Scheduler / Office Admin

About the job

Do you have a personality that shines through the phone, a knack for solving puzzles, and a love for being part of a team? Are you someone who enjoys keeping things organized, bringing people together, and making sure all the pieces fall into place? If so, we may have the perfect opportunity for you!

Who we are

Ace Fire Prevention is a family-owned company that has been delivering service excellence to our clients for 28 years. Our core focus is providing reliable fire prevention solutions that help protect people, properties, and businesses. We take pride in building lasting relationships with our clients through honesty, transparency, and a commitment to safety.

The opportunity

We are looking for an enthusiastic, organized, and people-oriented Scheduler / Office Administrator to become the heart of our fire prevention company. In this role, you will be the connection between our clients and technicians, helping keep daily operations running smoothly. From coordinating schedules and solving last-minute challenges to creating positive experiences for everyone you speak with, you will play an essential role in keeping our team moving and our clients protected.

Job responsibilities

• Communicate with clients to schedule and confirm fire prevention services, inspections, and repairs. 
• Strong organizational and time-management skills, with the ability to prioritize and coordinate multiple schedules and tasks.
• Arrange technician schedules to ensure the most effective/efficient routes. 
• Clear and professional communication skills for interacting with clients and technicians.
• Provide client services via telephone, in person or email communication. 
• Coordinate with building/property managers to acquire necessary information for technicians such as past reports, access codes, onsite contacts, and the scope of work expected. 
• Be adaptable to handle last minute appointments, or changes appropriately and in a timely manner. 
• Proficiency with office software and scheduling tools (e.g., Microsoft Office) and comfortable learning new systems.
• Maintain and file internal and external data. 
• Additional scheduling / office admin duties as they may arise. 

Our ideal candidate

• Experience in scheduling, office admin or similar roles. 
• Enthusiastic and excellent customer service skills.
• Positive attitude and remains calm under pressure. 
• Experience using routing systems or willingness to learn. 
• Strong organization skills, attention to detail, and multi-tasking. 
• Ability to coordinate and manage multiple appointments and changing priorities.
• Knowledge of the lower mainland is an asset.  
• Fire prevention experience is an asset. 
• Holds a valid class 5 licence.
• Access to a reliable vehicle may be necessary due to transit limitations. 

Please note: Local candidates only, this is not a remote position, must be willing to work in office Monday - Friday. 

Interested in joining our team? 

If this opportunity matches the next role you see yourself thriving in, please email your resume to recruitment@acefireprevention.com or use EasyApply. The subject line must read:

First Name, Last Name Scheduler / Office Admin Resume, 2026-10 

Please note due to the volume of applications, only applicants selected for an interview will be contacted. Thank you for your time and interest in this role.