home Depot. En tant que stagiaire FMC, vous devez…
Added 14 mins ago
SB
Field Marketing Coordinator Intern - St. John's
Stanley Black & Decker, Inc.
St. John's, NL · ON
- Full-time
…the St. John’s region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box retail…
Added 14 mins ago
SB
Field Marketing Coordinator Intern - Windsor
Stanley Black & Decker, Inc.
Windsor, ON · ON
- Full-time
…Windsor region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 14 mins ago
SB
Field Marketing Coordinator Intern - Halifax
Stanley Black & Decker, Inc.
NS
- Full-time
…Halifax region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 14 mins ago
SB
Field Marketing Coordinator Intern - Brantford
Stanley Black & Decker, Inc.
Cambridge, ON · ON
- Full-time
…the Brantford region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box retail…
Added 14 mins ago
BH
Supervisor, Nutrition and Food Services
Bruyère Health
Ottawa, ON · Orleans, ON
- Part-time
Reporting to the Manager, Patient Food Services, you will be responsible for overseeing staff and ensuring the effective operation and quality of food production, distribution services, and…
Added 14 mins ago
B
Senior Projects Manager, Major Projects
BGIS
Vancouver, BC
- Full-time
The Senior Project Manager, Major Projects plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, the…
Added 14 mins ago
E
Office Coordinator
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Reporting to the People Experience Manager, you will coordinate workplace operations and employee experience initiatives to ensure the office remains professional, welcoming, organized, and…
Added 29 mins ago
UH
Occupational Therapist - Toronto Rehab - Outpatient Brain Program
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Outpatient Allied Health & Clinics
Added 29 mins ago
B
Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
Added 29 mins ago
C
Building Manager
Chard
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live – they build a home.
Added 29 mins ago
R
Regional Sales Manager
ROBINSON
MB · Manitoba, Canada
- Full-time
…built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company…
Added 29 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 29 mins ago
T
Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 29 mins ago
BO
Global Financial Crimes Specialist
Bank of America
Toronto, ON
- Full-time
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
Added 29 mins ago
BO
Global Financial Crimes Specialist
Bank of America
Toronto, ON
- Full-time
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…

Accurate Network Services

IT Field Service Technician

Edmonton, AB, T5P 4P4, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Role

Accurate is on the hunt for an experienced Field Service Technician to join our Managed Services team! This is a full-time, permanent position based out of our Edmonton office, supporting clients onsite across the greater Edmonton area. The person we envision for this role is a skilled, self-directed technician who is genuinely exceptional with clients: the one they ask for by name, who listens first, explains things plainly, and leaves every site visit with people feeling heard, valued, and confident in their technology.

You will work closely with a small team of Field Technicians, the Service Delivery Manager, Client Services, Project Managers, and the Support Desk to make sure every client need is known, resolved, and documented. Regular hours are 8:00 am to 4:30 pm, with some after-hours and weekend work as needed based on client needs, and an on-call rotation for after-hours emergencies (approximately one week every 18 weeks). Occasional, infrequent out-of-town travel may be required.

Core Accountabilities

On-Site Client Support:

Provide in-person technical support to diagnose, test, and repair hardware and physical infrastructure issues (e.g., dead wall ports, cable tracing).
Deploy, install, configure, remove, or move workstations, printers, networking equipment, and other devices following internal processes and project scope.
Verify and document every setup so tickets are completed on time and post-deployment issues are minimal.
Work with vendors as needed to bring tickets to resolution and minimize client downtime.

Scheduling & Communication:

Self-schedule tickets and tasks within SLA timelines.
Represent Accurate professionally and build trust through clear, respectful communication that leaves clients feeling heard, valued, and assured.
Report opportunities and risks to Client Services, Project Managers, and the Support Desk so client needs are known by all.

Documentation & Knowledge Sharing:

Update IT Glue, ticket notes, and relevant documentation with all findings, actions, and observations from each visit.
Track tickets and time worked in Autotask (we provide ample training on how the system works).

Scheduled Site Visits

Provide weekly in-person support for immediate requests from the main site contact or onsite staff, and for unresolved tickets where possible.
Complete the site visit checklist and send a summary email after each visit.

Vehicle & Equipment Care:

Keep your mobile workstation (company vehicle, tools, devices) clean, organized, and ready to go.
Complete the monthly tool inventory form on time and report any lost items to the Service Delivery Manager.

Collaboration & Team Support:

Assist other teams when no onsite tasks are available.
Provide after-hours and weekend support, and take part in the on-call rotation when scheduled.

The Qualifications

We’re looking for someone with the following qualifications and traits. If you have most but not all, we still encourage you to apply!

You have 1+ years of experience in field service or technical support, ideally in an MSP environment.
You are confident administering and troubleshooting Windows 10/11 devices, Microsoft 365 and Azure environments, line of business applications, printers and SMTP settings, and network issues.
CompTIA A+ certification (or equivalent experience) is considered an asset.
You communicate brilliantly with clients and vendors, and people remember working with you.
You have strong problem-solving and investigative skills and work well independently.
You see tasks through to the finish line and take pride in things being “done right.”
You can lift at least 30 lbs (this role involves some physicality, like carrying boxes, racking servers, and wiring switches).
You have a valid driver’s license and a reliable vehicle (mileage and relevant expenses related to onsite work will be reimbursed).

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd?

We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career.
You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion.
Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about.

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 75+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us!

We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.

Apply About employer

More about this job

Responsibilities

Provide in-person technical support for hardware, networking, and workstations while maintaining accurate documentation in ticketing systems. Collaborate with internal teams and vendors to ensure client issues are resolved within SLA timelines.

Requirements

Requires at least 1 year of experience in field service or technical support, preferably in an MSP environment. Candidates must be proficient in Windows, Microsoft 365, and Azure, and possess a valid driver's license with a reliable vehicle.

Skills

Technical support
Hardware troubleshooting
Network infrastructure
Windows 10/11 administration
Microsoft 365
Azure
Printer troubleshooting
SMTP configuration
Field service
Client communication
Documentation
Problem-solving
Time management
Hardware deployment
Cable tracing

Benefits

Health and wellness benefits
Health spending account
Fitness allowance
Professional development allowance

Visa sponsorship

Not detected in the job text

Keywords

IT Field Service Technician
Managed Services
MSP
Windows 10
Windows 11
Microsoft 365
Azure
CompTIA A+
IT Glue
Autotask
Hardware
Networking
SMTP
Workstations
Printers
Infrastructure
SLA
Technical Support
Field Service
Client Services
Project Management
On-call
Troubleshooting
Deployment
Configuration

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