Closed listing
Customer Success Manager – Identity SaaS
- Vancouver, BC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Customer Success Manager – Identity SaaS
Vancouver, British Columbia, Canada
Duration :6 + months
Key Skills:
- Customer Success Management
- Commercial / Contractual Acumen
- SaaS Product Experience
Responsibilities:
- Manage a portfolio of existing Identity SaaS customers and build strong relationships.
- Conduct Quarterly Business Reviews (QBRs) and understand customer needs.
- Drive customer retention and contract renewals.
- Identify and develop upsell, cross-sell, and revenue expansion opportunities.
- Partner with customers to resolve issues and ensure continued product adoption and satisfaction.
Ideal Profile: Customer Success Manager with experience managing B2B SaaS/Identity customers, renewals, contracts, and account growth.
More about this job
Responsibilities
Manage a portfolio of Identity SaaS customers, build strong relationships, conduct quarterly business reviews, and address customer needs and issues. Drive retention, renewals, product adoption, and account growth by identifying upsell, cross-sell, and other revenue expansion opportunities.
Requirements
The ideal candidate has experience managing B2B SaaS or Identity customers and building customer relationships. They should have experience with renewals, contracts, and account growth, along with customer success management and SaaS product knowledge.
Skills
- Customer Success Management
- Commercial Acumen
- Contractual Acumen
- SaaS Product Experience
- Quarterly Business Reviews
- Customer Retention
- Contract Renewals
- Upselling
- Cross-Selling
- Revenue Expansion
- Issue Resolution
- Product Adoption
- B2B SaaS
- Identity SaaS
- Account Growth
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Management & Leadership
- Technology
Keywords
- Customer Success Management
- Identity SaaS
- B2B SaaS
- Commercial Acumen
- Contractual Acumen
- SaaS Product Experience
- Customer Portfolio Management
- Customer Relationships
- Quarterly Business Reviews
- Customer Needs
- Customer Retention
- Contract Renewals
- Upselling
- Cross-Selling
- Revenue Expansion
- Issue Resolution
- Product Adoption
- Customer Satisfaction
- Account Growth
- Financial Services