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Added 14 mins ago
VI
MS Dynamics CRM Architect
Veriday Inc.
Toronto, ON
- Contract
Develop secure RESTful APIs and services that connect Dynamics 365 CE with enterprise applications.
Added 14 mins ago
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Senior Design Engineer - Dampers
Multimatic
Markham, ON · Multimatic Technical Centre - South
- Full-time
Multimatic is a global enterprise supplying engineered components, systems, and services to the automotive industry. The company's success has been fueled by its ability to attract and…
Added 29 mins ago
C
Learning Technology Specialist-EN
CAE
Halifax, NS
- Full-time
Contribute to the evolution of enterprise learning architecture and reporting frameworks.
Added 29 mins ago
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Co-op Student, Tax Transformation & Technology
Nutrien
Calgary, AB
- Internship
You will gain exposure to a variety of Enterprise Resource Planning ("ERP") databases, the S/4 HANA Datawarehouse, and tax reporting tools. It is not necessarily expected for candidates to…
Added 29 mins ago
N
Co-op, Tax Transformation & Technology
Nutrien
Calgary, AB
- Internship
You will gain exposure to a variety of Enterprise Resource Planning ("ERP") databases, the S/4 HANA Datawarehouse, and tax reporting tools. It is not necessarily expected for candidates to…
Added 29 mins ago
QW
GenAI Engineer
Quantum World Technologies Inc.
Toronto, ON
- Contract
Design, develop, and deploy Generative AI applications using LLMs and modern AI frameworks.
Added 29 mins ago
A
Développeur Full Stack (Java, Angular) / Full Stack Developer (Java, Angular)
Akkodis
Montreal, QC
- Contract
Akkodis is seeking an experienced Full Stack Developer (Java, Angular) Consultant to support the development, enhancement, and maintenance of enterprise applications within a dynamic…
Added 29 mins ago
A
Développeur(-euse) Full Stack (Python)
Akkodis
Montreal, QC
- Contract
Akkodis is seeking an experienced Full Stack Developer (Python, React) to support the development and enhancement of strategic applications within a leading financial technology environment.
Added 29 mins ago
C
Learning Technology Specialist-EN
CAE
Ottawa, ON
- Full-time
Contribute to the evolution of enterprise learning architecture and reporting frameworks.
Added 29 mins ago
OG
Controller (CPA)
Ora Graphene
Montreal, QC
- Full-time
ORA Graphene is a Montreal-based startup developing advanced graphene-based nanomaterials for high-performance applications. The company has already shipped millions of units into its first…
Added 29 mins ago
N
Co-op, Tax Transformation & Technology
Nutrien
Saskatoon, SK
- Internship
You will gain exposure to a variety of Enterprise Resource Planning ("ERP") databases, the S/4 HANA Datawarehouse, and tax reporting tools. It is not necessarily expected for candidates to…
Added 29 mins ago
N
Co-op Student, Tax Transformation & Technology
Nutrien
Saskatoon, SK
- Internship
You will gain exposure to a variety of Enterprise Resource Planning ("ERP") databases, the S/4 HANA Datawarehouse, and tax reporting tools. It is not necessarily expected for candidates to…
Added 29 mins ago
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Lead Java Developer
Tekshapers
Toronto, ON
- Full-time
Lead the end-to-end design, development, testing, deployment, and production support of enterprise applications within the Lending and Leasing domain.
Added 29 mins ago
CI
Student Intern, Program Management
Celestica International LP
Newmarket, ON
- $23 to $30 CAD / hour
Added 29 mins ago
TT
Hardware Technical Leader
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of…
Added 29 mins ago
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Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Moncton, NB · Woodstock, NB · Millbrook, NS · Charlottetown, PE
- Full-time
Research industry and enterprise trends to strengthen agriculture knowledge
Added 43 mins ago
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Software Engineer – Platform Security & Modernization
W3Global
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Design, develop, and support enterprise applications, APIs, and platform services.
Added 43 mins ago
EI
User Experience Designer
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a creative and user-focused UX Designer II to contribute to software design solutions across enterprise applications. The successful candidate will understand user needs,…
Added 43 mins ago
AI
Big Data Engineer (PySpark / Spark / Kafka)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
…expertise in Big Data technologies to design, develop, and support enterprise-scale data platforms. The ideal candidate should have hands-on experience in PySpark, Apache Spark, Kafka,…
Added 44 mins ago
Specialist, Software Engineering (MW-Azure)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
We are looking for an experienced Azure Developer to design, build, and support cloud native integrations and applications that power our enterprise platforms. The ideal candidate has…
Added 44 mins ago
SI
Level 2 IT Help Desk Technician
Service Inspired Restaurants
Oakville, ON
- Other
Maintenance, Support and Troubleshooting in a timely manner of complex automation applications for numerous business processes throughout the enterprise is a key accountability.
Added 44 mins ago
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Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Lead the design, implementation, and continuous improvement of MEDDPICC (Enterprise) and MEDDICC (Mid-Market) qualification frameworks.
Added 44 mins ago
Software Engineer (Java / Python)
Scotiabank
Toronto, ON
We are seeking a highly skilled Software Engineer to design, develop, and support enterprise applications and data platforms. The role requires strong hands-on expertise in software…
Added 59 mins ago
C
Winter 2027 : AI Developer Co-op (8 months)
CGI
Toronto, ON
- Full-time
This is a hands-on engineering role centered on building AI-driven features, services, and applications. The successful candidate will work within an Agile team to implement scalable AI…
Added 59 mins ago
A
Power BI Developer
Akkodis
Toronto, ON
- Full-time
The Power BI Developer is a business-focused analytics role responsible for partnering closely with business teams to design, deliver and sustain insightful Power BI dashboards and reports.…

