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Added 29 mins ago
R
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
- Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly developed experience with financial analysis, credit, and client acquisition takes centre stage.…
Added 29 mins ago
R
Director, Cash Management
RBC
Toronto, ON
- Full-time
Identify cash flow errors or potential value at risk to the Bank and manage to resolution or escalate to senior management with clear recommendations
Added 59 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 59 mins ago
MI
Sr. Specialist Enterprise Solution Architect (m|w|x)
Magna International
Aurora, ON
- Full-time
Job descriptions may display in multiple languages based on your language selection.
Added 1 hour ago
RB
Director, Cash Management
Royal Bank of Canada
Toronto, ON
- Full-time
Identify cash flow errors or potential value at risk to the Bank and manage to resolution or escalate to senior management with clear recommendations
Added 1 hour ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly developed experience with financial analysis, credit, and client acquisition takes centre stage.…
Added 1 hour ago
RB
Senior Configuration Analyst
Royal Bank of Canada
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy,…
Added 1 hour ago
RB
Senior Platform Automation Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Added 1 hour ago
RB
Investigations Officer
Royal Bank of Canada
Halifax, NS
- Full-time
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
Added 2 hours ago
BA
Senior Tunnel Engineer
Brierley Associates Corporation
NB · Chiasson Office, NB
- Full-time
Willingness to work in the field and travel, including to other Brierley office locations and job sites, for short-term assignments.
Added 3 hours ago
RB
Manager, Royal Mutual Funds Inc (RMFI) Surveillance
Royal Bank of Canada
Toronto, ON
- Full-time
As Manager, RMFI Trade Surveillance, you will act as a senior member in the team to lead the daily and periodic reviews of sales and trading activities in Canada to detect potential…
Added 3 hours ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Ottawa, ON
- Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly-developed experience with financial analysis, credit, and client acquisition relationship takes…
Added 3 hours ago
RB
Senior Director, People Risk Governance, Policy and Practice Lead
Royal Bank of Canada
Toronto, ON
- Full-time
As a key and integral member of the People Risk Governance & Oversight team, the Senior Director, People Risk Governance, Policy & Practice Lead will support the VP, People Risk Oversight &…
Added 3 hours ago
SP
Structural Engineer P. Eng (Building Systems)
Stubbe's Precast
Woodstock, ON
- $100,000 to $125,000 CAD / year
- Full-time
We are seeking a Senior Structural Engineer (Building Systems) for immediate employment for the Harley, ON (located between Brantford and Woodstock) with opportunities for hybrid work. This…
Added 3 hours ago
AU
Security Guard
Allied Universal
Regina, SK
- $16 CAD / hour
- Part-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 3 hours ago
AU
Security Guard - Retail
Allied Universal
Saskatoon, SK
- $16 CAD / hour
- Part-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 3 hours ago
AU
Security Professional - Banking
Allied Universal
AB · Edmonton, AB
- $16 CAD / hour
- Part-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 3 hours ago
AU
Security Guard - Full Time
Allied Universal
London, ON
- $22 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 3 hours ago
H
Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Salary or Pay Band: Pay Band Pharmacist - Degree Senior $55.479 to $64.53
Added 4 hours ago
AU
Security Guard - Full Time
Allied Universal
Timmins, ON
- $23 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 4 hours ago
TA
Inventory and Component Repair Sr. Manager
Top Aces
Saguenay, QC
- Full-time
Provide clear performance reporting and operational insights to senior leadership.
Added 4 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 4 hours ago
AU
Security Guard - Shopping Centre
Allied Universal
Vancouver, BC
- $19 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 4 hours ago
UG
Senior Accountant (Permanent, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
The Senior Accountant will work closely with the Controller, Finance and be responsible for full accounting cycle, period end closing, and preparation of financial statements for four legal…
Added 4 hours ago
CP
Facilities Maintenance Technician I
Contract Pharmaceuticals Limited
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
Supports senior FMT on the daily completion of site utilities checklist.

