Jira Service Management Intake & Automation Developer : Toronto, ON (Hybrid) : FTE
- Toronto, ON, Canada
Full-time
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Job details
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- Full-time
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- Posting language
- English
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Original job description
Jira Service Management Intake & Automation Developer
Location: Toronto, ON
Work Model: Onsite
Employment Type: Full-Time
Job Summary
We are seeking a Jira Service Management Intake & Automation Developer to design, develop, and scale enterprise Jira Service Management solutions and workflow automation. The ideal candidate will have strong hands-on experience with Jira Service Management, Jira REST APIs, workflow automation, Java/Spring Boot and/or Python, along with practical experience applying AI and intelligent automation to enterprise processes.
This role will focus on improving intake, classification, routing, approvals, SLA management, integrations, reporting, and operational efficiency across enterprise workflows.
Key Responsibilities
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Design, configure, and scale Jira Service Management (JSM) portals, request types, forms, custom fields, workflows, approvals, queues, SLAs, permissions, notifications, and validation rules.
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Build automation to classify, prioritize, route, assign, and track requests with minimal manual intervention.
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Develop reusable workflows for task creation, subtasks, dependencies, escalations, notifications, SLA management, and status transitions.
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Develop production-grade Java applications and services, preferably using Spring Boot, to support Jira automation and enterprise workflow solutions.
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Use Python and scripting languages to develop automation utilities, integrations, AI workflows, and operational tooling.
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Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using
More about this job
Responsibilities
Design, develop, and scale enterprise Jira Service Management solutions and workflow automations to improve intake and operational efficiency. Build production-grade Java and Python applications to support integrations, AI workflows, and automated request routing.
Requirements
Requires strong hands-on experience with Jira Service Management, REST APIs, and workflow automation. Proficiency in Java/Spring Boot and Python is necessary for developing automation utilities and enterprise services.
Skills
- Jira Service Management
- Jira REST APIs
- Workflow Automation
- Java
- Spring Boot
- Python
- AI Automation
- REST APIs
- Webhooks
- Middleware
- Event-driven Integrations
- SLA Management
- Enterprise Workflow Design
- Scripting
- Intelligent Automation
- System Integration
Visa sponsorship
Not detected in the job text
Categories
- Software
- Technology
- Engineering
- Data & Analytics
- Consulting
Keywords
- Jira Service Management
- JSM
- REST API
- Workflow Automation
- Java
- Spring Boot
- Python
- AI
- Intelligent Automation
- SLA Management
- Webhooks
- Middleware
- Event-driven Architecture
- Enterprise Workflows
- Software Development
- Information Technology
- Request Routing
- Classification
- Custom Fields
- Validation Rules