AceStack

Senior Zendesk Developer / Implementation Specialist :Waterloo, Ontario : FTE

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Role - Senior Zendesk Developer / Implementation Specialist

Job Type: Full-time

Location: Waterloo, Ontario, Canada | Hybrid

Job Description

We are seeking an experienced Senior Zendesk Developer / Implementation Specialist with 6–9 years of overall IT experience and a minimum of 4 years of hands-on Zendesk experience. The ideal candidate will have strong expertise in Zendesk Support, Zendesk Guide, REST APIs, data extraction, migration, and enterprise system integrations.

The role involves leading Zendesk source-side technical activities for enterprise data migration, archival, platform consolidation, and transformation projects. The candidate will be responsible for assessing Zendesk environments, extracting and transforming data, managing attachments and knowledge content, and ensuring accurate data migration, reconciliation, and secure integration with target platforms.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and existing integrations.

Perform inventory and analysis of Zendesk brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Analyze data volumes, historical records, attachments, and data quality issues.

Develop backend and integration components using Node.js or Python.

Build and manage enterprise integrations between Zendesk and ERP, finance, product data, and other business systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Handle Zendesk data extraction, transformation, migration, and archival activities.

Manage ticket attachments, comments, audits, users, organizations, and knowledge-base content.

Implement custom modules, role-based access controls, data-retention policies, and record-hold functionality.

Develop migration manifests, control totals, reconciliation reports, and exception-handling processes.

Ensure data security, retention, access control, and compliance requirements are followed.

Collaborate with solution architects, migration teams, integration teams, security specialists, business stakeholders, and testing teams.

Provide technical documentation, troubleshooting, and support throughout migration and implementation activities.

Required Skills and Qualifications

6–9 years of overall IT experience.

Minimum 4 years of hands-on Zendesk experience.

Strong experience with Zendesk Support and Zendesk Guide.

Expertise in Zendesk REST APIs, incremental exports, and data extraction.

Strong understanding of Zendesk data objects, including tickets, comments, audits, users, organizations, forms, and custom fields.

Experience handling ticket and knowledge-base attachments.

Strong knowledge of REST APIs, JSON, OAuth, API tokens, and webhooks.

Experience with Node.js or Python for backend development and integration.

Knowledge of SQL and relational databases.

Experience with batch processing, retry mechanisms, checkpoints, and restart capabilities.

Hands-on experience with data migration, transformation, reconciliation, and exception handling.

Strong troubleshooting, technical documentation, and stakeholder-management skills.

Preferred Skills

Experience migrating data into and out of Zendesk.

Experience with CRM, IT Service Management (ITSM), and archival platforms.

Familiarity with enterprise ETL and middleware platforms.

Experience with cloud staging environments and secure file transfers.

Relevant Zendesk certifications.

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More about this job

Responsibilities

Assess and configure Zendesk environments, extract and transform data, and lead migration, archival, and platform consolidation activities. Build and support integrations and batch processes, manage data reconciliation and security controls, and collaborate with technical and business teams throughout implementation.

Requirements

Requires 6–9 years of overall IT experience, including at least 4 years of hands-on Zendesk experience with Zendesk Support, Guide, REST APIs, and data extraction. Candidates should also have Node.js or Python development experience, SQL knowledge, and practical experience with migration, reconciliation, batch processing, troubleshooting, and stakeholder communication.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Data Extraction
Data Migration
Data Transformation
Data Reconciliation
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Enterprise Integrations
Batch Processing

Visa sponsorship

Not detected in the job text

Keywords

Zendesk
Zendesk Support
Zendesk Guide
REST APIs
Incremental Exports
Data Extraction
Data Migration
Data Transformation
Data Archival
Node.js
Python
SQL
JSON
OAuth
API Tokens
Webhooks
Middleware
Enterprise Integrations
ERP Systems
Finance Systems
Product Data
Batch Processing
Retry Mechanisms
Reconciliation Reports
Exception Handling
Role-Based Access Control
Data Retention
Knowledge-Base Content
Secure File Transfers
IT Service Management

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