AceStack

Senior Zendesk Developer / Implementation Specialist :Waterloo, Ontario : FTE

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Role - Senior Zendesk Developer / Implementation Specialist

Job Type: Full-time

Location: Waterloo, Ontario, Canada | Hybrid

Job Description

We are seeking an experienced Senior Zendesk Developer / Implementation Specialist with 6–9 years of overall IT experience and a minimum of 4 years of hands-on Zendesk experience. The ideal candidate will have strong expertise in Zendesk Support, Zendesk Guide, REST APIs, data extraction, migration, and enterprise system integrations.

The role involves leading Zendesk source-side technical activities for enterprise data migration, archival, platform consolidation, and transformation projects. The candidate will be responsible for assessing Zendesk environments, extracting and transforming data, managing attachments and knowledge content, and ensuring accurate data migration, reconciliation, and secure integration with target platforms.

Key Responsibilities

Assess Zendesk instances, enabled products, configurations, and existing integrations.

Perform inventory and analysis of Zendesk brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.

Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.

Analyze data volumes, historical records, attachments, and data quality issues.

Develop backend and integration components using Node.js or Python.

Build and manage enterprise integrations between Zendesk and ERP, finance, product data, and other business systems using REST APIs and middleware.

Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.

Handle Zendesk data extraction, transformation, migration, and archival activities.

Manage ticket attachments, comments, audits, users, organizations, and knowledge-base content.

Implement custom modules, role-based access controls, data-retention policies, and record-hold functionality.

Develop migration manifests, control totals, reconciliation reports, and exception-handling processes.

Ensure data security, retention, access control, and compliance requirements are followed.

Collaborate with solution architects, migration teams, integration teams, security specialists, business stakeholders, and testing teams.

Provide technical documentation, troubleshooting, and support throughout migration and implementation activities.

Required Skills and Qualifications

6–9 years of overall IT experience.

Minimum 4 years of hands-on Zendesk experience.

Strong experience with Zendesk Support and Zendesk Guide.

Expertise in Zendesk REST APIs, incremental exports, and data extraction.

Strong understanding of Zendesk data objects, including tickets, comments, audits, users, organizations, forms, and custom fields.

Experience handling ticket and knowledge-base attachments.

Strong knowledge of REST APIs, JSON, OAuth, API tokens, and webhooks.

Experience with Node.js or Python for backend development and integration.

Knowledge of SQL and relational databases.

Experience with batch processing, retry mechanisms, checkpoints, and restart capabilities.

Hands-on experience with data migration, transformation, reconciliation, and exception handling.

Strong troubleshooting, technical documentation, and stakeholder-management skills.

Preferred Skills

Experience migrating data into and out of Zendesk.

Experience with CRM, IT Service Management (ITSM), and archival platforms.

Familiarity with enterprise ETL and middleware platforms.

Experience with cloud staging environments and secure file transfers.

Relevant Zendesk certifications.

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More about this job

Responsibilities

Assess and configure Zendesk environments, extract and transform data, and lead migration, archival, and platform consolidation activities. Build and support integrations and batch processes, manage data reconciliation and security controls, and collaborate with technical and business teams throughout implementation.

Requirements

Requires 6–9 years of overall IT experience, including at least 4 years of hands-on Zendesk experience with Zendesk Support, Guide, REST APIs, and data extraction. Candidates should also have Node.js or Python development experience, SQL knowledge, and practical experience with migration, reconciliation, batch processing, troubleshooting, and stakeholder communication.

Skills

Zendesk Support
Zendesk Guide
Zendesk REST APIs
Data Extraction
Data Migration
Data Transformation
Data Reconciliation
Node.js
Python
REST APIs
JSON
OAuth
Webhooks
SQL
Enterprise Integrations
Batch Processing

Visa sponsorship

Not detected in the job text

Keywords

Zendesk
Zendesk Support
Zendesk Guide
REST APIs
Incremental Exports
Data Extraction
Data Migration
Data Transformation
Data Archival
Node.js
Python
SQL
JSON
OAuth
API Tokens
Webhooks
Middleware
Enterprise Integrations
ERP Systems
Finance Systems
Product Data
Batch Processing
Retry Mechanisms
Reconciliation Reports
Exception Handling
Role-Based Access Control
Data Retention
Knowledge-Base Content
Secure File Transfers
IT Service Management

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