Office Administrator & Sales Coordinator
Company: ACE Custom Cabinets
Location: Edmonton, AB
Job Type: Full-Time, On-Site
About ACE Custom Cabinets
ACE Custom Cabinets is an Edmonton-based custom cabinetry company specializing in high-quality kitchen and cabinetry solutions for residential and commercial projects. We work closely with homeowners, builders, contractors, designers, and developers to deliver customized cabinetry with a strong focus on quality, precision, reliability, and customer service.
As our company continues to grow, we are looking for an organized, professional, and motivated Office Administrator & Sales Coordinator to join our team and support our day-to-day office and sales operations.
Role Description
The Office Administrator & Sales Coordinator will play an important role in keeping our office, sales, and project coordination running smoothly.
This position will involve communicating with customers and builders, coordinating appointments and selections, preparing and updating quotes, following up on leads, organizing project information, and coordinating with our design, production, and installation teams.
The ideal candidate is highly organized, confident communicating with customers, comfortable working in a fast-paced environment, and able to manage multiple projects while maintaining accuracy and professionalism.
Key Responsibilities
* Answer phone calls, emails, and customer inquiries professionally and promptly.
* Schedule customer selection appointments, measurements, meetings, and follow-ups.
* Communicate with homeowners, builders, contractors, designers, and suppliers.
* Prepare, update, and send project quotes and pricing information.
* Follow up with leads, customers, and builders regarding quotes and project details.
* Maintain accurate customer and project records.
* Track project status from initial inquiry through design, production, and installation.
* Collect and organize customer selections, dimensions, specifications, and approvals.
* Coordinate with the design team regarding layouts, revisions, and customer approvals.
* Communicate project updates between customers, office staff, production, and installation teams.
* Assist with purchase orders, invoices, project documentation, and basic bookkeeping tasks.
* Maintain organized digital and physical files.
* Update sales records, spreadsheets, CRM systems, and project tracking sheets.
* Help identify and resolve scheduling, documentation, or communication issues.
* Assist with improving office procedures and maintaining an organized workplace.
* Provide excellent customer service and represent ACE Custom Cabinets professionally.
Qualifications
* Previous experience in office administration, sales coordination, customer service, or a similar role.
* Strong communication skills and a professional phone manner.
* Excellent organizational and time-management skills.
* Strong attention to detail and accuracy.
* Comfortable handling multiple projects and deadlines at the same time.
* Proficient with Microsoft Office, email, Excel/spreadsheets, and general computer systems.
* Ability to learn CRM, estimating, project management, and cabinetry-related software.
* Confident communicating with customers and following up on sales opportunities.
* Ability to work independently as well as part of a team.
* Strong problem-solving and multitasking abilities.
* Previous experience in construction, cabinetry, renovation, interior design, or a related industry is an asset but not required.
* High school diploma required; post-secondary education in business, administration, sales, or a related field is an asset.
What We’re Looking For
We are looking for someone who is:
* Organized and reliable
* Professional and confident
* Friendly and customer-focused
* Detail-oriented
* Proactive and willing to take initiative
* Comfortable working in a fast-paced environment
* A strong communicator and team player
The successful candidate will have the opportunity to grow with a rapidly expanding cabinetry company and take on increasing responsibility as ACE Custom Cabinets continues to grow